The front desk person was warm and welcoming, after that it went downhill. The room had a stained carpet that made it look dirty. The privacy security bar was broken off and there were no Do Not Disturb door signs. Coffee in the morning was a joke, small cups with no lids, dangerous to drive with. Breakfast area was not manned and I had no time to wait as I had to get to work. Mask policy was not enforced and guests and staff went unmasked.
We had come to Charleston for a family event and decided to stay at the Home 2. It's a very nice place to stay. The first night we had a 3 room suite that was bigger than some apartments I have lived in! We checked out in the morning but then decided to stay another night. The second night we got a 1 room suite. Even that was very nice. One warning... when t You check in, they put a $100 incidental charge on your card. They do remove it when you check out. The charge is to insure against theft of items from the rooms.
Facility is new with some nice amenities. But it feels like it could use a deep cleaning of the carpet and facilities. The room was fantastic and had no problem during our stay, and would definitely stay again especially for the price. But the carpet being stained and dirty didn't help the cleanliness feeling. The pillows are there, but about as flat as they come. Bring your pillow with you!
Hotel stay was ok, nothing outstanding, encountered noise from other guest. Room was clean all thou not completely stocked. Bed is comfortable. Toaster did not work, had to request a new one. Possibly consider those with dogs being on one floor when possible.
I wish it allowed no stars. I was only able to post 10 pictures but this room was filthy! Prior to checking we received a call from the front desk to update our credit card information which was no problem for us at all since we had recently received a new card to replace our old one. We attempted to update it on their website But were unsuccessful. So we happily gave the new card information over the phone, however the staff member was extremely short and rude with us. That should’ve been our first red flag on their customer service. After checking in we noticed that the room had not been cleaned although the beds were made, there was only one large bath towel, no towels for the sink nor any dish soap or dishwasher soap. There were coffee stains on the counter and the desk was covered in something sticky also the room had dust on all of the furniture, random strands of long hair in the bathroom, dishes and silverware were dirty and the fridge had crumbs, hair and grime and had clearly not been cleaned in a while. The floor was sticky by the door, as we went under the sink to check for soap the handle broke off immediately and after taking a shower the shower gel was almost completely out and fell off of the shower wall. In addition to all of these issues, the garbage disposal did not work at all and the sink kept getting clogged. The floors were stained all over and the computer seat had dry food and more stains on that as well. Trying to be sympathetic due to Covid and many establishments being understaffed I approached the front desk as nice and friendly as possible to inform them of all these issues for them to attend the next shift and ask for wipes and all of the necessary cleaning items (That are supposed to be stocked prior to guest booking in the room) so that I could clean the room myself for my family. I noticed a line of guests gathering behind me with more complaints and more requests for things similar to my needs. As I walked away I could hear the people behind me griping about how they were out of towels for the second day in a row. We were also in need of more towels, however if they didn’t have any for the people behind me I knew they wouldn’t have any for our room so my husband returned the next morning to request towels. Unfortunately the front desk responded that they did not have any and he was finally able to get the attention of the general manager to go grab some for him. I also must mention that besides this location being poorly run, filthy and not capable of stocking rooms by not having enough supplies, that their staff is unprofessional and inadequate. The staff talks negatively about their guests in the hotel and are very rude to all of their guests. In our short time there we overheard other guests feeling that they were racially being miss treated by their staff, which they loudly projected towards the front desk attendant in the lobby. Their breakfast was also terrible, not many items to choose from and the few that they did have were not edible. The juice the gave us came in tiny 3oz shot cups, which were the same cups that they used for people to put their maple syrup in when getting waffles. My husband and I travel and stay at Hiltons every other weekend because we live in Delaware but his kids live with their mother in Charleston SC. We understand that during this Covid crisis things have gotten much tougher and we are empathetic towards that, however we cannot emphasize enough how horrendous this experience at this hotel. Not only were they unhelpful, unprofessional, and not caring in any shape or form, but we felt we were treated just as poorly as they clean their rooms. We book our rooms weeks out in advance and had already immediately canceled our next stay at this hotel to book somewhere else. This was our first time staying at this home two suites in North Charleston and will definitely be our last!…