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Holiday Inn Express and Suites Smithfield - Providence

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Holiday Inn Express and Suites Smithfield - Providence
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97 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express and Suites Smithfield - Providence
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Showing 96: English reviews
Albany
Reviewed 18 July 2016

The room was fine and we did get exactly WHERE we wanted. The beds, 2 doubles, were hard and not comfy. The room was as always nice and clean. The swimming pool, inside, was VERY sterile and not attractive at all. The pool itself was nice, but they could put a couple potted plants or something to make it look...

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Helpful?
Thank sfrisino
Scott B, Director of Sales at Holiday Inn Express and Suites Smithfield - Providence, responded to this review

Dear sfrisino, Of course we are disappointed we did not meet your expectations. It is our goal and objective to exceed out guests expectations. We are happy you enjoyed our deluxe breakfast buffet and look forward to hosting you again in the future.

Poughkeepsie, New York
Reviewed 28 June 2016

Stayed here to be near very large wedding reception, and the staff accommodated our large group very well. Rooms were ready when we checked in, and gifts from the bride were distributed exactly per her instructions. There were also warm chocolate chip cookies and friendly faces waiting for us. Breakfast was a good variety of vegetarian and non-vegetarian options, including...

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Helpful?
Thank beberebozo
Scott B, Director of Sales at Holiday Inn Express and Suites Smithfield - Providence, responded to this review

Dear beberebozo, We are so glad you had a great stay and enjoyed the quite surroundings. Thank you also for the compliments to our staff. We work very hard to ensure a pleasant and welcoming atmosphere. We look forward to hosting you again soon.

Singapore
Reviewed 19 June 2016

As some other reviewer mentioned, the rates in this small hotel fluctuates a lot according to things like special events, weekends etc. This should give you an indication that you're in a small town where things don't usually happen, so perhaps we cannot expect the same sort of service and quality as a hotel in a metropolis like Manhattan. You're...

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Helpful?
Thank LNE1976
IHGService, Guest Relations Manager at Holiday Inn Express and Suites Smithfield - Providence, responded to this review

Dear LNE1976, Thank you for staying with us and for sharing your insights. I am glad that you enjoyed the food selection and that you found our staff highly commendable. However, I understand that your stay was not 100% satisfactory due to the condition of the room and the elevator. Please accept our sincerest apologies for any inconvenience these may...

Maryland
Reviewed 31 May 2016

The rate for the first night (Saturday) was $249.00. The rate for the second night was $119.00. This makes no sense at all. Why should the rate for the first night be double that of the second night? I know rates vary by night but this is a bit much. I'm sure Holiday Inn has some lame corporate excuse about...

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1Thank Evan L
Scott B, Director of Sales at Holiday Inn Express and Suites Smithfield - Providence, responded to this review

Dear Evan L, Our rates fluctuate based on the time of year, demand and city wide events. As you stayed during university graduations in our area, our rates are in-line and below our competitors. Just so you are aware, we will always be competitive within our local market and our guests always get the best rate possible compared to our...

Pasadena, California
Reviewed 22 May 2016

Much to my chagrin, this hotel became the required business hotel when traveling to the Providence area, so I have much experience. They seem to have gotten better, which is why I've given them the rating of 'poor' and not 'terrible', and the pancake printer available at breakfast brings me a bit of joy as it's the closest thing I've...

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Helpful?
Thank ThunderWallace
Scott B, Director of Sales at Holiday Inn Express and Suites Smithfield - Providence, responded to this review

Dear ThunderWallace, We are truly sorry we did not meet your expectations. We strive to exceed our guests expectations and to not meet yours is a disapointment and a clear challange for us. We look forward to hosting you again and proving our commitment to 100% guest satisfaction. See you soon.

Newburgh, New York
Reviewed 13 May 2016

A quick one night stop for a business trip. Solid breakfast buffet in the morning, although I hate to say that's expected now. Good sized room, clean, quiet hotel overall. A little bit of a distance to get to restaurants around the hotel but not unreasonable. I'd stay here again for short stays.

