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Comfort Suites Florence

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#11 of 42 Hotels in Florence
Certificate of Excellence
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1 room 2 adults 0 children
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Comfort Suites Florence
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423 Reviews from our TripAdvisor Community

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Showing 422: English reviews
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NC
Reviewed 3 days ago NEWvia mobile

This is a newer hotel, but poorly built. The walls and floors as so thin that I jumped out of bed twice during the night as I thought someone was in the room with me. I travel for my job and stay in hotels 2-3 times a week. This is the first experience I have had like this. Also, the...

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Helpful?
Thank momofagymnast
Sharonda H, General Manager at Comfort Suites Florence, responded to this review

Dear Momofagymnast, Thank you for sharing your recent experience at the Comfort Suites.... First, allow me to apologize to you for me being unable to speak with you... I have been sick for the last week with the Flu so if I missed having the chance to speak with you personally then I do apologize for my unintentional rudeness...indeed I...

Wytheville, Virginia
Reviewed 4 days ago NEW

This staff is friendly, remembers who you if you frequent a lot. The breakfast is really good, and the rooms are clean and comfortable. There is a nice workout area as well as an indoor and outdoor pool. It is very quiet, except for the train that inevitably comes at an unwelcome hour, but all hotels at this exit, which...

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Helpful?
Thank Allison P
Sharonda H, General Manager at Comfort Suites Florence, responded to this review

Dear Allison P, AWWWW....We appreciate you and the wonderful comments you provided on the Comfort Suites hotel. We appreciate your business and the business your refer to us. It is our honor to have you as our guest and we look forward to continuing our relationship with you and your company. Thank you for being a loyal member of the...

Greensboro, NC
Reviewed 4 days ago NEW

Even though the hotel is 7 years old, it seems newly built. Stayed on the 4th floor, in town for a wedding. Breakfast was hot and plentiful...waffles, grits, eggs, bacon, sausage, fruit, etc... Room was clean and spacious. Everything was wonderful with the exception of the person checking us in....Lisa should really be behind the scenes , a customer service...

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Helpful?
Thank TrlyBlessed
Sharonda H, General Manager at Comfort Suites Florence, responded to this review

Dear TrlyBlessed, Thank you for sharing your feed back on your recent stay I am happy to know you enjoyed your stay in your suite and the amentias that were offered by the hotel. However, I apologize for the service you did not receive... we do not promote rudeness, sharpness, or unprofessional behavior of any kind. I am truly surprised...

Reviewed 2 weeks ago via mobile

A great value for the price. The pool is very warm and you can walk right in, no standing on the steps to let your body get used to the temperature. The only complaint is the hot breakfast items were not hot. The front desk attendant Sharonda was more friendly than most I have come across and she was very...

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Helpful?
Thank Jenny T
Sharonda H, General Manager at Comfort Suites Florence, responded to this review

Thank you for taking the time to comment on your reent stay at our hotel. Your kind words are greatly appreciated. We appreciate your business and hope to see you soon.

Dartmouth, Canada
Reviewed 2 weeks ago

This is a relatively new hotel. It is bright and inviting. You feel like you are entering an expensive hotel but it's very reasonably priced. We had a king size suite. So comfortable and convenient. Very impressed. The front desk staff are friendly and helpful. Breakfast was great and included southern charm like biscuits and grits. We highly recommend staying...

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Helpful?
Thank CRP94
Sharonda H, General Manager at Comfort Suites Florence, responded to this review

Thnak you for taking the time to comment on your recent stay at our hotel. We are happy to hear that you like our hotel and we really appreciate your business. We hope to see you again.

Hampton, Virginia
Reviewed 3 weeks ago

Comfort Suites has been a hotel that we, Hampton Progressive Church, have been staying for the past 5 or more years and they always accommodate us with excellent service. Sharonda is an excellent hotel manager with great people skills, business oriented and very concerned about the folks that stay at that hotel. As long as we attend church conventions in...

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Helpful?
Thank Nicole B
Sharonda H, General Manager at Comfort Suites Florence, responded to this review

Thank you for taking the time to comment on our hotel and staff. Your kind words mean a lot to our staff and I will be sure to share your comment with them. We always look forward to your stays and are glad to provide you with great service.

ottawa
Reviewed 9 January 2017

Looks nice, but didn't stay... trip advisor indicates pet friendly but the hotel and its website indicate otherwise. Hotel or TripAdvisor - please update the listing with correct info as this could cause a big problem for travellers booking directly on TA, as we and many others often do.

