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This is simply not a good place to stay, especially for the money. Unclean. Unkept. Unfriendly. We tried to avoid sitting down and skipped a shower. That bad. Not the kind of place for a family, and the staff was not helpful about food or...More
Response from Naren V, General Manager at Red Roof Inn GreenvilleResponded 4 days ago
Thank you for your feedback. We are truly sorry for your experience at our hotel. We will take the proper measures to get the issues fixed. Thank you once again for bringing this to our attention.
Bathroom had mold on the trim. Bathroom smelled like cig smoke. Bathroom mat was stained. Floor, walls, and light fixtures above the bed visibly dirty. No microwave no fridge. Front desk guy wasn't nice or rude. He told me where to sign and where my...More
Response from Naren V, General Manager at Red Roof Inn GreenvilleResponded 2 weeks ago
I apologize for any inconveniences our hotel has caused you. Rest assure, we will take care of the concerns you have mentioned. We will take the promised steps to make all of our guests to feel significant and welcomed.
Thank you sincerely.
I had planned to stay at Red Roof Inn for three nights while attending to a death in the family. When I walked into the room, I saw chopsticks and soy sauce packets on the table by the tv. The bed had been made, but...More
Response from Naren V, General Manager at Red Roof Inn GreenvilleResponded 11 November 2017
I am truly sorry for the experience you had with us and the lack of cleanliness of the room. Please be assured that this will be addressed and corrected.
I greatly appreciate you brining this to my attention.
Thanking you Sincerely,
This room was disappointing. When I checked in I was told a king bed was 65 but after the guy took my card he came back and said both rooms was the same price. It was one in the morning and my mother and I...More
Thank Dallas B
Response from Naren V, General Manager at Red Roof Inn GreenvilleResponded 3 November 2017
Mr Brown, I am very sorry for the experience you had with the rate and the room. Please be assured that we taken corrective actions to have these addressed. I very much appreciate you letting me know of your visit.
Thanking you sincerely,
Stay away from thus motel. Promised a 100% refund from the General Manager because he agreed my experience was awful. Never got the refund. The Front Desk Agent simply wanted to argue and put her hand up at me to dismiss and diminsh what I...More
Response from Naren V, General Manager at Red Roof Inn GreenvilleResponded 20 September 2017
I am very sorry for the experience you had at our hotel. Please do email me your details and I will ensure you that the refund promised will be processed , as I am not able to pull up your information for the handle name...More