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This will be one of my more detailed reviews- stick with me
When I was looking for places to stay in the semi-Charlotte area, this stuck to mind with a great rate for what seemed to be a big room that was recently redone right...More
Response from Suzanne M, Front Office Manager at Quality Inn & SuitesResponded 21 March 2017
Thank you for your detailed response to our guest survey. We are so pleased you enjoyed your stay. I really enjoyed speaking to you at check out and can assure you that the issue was taken care of shortly after we spoke. I am so...More
I LOVE THEIR MATTRESSES! They're so comfortable, and so are the pillows. Great night sleep. Overall the room was nice and clean. Maybe little details here and there but if you need a place to book a night. I would recommend it. You will get...More
1 Thank Liz P
Response from Suzanne M, Front Office Manager at Quality Inn & SuitesResponded 13 March 2017
On behalf of the entire staff, I would like to say thank you for your review. We have recently installed our new bedding program and we are so glad you enjoyed it. We look forward to your return stay with us if you are ever...More
This place is run down & dirty. Should not have the Quality Inn name. Hallway & stairs were old and smelly & dirty. Did not feel safe at all. Checked out after 10 minutes, could not stand it. There were dust bunnies in the old...More
Thank Tilly F
Response from Suzanne M, Front Office Manager at Quality Inn & SuitesResponded 11 March 2017
Sorry you did not stay with us. PLease call mgmt to discuss this further.
A non-smoking room stunk of cigarette smoke.
The toilet paper holder falling off the wall.
The handle on the toilet was loose and I had to tighten.
The bottom of the trash can under the liner had mold.
There was a build-up of dust on...More
Response from Suzanne M, Front Office Manager at Quality Inn & SuitesResponded 7 March 2017
Thank you for your response to our survey. We were not made aware of any of these issues. Please call the hotel and a member of mgmt would be glad to speak to you further about this. Thank you
Nice room. Receptionist was very friendly and gave us a warm welcome. The Manager came by to make sure we were happy with everything. The mattress was wonderful and had a great nights sleep. Good breakfast bar,
Response from Suzanne M, Front Office Manager at Quality Inn & SuitesResponded 6 March 2017
Thank you for responding to our guest survey. We are so pleased that you enjoyed your stay. We look forward to your return stay with us if you are ever in the area again.