Residence Inn by Marriott Charleston Airport
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Room & Suite (46)
Dining (10)
Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 16/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Residence Inn by Marriott Charleston Airport
Updated 16/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#28 of 62 hotels in North Charleston
Location
Cleanliness
Service
Value
An extended-stay in North Charleston, South Carolina, feels like home at the Residence Inn Charleston Airport hotel; located near the airport and just 10 miles from downtown Charleston. Take a short stroll from the hotel to events at the Charleston Convention Center/Performing Arts Center and enjoy easy access to Boeing, Charleston Air Force Base, Naval Weapons Station, FLETC, Blackbaud and Port of Charleston. Settle into your routine in spacious residence-style hotel suites with full kitchens, sitting areas with sleeper sofas and comfortable beds with mounds of pillows. Let our free 24-hour shuttle take you anywhere within three miles of the hotel. Cap off your workout in our fitness center with a dip in the heated, outdoor saltwater pool. Start your morning in Charleston with a hot, hearty breakfast and wind down your day with free drinks and snacks at The Residence Inn Mix™, our fun evening social. Enjoy a relaxing stay in North Charleston, South Carolina, at Residence Inn Charleston Airport.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bowling offsite
Tennis court offsite
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Breakfast buffet
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Meeting rooms
BBQ facilities
Baggage storage
Currency exchange
Newspaper
Non-smoking hotel
Picnic area
Shops
ATM on site
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Allergy-free room
Air purifier
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Fireplace
Housekeeping
Safe
Separate living room
Sofa
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Oven
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Languages Spoken
English
Location
Full view
68Somewhat walkable
Grade: 68 out of 100
19Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
312Reviews6Q+A59Room tips
Reviews
Traveller rating
- 159
- 73
- 43
- 19
- 18
Time of year
Traveller type
Language
Selected filters
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- English
Popular mentions
Our experience could have been a lot better. We initially had an extended wait at the front desk while checking in. I set at the front desk for about 10 min waiting for someone to come. I called the phone, rang the bell, etc... I didn’t mind initially, figuring someone may have had to go to the restroom or something but after while I was ready to get to my room to rest and eat. I heard noises in the kitchen and finally Mrs Tammy came out. She checked us in and then we discovered that the room had not been thoroughly cleaned. The kitchen had a full trash can with soiled diapers on top.... During this pandemic, knowing that your room is cleaned and sanitized is a must for people that are traveling. Mrs Tammy instantly worked to get us another room with the assistance of maintenance. We had other mishaps but honestly after walking into our room that wasn’t cleaned, that kind of set the pace for the remainder of our stay. There is also NO hot breakfast. We called the day before to see how they were handling breakfast but couldn’t get anyone on the phone. Mrs Tammy was very nice but this location was severely understaffed!! Mrs Tammy and the Maintenance man seemed to be doing the job of 10 people. I appreciate them for all of their efforts. I’m hoping management can get them some help, as this will cut down on the complaints. Lastly, we are highly surprised that management did not bother to reach out to us about this stay…
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Date of stay: April 2021
Helpful
If this hotel were clean, it would easily be a 4 or 5 star review. The hotel is only about 25 minutes from either Folly Beach or Isle of Palms. It is very accessible from the interstate and close to the airport. There are many nice shops, outlets, restaurants, Wal-mart, etc in the surrounding area. The outdoor pool was open in April, which is a huge plus if you are with your kids. The rooms are plenty spacious, and they offer up to 2 BR / 2 BA units. Front desk service was friendly and very helpful. The only problem is the place is dirty. When you arrive at the property, you are greeted with a lawn FULL of dog poop. Poop everywhere. They allow travelers to bring dogs, but there are NO relevant signs and NO baggies for people to scoop their poop. Also, tell the tale signs for me of a hotel's cleanliness are the entryways and elevators. In this hotel, they are filthy. I don't know if their elevator has ever seen a mop. The hallways are not maintained, and there are areas with missing wallpaper. Stairwells - filthy. So, before I got to the room, I knew it was not going to be sparklingly clean. And, it was not. Not bad, but definitely not good. Just average room cleanliness. Hotels spend so much money on upgrades and renovations but they forget the most important investment - soap and water. I hate it when places have so much potential, but there is so much laziness and little attention to detail that you are left wanting.…
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Date of stay: April 2021
Helpful
Response from Misty Wise, Owner at Residence Inn by Marriott Charleston Airport
Responded 1 week ago
M W, thank you for your review and mentioning our beautiful multi-million dollar renovation. We regret your stay was not up to expectations. It is a wonderful idea to provide dog relief products. Going forward we will make sure these products are available at our front desk at all times. I am sharing all of your feedback with our team so we can investigate and rectify any opportunities to strengthen our guest satisfaction. We invite you to stay with us again so we can earn your 5 bubble rating.
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We stayed five nights at the Residence Inn in north Charleston. It was a great stay although things changed a bit for COVID. Our room was only cleaned once during out stay and we had to get more toiletries from the front desk. The bed was comfortable and it was quiet. We did get a PURE room but noticed no difference with the room. Although the hotel was mostly clean, we saw no evidence of anyone doing any cleaning. The hotel staff other than the front desk person were not wearing masks. The breakfast was limited to a small number of items you could grab and go. Although we checked in early, we never got an electronic key and had to stop at the front desk to check in. The process was quick and efficient.
