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All reviewsthe club loungestarbucks coffeelobby barnice hotelhotel restaurantstayed here for one nightroad tripbed was very comfortableyogurtstaff was friendlyatriumnoiseconcertpremierdennyfallsconvenience
Checked in June 9th for a concert, after the concert we got back to our room, got ready for bed, pulled back the covers and much to our surprise found hair and blood stains on the bed so it's safe to say that the bedding...More
Response from Alan B, General Manager at Sheraton Sioux Falls & Convention CenterResponded 1 week ago
I regret that your only experience with us was certainly not to our standards or expectations. Our Night Auditor did make all of us aware and your account has been credited. Please do not let this one situation define us as a whole. My staff...More
The real standout here is the hotel staff. Everyone was delightful and willing to go out of their way to help. The complimentary shuttle all around town made my stay convenient and jovial. Shout out to Jim and Lyle who went the extra mile (sometimes...More
1 Thank coldduck25
Response from KarieSheraton, Guest Experience Champion at Sheraton Sioux Falls & Convention CenterResponded 5 weeks ago
Thank you for taking the time to complete a review of your recent stay. We are delighted that you had a positive experience with our staff. We pride ourselves on delivering excellent guest services. Thank you for allowing us to be your chosen hotel and...More
We will definitely stay here again! We arrived late after driving for 10 hours. Check-in was quick, the lounge and dining were still available and the people were fantastic. Our room on the 5th floor was quiet, comfortable and clean!
The beds were too hard, the pillows were too soft and airy . The common area was too loud at night, unable to sleep till after midnight. Having the concert in the convention center next to the hotel made it easy to get to without...More
Thank Butch S
Response from KarieSheraton, Guest Experience Champion at Sheraton Sioux Falls & Convention CenterResponded 3 weeks ago
Thank you for taking the time to complete a review. Please accept our sincere apologies for not meeting all of your expectations. Feather pillows are our brand standard but upon request we can provide you firmer non feather pillows. Atrium style hotels can sometimes...More
We liked this hotel.. We were very tired upon arrival after a long day of driving and touring the Badlands. We upgraded to the Club level and enjoyed some wonderful appetizers, sofas and good TV. . Access to I-90 was great, we slept well in...More
Response from KarieSheraton, Guest Experience Champion at Sheraton Sioux Falls & Convention CenterResponded 4 weeks ago
Thank you for the positive review. We are delighted to have been your chosen hotel and hope to serve you again when your travels bring you back to the area.
Guest Experience Champion