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Was greeted at the front desk by a very rude lady. When I noticed the room number I asked for another room that might be closer to my relatives and was IMMEDIATELY shut down. Got to the room and was instantly turned off by the...More
I always stay at this hotel when traveling for business in Brentwood, TN. I have found that for the price, it is a better value than many of the hotels in the area. It is very affordable, but it has always been clean when I...More
We selected this hotel because they would allow our cats for a small fee. While our room has a little wear and tear, it was clean and very comfortable. Our cats even made themselves right at home. The front desk was very kind and helpful...More
Audrey at front desk is top notch!!
But the room wasn't as clean as expected and the heat/ac did not function properly. A nice plus was the free laundry! The non-room property was clean inside and out. The area was quiet. Some mini malls nearby...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Nashville BrentwoodResponded 14 May 2018
I appreciate you for staying at Candlewood Suites Nashville Brentwood and for giving us your thoughts about your recent visit.
I'm sorry to learn that the room condition and air-conditioner negatively affected your stay. Your pointers will help us identify specific areas to...More
My wife and I stay at a lot of Candlewood Inns and were looking forward to this one until we arrived at the front desk. I had already unloaded the car onto the luggage cart (I take EVERYTHING out of the car) and was greeted...More
Thank Jeff S
Response from IHGService, Guest Relations Manager at Candlewood Suites Nashville BrentwoodResponded 3 May 2018
Hi Jeff S,
Thank you for your review and for staying with us. I’m very sorry to hear about your experience on your recent stay. I would like to address this with you further and have sent you a private message in an effort to...More
Response from Michael C | Reviewed this property |
Since Candlewood is an IHG hotel, I would first go to the IHG website and pay them a compliment and then ask if you can purchase a pillow. I assume they purchase in bulk from a supplier who may or may not sell them retail.