I soent the weekend with my granddaughters enjoying the nearby aquarium and sites in Charleston we stayed at the Hyatt Place enjoyed the hotels room and the service we used the valet parking. On the last day when they brought my husband's truck out the front bumper was damaged The manager(Nolan)filled out a report apologized said somebody would contact us it is now over a month later and nobody will respond or repair our vehicle I'm not quite sure where this falls under customer service.
We decided on the Hyatt Place in the Historic District. We rented a single king with all of amenities tv refrigerator iron and board beautiful room a corner king. Very comfy we had a great time in Charleston we will recommend the Hyatt
The sound insulation of the hotel is very poor. You can hear all the noises around you, even the water running from the other rooms. The worst thing is that a group of people were having a birthday party in the room cross the hallway. They were talking, laughing and screaming. I could hear everything in my room. One of them was making phone calls in the hallway. I talked to the staff at the front desk (Jan 29) and told him there was a big party in the room. But all he told me was “our hotel quiet time is after 10pm”. Wow, that was very helpful!! However, even after 10pm they were still being very loud.
Super nice staff, great location, impeccable room. Easy check-in, all was as expected. I was handed a sheet for parking information that I did not read and thought the parking fee was per 24 hour while it is a daily fee of $18. No big deal.
Decent location for hotel, close to several food options. Parking was $87 for 3 days/2 night stay, leaving parking garage twice. TV in room was broken, lightbulbs shining through making it hard to watch. Room could use some updates, but the rusty towel rack in the shower stood out the most. Free breakfast was a nice grab and go, but we ordered breakfast from bar area one morning which was great!
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