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Extended Stay America - Columbia - Ft. Jackson

111 reviews
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Traveller (18)
Room & Suite (7)
Dining (1)
Overview
  • Excellent18%
  • Very good20%
  • Average16%
  • Poor12%
  • Terrible34%
Travellers talk about
Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Kitchenette
Pets Allowed
Wheelchair Access
2.5 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (111)Write a Review
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All reviewssam's clubwalking distance to walmartattending graduationextended stay hotelsroom was cleangreat place to stayfront desk stafffreewaymaintenance
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1 - 5 of 110 reviews
Reviewed 1 week ago

My husband and I stayed here. I was concerned by the bad reviews. We had a good experience here. Our room was clean. The front desk staff was friendly and very helpful when we could not find the hotel. The down side was the mattress...More

Thank adjens
Response from 00esa, Manager at Extended Stay America - Columbia - Ft. JacksonResponded 1 week ago

Thanks for being our guest at Extended Stay America. We are delighted to read you liked the cleanliness of your room and the attentive service provided by our Front Desk Staff. Your feedback is appreciated as it will help us improve our facilities moving forward....More

Reviewed 3 weeks ago

The rooms are terrible, showers do not even get warm. Only good thing about this hotel is the location and its proximity to Ft. Jackson. If you’re going to BCT graduation, or AIT graduation than it would probably be a decent hotel to stay in.More

Review collected in partnership with Extended Stay
Thank Daniel W
Response from 00esa, Manager at Extended Stay America - Columbia - Ft. JacksonResponded 2 weeks ago

Daniel, thank you for choosing us. It’s nice to know that you liked our location ideal for your needs. However, we are sorry you were inconvenienced by some issues in your room. We have discussed your feedback with our team members to ensure we are...More

Reviewed 6 December 2017

The only thing good about this place was the front desk clerk. There were hairs in the bed, not just one lots of hairs, mold in the shower and it reeked of smoke . Which was odd because we signed a no smoking agreement. Yuck!More

Review collected in partnership with Extended Stay
Thank T1397KAmichaelj
Response from 00esa, Manager at Extended Stay America - Columbia - Ft. JacksonResponded 7 December 2017

Michael, thank you for sharing your feedback. We sincerely apologize for the odor and cleanliness issues you encountered your room. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps...More

Reviewed 27 November 2017 via mobile

I had a good stay and the front desk clerk was excellent and great customer service. Only one thing you have limited channels on the TV. It's cool to have cable, but if you have HGTV, Cooking Channel, Bravo, and DCH...More

Thank Danyell B
Response from 00esa, Manager at Extended Stay America - Columbia - Ft. JacksonResponded 27 November 2017

Danyell, thank you for staying at Extended Stay America and for the feedback. It is a pleasure knowing you had an enjoyable stay and that our front desk staff made you feel so welcome. We are very proud of our team and their dedication to...More

Reviewed 17 November 2017

I would not recommend this motel. When we got to the room, the door was ajar and we were able to walk right in without a key. We alerted the lobby and they just checked on everything and said it was fine. No apology. There...More

Review collected in partnership with Extended Stay
Thank amydE7672AQ
Response from 00esa, Manager at Extended Stay America - Columbia - Ft. JacksonResponded 18 November 2017

Thank you for your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found...More

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About
Amenities
Top amenities
Free Parking
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Details
Price range
US$60 - US$94 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$60 - US$94 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (18)
Room & Suite (7)
Dining (1)
Questions & Answers
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cblack1965
1 April 2016|
Answer
Response from Goldnsilver123 | Reviewed this property |
I never said there were bed bugs or the rooms were dirty. This hotel is updated considering what it used to be. I was content to stay here.
0
Votes
armymama41
10 February 2015|
AnswerShow all 2 answers
Response from Cam6807 | Reviewed this property |
No , there is not a shuttle from the hotel to the base. Renting a car is your best bet. There are a lot of other things to see and do around the area as well . Caron
0
Votes
Room Tips
"pick the side away from the Interstate"
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"There are no good rooms"
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"Corner rooms are usually a little spacier."
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"Any room at this hotel would be a good choice."
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