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Helpful?
2Thank suejohnw
Sharonda H, General Manager at Comfort Suites Florence, responded to this review

Dear Suejohnw, Thank you for alerting us to the fact that Trip Advisor's website shows we are pet friendly... Indeed we are not pet friendly and we will have this information updated immediately. There is no telling how many potential guest we lost due to this misprint. Thank you so much for keeping us informed about our online content and...

Reviewed 2 January 2017 via mobile

We stayed here to sleep in from our road trip from Florida to New York. The hotel is new and has everything updated. It's perfect for a drive by or business stop. We didn't use the gym or pool. Didn't even check them. The staff was amazing and very friendly. Our room had two queen beds and sofa and chair....

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Helpful?
Thank Chocolatecandy143
Sharonda H, General Manager at Comfort Suites Florence, responded to this review

Thank you for taking the time to comment on your recent stay at our property. We use the feedbackback we obtain from our guests as a training tool for our staff. We appreciate your business and hope to see you again.

Boston, Massachusetts
Reviewed 30 December 2016 via mobile

Very clean hotel and room, comfortable bed, mints on the pillows (literally!), everything in room worked, room smelled good. Very pretty lobby. Reasonable price... not cheap, but I feel like I got what I paid for. Only stayed in this hotel for about 10 hrs as it was a stop off the highway for some sleep while driving 1600 miles...

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Helpful?
Thank dustyleo
Sharonda H, General Manager at Comfort Suites Florence, responded to this review

We would like to take this opportunity to thank you for commenting on your recent stay at our hotel. We use the feedback we obtain from our guests as a training tool for our staff. We appreciate your business and hope to see you again.

Florida
Reviewed 13 December 2016 via mobile

The TLDR; version: This is a great hotel for a 1 night stay while on the road. We are a family of 5 and stayed for 3 nights seeing family. We stayed here mainly for the room size, pool, and breakfast. Here are my overall thoughts: Pros: -Room Size -Staff and Service -Price -Pool -Fitness facility -Nice lobby Cons -Heating/Cooling...

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Helpful?
Thank Allen C
Sharonda H, General Manager at Comfort Suites Florence, responded to this review

Thank you for taking the time to comment on your recent stay at our hotel. We strive to give all of our guests an excellent stay and apologize that your stay fell short. We use all feedback we get from our guests as a training tool. It was rather disturbing to hear your comments but we do appreciate you letting...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
This State of the Art, beautifully designed, luxury hotel, off I-95 in Florence, SC has it all. We have an indoor heated pool, fitness center, business center, WiFi, Ethernet, and a complimentary hot breakfast. You won't be disappointed! We offer a decent rate, friendly staff, delicious food, wonderfully appointed Meeting Room with the latest in Audio/Visual Technology. This property is of such high quality, no wonder it was named Choice Hotels International, 2011, Rookie of the Year! ... more   less 

Additional Information about Comfort Suites Florence

Address: 2120 West Lucas Street, I-95, Exit 164, Florence, SC 29501
Region: United States > South Carolina > Florence
Price Range: €105 - €165 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Florence 2.5*
Number of rooms: 77
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Priceline, Travelocity and Choice Hotels so you can book your Comfort Suites Florence reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Suites Florence Hotel Florence
Hotel Style:
#5 Family Hotel in Florence
#7 Business Hotel in Florence
#8 Romantic Hotel in Florence
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites Florence staff and other travellers.
4 questions
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3 months ago
6 months ago
Taylors, South Carolina
over a year ago

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Questions? Get answers from Comfort Suites Florence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The top flour (4th) was very quiet.”
 of 5 bubbles LTC79, 30 Nov 2016 | Read review
“A must stay while in this area.”
 of 5 bubbles donb646, 2 Aug 2016 | Read review
“Just make sure there is not an event, like a wedding or something going on, if so request a top level floor.”
 of 5 bubbles leond344, 7 Jun 2016 | Read review
“The outside of the building is lit up with very bright lights. Rooms have blackout shades, but some light does show around the edges.”
 of 5 bubbles stalprint, 3 Mar 2016 | Read review
“Use the black out shades at night. Exterior illumination is excessive.”
 of 5 bubbles Realtor44, 5 Feb 2016 | Read review
5 of 5