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Helpful?
Thank Dibble1919
Scott B, Director of Sales at Holiday Inn Express and Suites Smithfield - Providence, responded to this review

Dear Dibble1919, We are so happy you enjoyed our breakfast buffet and our oversized rooms. In regards to restaurants, we just had two new restaurants open down the street form us. I have already tried them and they are great. Next time your in the area ask for me and I would be happy to make reservations for you. We...

Boston, Massachusetts
Reviewed 13 May 2016

I didn't know what to expect when I went to this hotel. I've read positive reviews as well as negative reviews. The front staff was very nice. The room, however, wasn't. I couldn't tell you the last time the rug was cleaned. It was so black and smelly, I was getting sick. The bathroom was clean, except for the mold...

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Helpful?
Thank Newenglandtravels72
Scott B, Director of Sales at Holiday Inn Express and Suites Smithfield - Providence, responded to this review

Dear Newenglandtravels72, Of course we are taken aback by your review and are at a loss to your experience. To address your your comments I feel obligated to convey to you our inroom carpets were all replaced the first week of May, 2016. I sincerely forward my opologies we did not meet your standards and our promise of a great...

Telford, Pennsylvania, United States
Reviewed 6 April 2016

Nice, clean, quiet, and in good repair. The breakfast buffet was good, and hot - but typical of any decent hotel these days. Overall, the type of hotel anyone would want. I just thought it was overpriced for the location. A 15 minute ride could save you some money.

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Helpful?
Thank Ron A
Scott B, Director of Sales at Holiday Inn Express and Suites Smithfield - Providence, responded to this review

Dear Ron A, We are glad you had a nice and quiet stay. we know how important that is for our guests. Thank you for your kind words....clean, nice and in good repair are just a few key words we like to hear. Thank you again for staying with us and we look forward to hosting you again in the...

Oak Ridge
Reviewed 30 March 2016 via mobile

Ok, when not having USB chargers is now grounds for critique, it must be a pretty good place. The HI express is a good, clean and quiet hotel. Although far removed from any civilization, it offers good sized rooms, breakfast and a nice staff. They were very helpful when we needs it and we appreciated how helpful they were. I...

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Helpful?
Thank Panzerguy
Scott B, Director of Sales at Holiday Inn Express and Suites Smithfield - Providence, responded to this review

Dear Panzerguy, Thank you soo much for the compliments....we are happy you had a great stay. We look forward to hosting you again. Safe travels, Sincerely, Scott B.

Maine
Reviewed 14 March 2016

We arrived fairly late around 9pm. Quickly checked in with a nice lady and got ready for bed as we had an early game the next morning. My daughter pointed out, they had soft and firm pillows noted on the pillow cases! About midnight I was awoken by kids in the hallway and assumed they were back from something and...

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Helpful?
Thank Tibmar
Scott B, Director of Sales at Holiday Inn Express and Suites Smithfield - Providence, responded to this review

Dear Tibmar, Thank you for expressing your experience with us during your stay. We are glad you like the choice of pillows to use...that is one of our hallmarks. We are sorry for the noisy children you experience and are very glad our front desk agent was able to resolve that issue for you. We look forward to hosting you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about Holiday Inn Express and Suites Smithfield - Providence

Address: 1010 Douglas Pike, Smithfield, RI 02917-1203
Region: United States > Rhode Island > Smithfield
Price Range: €111 - €201 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express and Suites Smithfield - Providence 2.5*
Number of rooms: 84
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Also Known As:
Holiday Inn Express And Suites Smithfield - Providence Hotel Smithfield
Comfort Suites Smithfield
Smithfield Comfort Suites
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express and Suites Smithfield - Providence staff and other travellers.
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Questions? Get answers from Holiday Inn Express and Suites Smithfield - Providence staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms do not have a view...windows blocked with trees and rooms are very dark.”
 of 5 bubbles 558kathleenh, 19 Oct 2016 | Read review
“If you are handicapped they do have excellent rooms for that on the first floor.”
 of 5 bubbles Z9422QCsusanc, 30 Aug 2016 | Read review
“Because of the great soundproofing, all rooms are good choices”
 of 5 bubbles beberebozo, 28 Jun 2016 | Read review
“Not in this hotel”
 of 5 bubbles ThunderWallace, 22 May 2016 | Read review
“Check cleanliness before you unpack.”
 of 5 bubbles SamTaw, 12 Aug 2015 | Read review
5 of 5