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Date of stay: March 2021
Cleanliness
Service
Sleep Quality
Room Tip: High floor away from the stairs and elevator.
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Helpful
We arrived early (1:00 pm) for a two night stay and were delighted that we were able to do so. Check-in was seamless, rooms were clean and spacious. Provided toiletries were a little lacking (no body lotion and only two towels). Upon returning to our room for the second night, the room had not bee serviced. We turned on the TV and then found a notice on the screen that the room would not be serviced unless requested. Wished we had been told that at check-in, because was easy to overlook on the TV. Considering the close proximity to the airport, there were no noticeable noise issues. Otherwise, our stay was pleasant and would not hesitate staying here again.
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Date of stay: March 2021
Rooms
Location
Service
1 Helpful vote
Helpful
As a Marriott Gold Club Member, I reserved my room 2 weeks in advance. With the Marriott Bonvoy app, I confirmed my check in time of 4 pm. the day before arrival. Because of the Pandemic, we picked up a Togo dinner from a local restaurant before arriving at the hotel at 5:30 pm planning to enjoy our dinner in the well equipped hotel room. On arrival at the hotel and without any advance notice, we were told that OUR ROOM was not clean and would not be available for at least another 30 minutes even though there were over 30 room keys staged on the managers desk for customers who had not yet arrived. The large hotel lobby was empty as well. Out of the 100s of rooms and customers, my room was the only room not available when I arrived. As a Gold Club member, I asked for an upgrade and was told the hotel was fully booked and no upgrades were available. We took our Togo food and took a table in the empty breakfast area overlooking the fire pit and outdoor area. We ate our food in an open lobby during the pandemic because we chose not to eat in our car or out in the cold courtyard where one of the hotel staff was taking a smoking break. While eating our Togo meal at a dirty table, we watched several other customers arrive and check in without any delay. At 6 pm, we were told our room was not available but the receptionist could now offer an upgraded room where as 30 minutes before no upgrades existed in a sold out hotel. There was no explanation. We took the upgrade. The front desk manager was working very hard and was very polite. I assume management and ownership directs her to delay service and accommodations to individual customers who are not part of a convention group. Marriott Gold Club members are treated just as poorly as anyone else at this hotel. It is a conference hotel and not for the general public or couples or families. Unacceptable. The room was very quiet and provided a great nights sleep. The staff was friendly and genuinely wanted to know if i had enjoyed my stay. The room had everything you could want. Great TVs. The breakfast is a disaster. They provided an unopened box of breakfast bars, 6 day old milk, and no instant grits and no fruit. Unacceptable. Bring food with you. We brought eggs and made breakfast in the room which had everything you needed in a kitchen. Smoking is allowed at all entrances and exits so you will get a good dose of second hand smoke every time you come and go. All outdoor areas are for smokers and non smokers are not allowed to enjoy any private areas. Unacceptable. I was once a dedicated Marriott customer but will now stay wherever there is a quiet and clean room. If this is how they treat there best customers, how do they treat everyone else. Bring a sleep visor to cover your eyes, the smoke detectors are mounted directly over the beds and the LED lights illuminate the entire bed in the dark. See attached pictures. …
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Date of stay: March 2021Trip type: Travelled as a couple
Helpful
Response from Misty Wise, Owner at Residence Inn by Marriott Charleston Airport
Responded 8 Mar 2021
ybythekitchen, thank you for recognizing our beautiful renovation. The hotel has been made new, undergoing extensive renovations, which are now complete and ready to be enjoyed. Our team welcomes feedback even when it seems a stay did not go as planned. We appreciate your comments and will share them with the entire team. We strive to offer the best service to all guests and hope that you will be our guest again in the future. Stay well and we look forward to seeing you again.
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PRICE RANGE
US$197 - US$251 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
residence inn by marriott - charleston airport hotel north charleston, residence inn north charleston, north charleston residence inn
LOCATION
United StatesSouth CarolinaCoastal South CarolinaNorth Charleston
NUMBER OF ROOMS
150
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Claim Your Listing Frequently Asked Questions about Residence Inn by Marriott Charleston Airport
Which popular attractions are close to Residence Inn by Marriott Charleston Airport?
Nearby attractions include North Charleston and American LaFrance Fire Museum and Educational Center (0.6 km), Tanger Outlets Charleston (0.9 km), and North Charleston Coliseum & Performing Arts Center (0.6 km).
What are some of the property amenities at Residence Inn by Marriott Charleston Airport?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Residence Inn by Marriott Charleston Airport?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn by Marriott Charleston Airport?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at Residence Inn by Marriott Charleston Airport?
Yes, free parking is available to guests.
What are some restaurants close to Residence Inn by Marriott Charleston Airport?
Conveniently located restaurants include Big Billys Burger Joint, Jim 'N Nick's, and Bonefish Grill.
Are there opportunities to exercise at Residence Inn by Marriott Charleston Airport?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Residence Inn by Marriott Charleston Airport have an airport shuttle?
Yes, Residence Inn by Marriott Charleston Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Residence Inn by Marriott Charleston Airport?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn by Marriott Charleston Airport?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.