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Extended Stay America - Columbia - Ft. Jackson

111 reviews
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Traveller (18)
Room & Suite (7)
Dining (1)
Overview
  • Excellent18%
  • Very good20%
  • Average16%
  • Poor12%
  • Terrible34%
Travellers talk about
Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Kitchenette
Pets Allowed
Wheelchair Access
2.5 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (111)Write a Review
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All reviewssam's clubwalking distance to walmartattending graduationextended stay hotelsroom was cleangreat place to stayfront desk stafffreewaymaintenance
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Reviewed 26 June 2017

The staff and the people at this extended stay America were great. They were very nice and very friendly and try their best to meet all of our accommodations. However the person I made the reservation to did not forward any of the information To...More

Review collected in partnership with Extended Stay
1  Thank Z3594PAbonnieb
Response from 00esa, General Manager at Extended Stay America - Columbia - Ft. JacksonResponded 28 June 2017

Thank you for the nice comments. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. On behalf of everyone here at Extended Stay America - Columbia - Ft. Jackson, we invite you...More

Reviewed 22 June 2017

First thing you need to know is that the hotel is BEHIND Walmart and Sam's Club. The GPS doesn't take you exactly there (reason because the hotel shares the property with the other buildings so it's a general address). The staff was super friendly and...More

Review collected in partnership with Extended Stay
1  Thank rosemarief342
Response from 00esa, General Manager at Extended Stay America - Columbia - Ft. JacksonResponded 23 June 2017

Thank you so much for confirming to others that what a great choice Extended Stay America - Columbia - Ft. Jackson is! We strive to provide an outstanding experience to all of our guests, and we are delighted to know we accomplished this while you...More

Reviewed 20 June 2017

The room was disgusting and filthy. Couldn't use the microwave. Something had spilled all over the interior and it had not been cleaned out. Curtains were falling off the window. Air-conditioning did not work properly. Mold in the bathtub. Floors were dirty and did not...More

Review collected in partnership with Extended Stay
Thank donnacG2848WH
Response from 00esa, General Manager at Extended Stay America - Columbia - Ft. JacksonResponded 22 June 2017

Donna, thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. Please rest assured that your comments have been shared with our housekeeping and maintenance teams in an effort to improve our service and...More

Reviewed 9 June 2017 via mobile

I booked this hotel due to its close proximity to the base. I saw some negative reviews but the"manager" seemed to address them in the reviews. The office should have been the first clue, dirty carpets, only one person waiting on people, only one chair...More

Thank mtoub
Response from 00esa, General Manager at Extended Stay America - Columbia - Ft. JacksonResponded 11 June 2017

I am very sorry we failed to deliver the exceptional stay you deserved. Please accept our sincere apologies for the lack of attention at the time of check-in and for the cleanliness issues you encountered. Your review will be taken as a tool to ensure...More

Reviewed 19 April 2017

This hotel was absolutely disgusting. Couldn't wait to get out. Our daughter had reserved three rooms for three nights and we cancelled after the first night. The rooms, hallways etc. were dirty. The shower curtain had black mold on it. The windows were filthy. This...More

1  Thank anonymousS4789VD
Response from 00esa, General Manager at Extended Stay America - Columbia - Ft. JacksonResponded 20 April 2017

I was very disappointed to see that your feedback referenced the description as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did not happen when you were here. I am very concerned...More

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About
Amenities
Top amenities
Free Parking
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Details
Price range
US$60 - US$94 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$60 - US$94 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (18)
Room & Suite (7)
Dining (1)
Questions & Answers
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cblack1965
1 April 2016|
Answer
Response from Goldnsilver123 | Reviewed this property |
I never said there were bed bugs or the rooms were dirty. This hotel is updated considering what it used to be. I was content to stay here.
0
Votes
armymama41
10 February 2015|
AnswerShow all 2 answers
Response from Cam6807 | Reviewed this property |
No , there is not a shuttle from the hotel to the base. Renting a car is your best bet. There are a lot of other things to see and do around the area as well . Caron
0
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Room Tips
"pick the side away from the Interstate"
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"There are no good rooms"
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"Corner rooms are usually a little spacier."
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"Any room at this hotel would be a good choice."
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