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Country Inn & Suites By Carlson, Sumter

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Country Inn & Suites By Carlson, Sumter
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189 Reviews from our TripAdvisor Community

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There are newer reviews for Country Inn & Suites By Carlson, Sumter
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Showing 188: English reviews
Reviewed 17 September 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank Ryan C
Management response:

Clayton, North Carolina
Reviewed 12 September 2016 via mobile

This was our second time staying at this location and both times, rooms were clean, staff was friendly and breakfast was ready to go in the a.m. They were doing some painting and other improvements but we had a Great stay!!

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Helpful?
Thank portia86
Management response:

We at Country Inn and Suites in Sumter SC want to thank you for the feed back and the review. We are happy that you and your fellow church family enjoyed the stay with us. We look forward to another opportunity to welcome you soon to our RENOVATED and FRESH hotel. Harshad Desai

Charleston, United States
Reviewed 10 September 2016

Very run down, dirty and just all around gross. I strongly believe this hotel is overpriced as well. I was basically forced to stay here since the other places were full. I wouldn't recommend this place to my worse enemy, that's how bad it is.

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank Geron H
Management response:

We are so sorry for the inconvenience. Your concern and issues have addressed and proper actions been taken. The hotel is under going a major renovations and upgrades. We look forward to an opportunity to welcome you to our RENOVATED facility soon. Thanx again. Harshad Desai

Reviewed 30 August 2016

The manager at Sumter outright lied about our stay through priceline. When we arrived in our room, the desk computer chair was completely broken, the toilet ran nonstop, the toilet seat was broken, the dresser drawer broken and room was not clean. I told front desk. 2 days passed by, no room cleaning, no chair fixed..... nothing. The lobby and...

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Helpful?
1Thank Paul T
Management response:

We are so sorry for the inconvenience during your stay with us. Corrective actions have been initiated. We look forward to an opportunity to welcome you to our RENOVATED and upgraded facility during your next stay with us soon. Harshad Desai

Reviewed 10 August 2016 via mobile

We have stayed at Country Inn and Suites before, including this one, and never had a bad experience. As a matter of facts, we preferred them because of their smoke free, pet free policy, having 2 daughters with allergies. Unfortunately, this time our experience was very disappointing. The first of 5 nights, we find signs up everywhere for ongoing remodeling,...

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Helpful?
Thank Nilca M. W
Management response:

We are so sorry for the inconvenience. We are under going a major RENOVATION which will soon be over. We look forward to an opportunity to welcome you soon to our renovated and fresh hotel, soon. Thanx for the feed back, Harshad Desai

hr1487
Reviewed 5 August 2016

This was a quick visit (only about 6 hours). The bed was comfortable and the room was clean as was the hotel. There's an indoor pool that I couldn't take advantage of. If you're looking for a quick bite or a drink the Applebees is within walking distance (as are several other options). Front desk checkin staff was polite and...

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Helpful?
Thank hr1487
Management response:

Thank you for the feed back. Your concerns have been addressed. The hotel is undergoing a major renovation which will soon be over. We look forward to an opportunity to welcome you to our RENOVATED and FRESH hotel, soon. Harshad Desai

Fort Mill, South Carolina
Reviewed 27 July 2016 via mobile

We were staying in Sumter for one night and when looking for a room I found that either prices were outrageous for the night we needed, booked or just horrible reviews. The Country Inn and Suites was located less than a mile from where I needed to go and was pretty in the middle as far as prices and reviews...

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Helpful?
Thank BrittanyP38
Management response:

We thank you for the feedback and your time. We look forward to an opportunity to welcome you to our fresh and RENOVATED hotel soon. Harshad Desai

Fort Worth, Texas
Reviewed 11 July 2016 via mobile

Although they were under construction, that should be no excuse for dirty rooms!! Carpet was filthy with gum, cigarette burns and black stains. The walls had black marks and a few what looked to be like blood stains. The pull out sofa had dirty sheets still on the bed. Called to get fresh sheets, no one showed for 15 minutes,...

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Helpful?
1Thank chava_lite
Management response:

We are so sorry for the inconvenience. Your concerns and issues have been addressed and corrective measures taken. We look forward to an opportunity to welcome you to newly RENOVATED and upgraded facility soon. Thanx for your time and very valuable suggestions. Harshad Desai

Sumter, South Carolina
Reviewed 9 July 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
1Thank 921samuelk
Management response:

Evanston
Reviewed 6 July 2016

No one responded by acknowledging that I am a valued guest and not just a customer by having the large dead bugs removed from the bathroom and under the chair near the bed in a timely manner.I slept in the room with the bugs being patient. And by showing your appreciation for the repeat business I have given you over...

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
2Thank Clifford W
CarlsonRezidor, Online customer support at Country Inn & Suites By Carlson, Sumter, responded to this review

We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service from housekeeping. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.

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Amenities

Highlights
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Country Inn & Suites By Carlson, Sumter

Address: 2491 Broad Street, Sumter, SC 29150
Region: United States > South Carolina > Sumter
Price Range: €76 - €119 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Sumter 2.5*
Number of rooms: 65
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, Sumter staff and other travellers.
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Villas, New Jersey

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Questions? Get answers from Country Inn & Suites By Carlson, Sumter staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here.”
blowjarn, 16 Oct 2016 | Read review
“Hope Denise isn't working second shift.”
mystcangek, 21 May 2016 | Read review
“Rooms face the street and you hear traffic on the front side”
eclecticelaine, 22 Jan 2016 | Read review
“Anywhere but here.”
racheldZ9539GZ, 5 Oct 2015 | Read review
“There are so many other hotels in the area that are newer that I would pay a little more to get a better sleep and updated accommodations.”
638josephr, 2 Mar 2015 | Read review
5 of 5