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The newest addition to the Heart of Brentwood TN, is the Holiday Inn Express Franklin NE Coolsprings,TN. We are conveniently located to I-65 at Exit 69, just a short drive to Downtown Franklin and Nashville, TN. ...MoreWith our World Class Service and many Franklin/Brentwood businesses, restaurants and Coolsprings Mall within walking distance or minutes from our front door, you’ll discover why our guests have selected us as their preferred hotel in BrentwoodThis state-of-the-art hotel features special in room amenities such as free high-speed Internet access, microwave and refrigerator, 40” flat panel LED TV, and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our outdoor swimming pool, business center, wireless Internet access in all public areas and fitness center. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
All reviewshome depotmoores lanecinnamon rollsfront deskthe breakfast areanashville areabeds were comfortableoutdoor poolcool springs arealate at nighthot breakfaststrip mallwould stay here againnice staywould highly recommend this hotelminute drivestayed one night
This is a very good hotel once you find it. It's located behind a shopping mall and the sign pointing to the hotel is small and tucked under a tree which at night makes it very difficult to see. Your GPS will tell you you've...More
This hotel is reliable for a good night sleep with free breakfast. Parking is free and the Guest Reception staff very hospitable. Not my first stay, but past visits warranted frequent returns due to satisfied experiences.
The hotel is starting to show wear and tear...More
Response from Allyson T, Manager at Holiday Inn Express Brentwood-South Cool SpringsResponded 1 week ago
Thank you for taking the time to leave us with your feedback after your most recent stay!
We are pleased to see that we are your "go-to" hotel and we hope to continue to serve you and make you a life long loyal guest.
I changed my reservation on line and received confirmation that the change was successful.I found a charge on my debit card account for $147.35 and called ALLYSON TRULL,the manager,to inquire why I was billed. I was told I was a no show for a bogus...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Brentwood-South Cool SpringsResponded 1 week ago
We are strict in following our no-show policies, but your review concerns me. I'd like to talk about this more, so I sent you a private message to learn about the details. I look forward to hearing back from you.
Looking at your...More
What an great staff all around. EVERYONE was extremely friendly - from our first interaction with housekeeping, then to the maintenance men helping to the breakfast crew and managers. WOW, it made the breakfast area so friendly for the guests and really helped us start...More
We stayed here for the weekend. The staff was friendly and helpful. It is near the interstate so it was easy to get out and go into Nashville. Also very near the mall and many restaurants. We were a little disappointed with breakfast. No hot...More
Response from Allyson T | Property representative |
We were formerly a Red Roof Inn. Our hotel opened as a Holiday Inn Express in May of 2013. I will have to check with TripAdvisor about the photo you are seeing as all I see is our Holiday Inn Express photos. I... More
We were formerly a Red Roof Inn. Our hotel opened as a Holiday Inn Express in May of 2013. I will have to check with TripAdvisor about the photo you are seeing as all I see is our Holiday Inn Express photos. I appreciate you letting me know so that I can address with TripAdvisor.