The room was very clean and contained all of the amenities to make guests feel right at home. The staff are friendly and accommodating to guests. Ms. Chermaine made the booking process very easy. I would recommend the Aqua Beach Inn to anyone if you are looking for a family oriented, friendly and welcoming environment.
The staff at Aqua was amazing, but the property needs attention. First, the bad, our "ocean view" was non-existent. I suppose this is partially my fault because when we found out I could have tried to ask for a different room. Suggestion, perhaps they should re-categorize their rooms as oceanview and obstructed oceanview. Getting to our room, overall was clean, however, the floor was quite dirty. There is not daily housekeeping, which is fine, but when someone did come in to clean or whatever, they took our open soaps. They took our open shampoo and conditioner but did not replace it. Did not refill the empty facial tissue but left more dish soap even though we had plenty. The refrigerator did not keep anything cold and we had to keep our items in the freezer which couldn't keep ice frozen, seriously, the ice actually melted in the freezer. The water in the sink in the kitchenette never got hot, so I had to heat water on the stovetop to wash dishes. Our room key or door lock never worked. We had to ask for new keys repeatedly. When we travel we like to book a hotel with a spa or hottub to relax those aching muscles after a long day of activity. But it was out of order the whole time.…
Excellent place to stay. Very clean and well managed. Everyone who works there were very friendly and easy to talk to. Rooms amd balcony were great, even has a little kitchenette. Walking distance to beach and the main strip! Will stay here again and recommend others to do so as well!
We had the greatest stay, it was our second year in a row at Aqua Beach Inn for CCMF! The staff is always super helpful and friendly. We never have any issues with our stay & we had a few concerns maintenance wise right after we checked in but after calling front desk they sent Jeff (maintenance) up immediately to fix/mediate the situation super fast! We also had a tv issue the next day & Jeff again did NOT disappoint. Awesome service! Already booked for next year! xoxo :)
I booked my reservation two months in advance and was not aware of biker week. Upon checkin, I requested a refund, so we could go elsewhere and the request was denied. The parking lot was loud with motorcycles revving their bikes till 2 in the morn. A fight next door started at 4:30 and continued for an hour with slapping, cussing, and throwing glass which ended up under our door. I had 3 hours sleep and went to the desk to request a refund because I did not find the location of my room and hotel safe. I did get a refund for one night and the hotel refused to give me a refund for Sat and Sun nights. I would have never stayed there if I knew it was biker week!!! We left and lost over 400.00 for Sat and Sunday night. This hotel does not put the customer first and should go back to Hospitality 101!! My husband and I stayed the next two night in a Comfort Inn which was very accommodating with excellent service:)…
We’ve been frequenting Aqua Beach Inn for over 10 years and the service and amenities have always been amazing. The staff is very attentive and timely with any requests we may have. This visit was especially great with the help of Ms. Chermaine and another young lady that worked 2nd shift with her. (Forgive me, I’m not sure of her name). They were both very cordial and hospitable our entire stay! I also had the pleasure of meeting a house keeper named Mesha of whom was just the sweetest! They treated us as if they were running and taking pride in their own businesses. This weekend was particularly busy with bike week guests but the staff moved and produced like a well oiled machine! Thanks again Ms. Chermaine! We hope to see you all in a few months!
I just want to tell everyone what a refreshing joy it was to have real customer service!!! You know the kind where you walk in and are greeted with a warm personality, a big smile, staff who genuinely care about the customers. Well if that's what you're looking for, Mrs. Charmaine and the staff of Aqua Beach is where you'll find old school customer service. I truly enjoyed my stay. Oh I almost forgot, clean rooms and perfect location too. You won't regret staying here. Thank you Mrs. Charmaine again and everyone else too.
Charmaine at the front desk was more than helpful with anything we needed help with. Rooms were clean, only bad thing I could possibly say was that the floor was sticky from the cleaning solution they use, we will definitely be back next year.
The staff were very knowledgeable and kind, Chermane the sweetest lady, she started our morning off with a big smile. We were really close to the beach and we enjoyed our time very much! The kitchen had all you needed. The pool was excellent. and we just really enjoyed how welcoming everyone was to us!
We had a wonderful time in Myrtle Beach while staying at the Aqua Beach Inn. The staff, especially Jessica on the night desk, were so very kind, accommodating, friendly, and welcoming that we will definitely book there on our next trip back. The room was perfect, provided a fully equipped kitchenette with a full size refrigerator. The rooms were quiet, had a balcony with a great view, and within walking distance to everything. We recommend Aqua Beach Inn whole heartedly.