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Extended Stay America - Columbia - Ft. Jackson

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84 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Columbia - Ft. Jackson
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Showing 84: English reviews
Goose Creek, South Carolina
Reviewed 16 April 2015

The elevator was broke and my room was on the third floor. When I checked in I asked for a room on a lower floor but she assured me there was an elevator, not to worry. I had a lot of things to carry in and out that I ended up toting up and down the stairs, in the rain,...

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Helpful?
Thank Denise J
Manager_11525, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the maintenance issues with our elevator. I can assure that we took immediate action on fixing the problem. In response to your feedback, I had a service out immediately to fix. I really appreciate you bringing this to our attention....

Reviewed 14 March 2015

It started off with requesting a non smoking room that smelled like smoke when you entered.Smoke detector was hanging from the ceiling. I was awakened by a bite of some sort around four something to five am this morning. I had fallen asleep on top of the covers I had sprayed with Lysol earlier. So before I got under the...

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5Thank Alwaystruth1
Manager_11525, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for your recent stay with us. The service you received during your stay will not be tolerated at my property, and I would like to personally apologize for all of the inconveniences you experienced during your stay. I...

Fayetteville, North Carolina
Reviewed 19 February 2015

well lets see i am 70 yrs old and have stayed in many many motels around the world, and i have to say this room was the more nasty room i have ever stayed in. first walking in lobby the dress of desk clerk , at firs thought she was one of the room cleaners, not dress code i am...

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Thank tomnc45
Manager_11525, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for taking the time to write a review of your stay. I am so disappointed that my front desk staff did not provide superior service and that you experienced cleanliness issues in your room. Please accept my apology. In response to your feedback, I am sharing your comments with my housekeeping staff, and I will have a serious...

Reviewed 28 January 2015

I was looking for something close to fpFort Jackson. This hotel is 3, maybe 4 minutes from the base gate. That was OUTSTANDING! It was hard to find the hotel, even with GPS so here is my advice.. Just enter the mall and it is next to the Sams club. All you need to know. Every morning I was received...

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Thank William B
Manager_11525, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

William - Thank you for posting such a wonderful review. It's great to hear that you enjoyed our amenities and the service we were able to provide to you. We're happy to hear it was exactly what you expected from us. Thank you again for your review. We look forward to seeing you in the future, should your travels bring...

Columbia, South Carolina
Reviewed 30 November 2014

I was here for my husbands graduation at Fort Jackson. The drive to the post was so convenient. But for the hotel; the bathtub was dirty it had hair in it from the last guest, the kitchen floors were sticky and there wasn't any kitchen supplies to make food with and the microwave was very dirty and gross, there was...

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1Thank KMG433
Manager_11525, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

I appreciate you taking the time to write a review of our hotel. I apologize for the cleanliness issues you experienced during your visit with us. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure this does not continue in the future. As well, I am sorry to hear that you had...

Reviewed 14 November 2014

We came to my son's graduation at Fort Jackson. I was embarrassed to show him our room. The kitchen was dirty and the bathroom was gross. Not sure if they even have maid service! I couldn't even use the tub for a bath only shower after cleaning it. No washcloths no coffee maker. Absolutely nothing! Walls are paper thin and...

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2Thank Brandi41
Manager_11525, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for taking the time to write a review of your stay. I am so disappointed to read that your room had such severe cleanliness issues. Please accept my apology. In response to your feedback, I have met with my housekeeping staff to review our cleanliness standards to ensure that your experience is not repeated. In regards to daily...

Reviewed 10 November 2014

Staying at Extended Stay America was nice and pleasant experience. Was in a great very safe location, staff was ok. Very good for the price. I was impressed. Will definitely stay again if i'm in the area.

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1Thank Paynma
Manager_11525, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed your stay with us. It is great to read that you appreciated our safe location and our affordable rates. The staff and I are proud to read that you were impressed. Thank you again for your review. We look...

Reviewed 24 October 2014 via mobile

The rooms are really dirty yellow stians everywhere on the bed and bed sheet they suck dont stay in hotel really dirty rooms the staff dont care when u asked them to clean it they said ok but never showed up to the room I asked many times still no one

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Thank Farid A
Reviewed 19 October 2014

would not stay here again .Staff was nice. Room was not sufficient. Stains on carpet and bedding. Smelled of smoke despite having a bone smoking room. Party in next room until 200 am with nothing being done about inappropriate behavior. Close to destination which was a plus .

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Thank Cam6807
Manager_11525, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about the service you received from our staff; however, we apologize that your room was not up to the standards that we expect from our staff. Your comments were reviewed by the staff, and we will make sure the experience...

Schenectady, New York
Reviewed 12 October 2014

Spent two weeks visiting our recently transplanted son and his wife and their 3 mos old daughter. Knew we'd be with them mostly and simply needed a clean and secure room with a kitchenette. This worked for us. Not fancy but quite adequate and in the middle of lots of restaurant options. Decent value for the price.

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Thank JKucij

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Amenities

Highlights
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Columbia - Ft. Jackson

Address: 5430 Forest Dr, Columbia, SC 29206-5401
Region: United States > South Carolina > Columbia
Price Range: €55 - €92 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Columbia - Ft. Jackson 2.5*
Number of rooms: 120
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Also Known As:
Extended Stayamerica Columbia - Ft. Jackson Hotel Columbia
Extended Stay Columbia
Columbia Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Columbia - Ft. Jackson staff and other travellers.
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Questions? Get answers from Extended Stay America - Columbia - Ft. Jackson staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner rooms are usually a little spacier.”
 of 5 bubbles brosario217, 13 Feb 2017 | Read review
“Any room at this hotel would be a good choice.”
 of 5 bubbles kerryb672, 17 Aug 2016 | Read review
“I was in Room 106 next to stairs and about 50 yards from a busy highway. Try the other side.”
 of 5 bubbles ericandelin, 5 Aug 2016 | Read review
“Do Not Stay here, despite the military's referral. Stay at any of the other hotels.”
 of 5 bubbles ridgerunner318, 19 May 2016 | Read review
“please stay away from this place”
 of 5 bubbles tamecam2015, 18 May 2016 | Read review
5 of 5