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Hilton Garden Inn Florence

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Traveller (76)
Room & Suite (55)
Dining (7)
Overview
  • Excellent67%
  • Very good23%
  • Average6%
  • Poor2%
  • Terrible2%
Travellers talk about
“front desk”(83 reviews)
“great hotel”(47 reviews)
“room was clean”(46 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Offers from Hilton Garden Inn Florence
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Florence
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (849)
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843 results
Traveller rating
556
197
55
17
18
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556
197
55
17
18
Show reviews that mention
All reviewsfront deskgreat hotelroom was cleansouth carolinaenjoyed my staystaff was very friendlybusiness centersouthern hospitalityafter a long dayindoor poolcookiesdefinitely stay here againlots of restaurantslong driveconvenient locationgreat stoproad trip
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1 - 5 of 843 reviews
Reviewed 1 week ago

While the public areas of the property are nice - the lobby & dining area - the guest room was tired & worn, in need of a good cleaning and complete refurbishment. We stayed for 1 night on our way to Charleston and I always...More

Review collected in partnership with Hilton Garden Inn
Thank Jodi G
Response from CHERYL B, Housekeeper at Hilton Garden Inn FlorenceResponded 5 days ago

Please except my apology for the condition of your room. We appreciate all our guests concerns and comments. our goal is to live up to the Hilton standards. I am very sorry that we did not meet your expectations. please feel free to call or...More

Hotel's Favourite
Reviewed 2 January 2018

We stayed at this location on our way home from Fredericksburg,VA. and was the half way point. We arrived late in the afternoon and were greeted warmly. We were in a suite and was perfect in space. Since we had had a rather long day,...More

Thank Peggy S
Response from Rob W, Front Office Manager at Hilton Garden Inn FlorenceResponded 4 January 2018

Dear Peggy S., Thank you for taking a moment to share your experience. I am happy to hear you found the overall hotel stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make...More

Reviewed 1 week ago

As a Snowbird a good night sleep is important to us when travelling back to Canada. Besides a restaurant onsite which is very handy if tired and you do not want to venture out as well if it is raining dine in option. Food is...More

Review collected in partnership with Hilton Garden Inn
Thank BCROBINSON
Response from CHERYL B, executive housekeeper at Hilton Garden Inn FlorenceResponded 1 week ago

Thank you for the nice review of your hotel. we appreciate all guests concerns and comments hope to see you again in future.

Reviewed 2 weeks ago via mobile

Stayed here just a few days ago as my family and I were traveling home from FL. Very convenient location off of I95. The hotel was lovely. Great decor, very clean. The staff was friendly and accommodating. Our room was neat and clean and very...More

Thank Zabeth C
Response from CHERYL B, housekeeper at Hilton Garden Inn FlorenceResponded 1 week ago

Thank you for the nice review you gave to our hotel. we appreciate all our guest concerns and comments. happy to hear that you had a good experience. look forward to welcoming you back.

Reviewed 2 weeks ago

The experience was very good. Courteous staff, the hotel was in a great location were shopping and food are all in walking distance. The staff was on point in there service. Probably one of the best experience I have had.

Review collected in partnership with Hilton Garden Inn
Thank mpipkins94
Response from CHERYL B, housekeeper at Hilton Garden Inn FlorenceResponded 1 week ago

thank you for letting us know that you enjoyed your stay with us. hope to see you again soon.

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Dry Cleaning
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$131 - US$193 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Florence
#2 Family Hotel in Florence
#7 Romantic Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$131 - US$193 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Florence
#2 Family Hotel in Florence
#7 Romantic Hotel in Florence
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (76)
Room & Suite (55)
Dining (7)
Pool & Beach (3)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
266Jerry
15 November 2017|
AnswerShow all 10 answers
Response from 149sherried | Reviewed this property |
I did not hear for such a rumor...this hotel was totally clean when I visited!!!
0
Votes
Andrew B
10 May 2017|
AnswerShow all 6 answers
Response from ChadPatterson | Property representative |
Yes we have rooms with hot tubs. They are listed under the room types at time of reservation.
1
Vote
dddmax
15 March 2017|
AnswerShow all 2 answers
Response from dddmax | Reviewed this property |
The staff was friendly and accommodated our request. By doing so they retained a long time client. I'm glad I called the front desk and inquired of them directly.
0
Votes
Room Tips
"Our room was great."
Read review
"We like the extra room, so would choose a suite."
Read review
"hot tub and indoor pool in lobby area"
Read review
"We were in 612 near ice machine and elevator, and never heard either."
Read review
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