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All reviewspancake machinechili's restaurantfree breakfastbagelsdvd playerparking lotneeded a place to stayclean roomwould stay here againminute driveking beddesk stafffridge and microwavedecent hotelnice sizecoffee and teafront desk clerk
one night with family
room was very clean and bathroom too
only 5-10 min to newport town center, so easy access
good pricing compared to newport hotels
would come again
Response from Rochelle L, Front Office Manager at Holiday Inn Express Middletown / NewportResponded 2 November 2017
Thank you for your kind review. I will pass along your kind words to our staff. Hopefully you were able to enjoy our pancake machine at breakfast, they are delicious! We hope to see you again soon!
A quick calculation shows that, at time of writing, 68% of reviewers rate this hotel ‘very good’ or ‘excellent’ and 15% rate the hotel as below average. We all have different expectations and requirements when travelling and it’s an unusual hotel that can meet them...More
Response from lkelly123, Manager at Holiday Inn Express Middletown / NewportResponded 25 October 2017
Thank you for your feedback on your recent stay at the Holiday Inn Express, Middletown, RI. I am so glad that you enjoyed your stay. I will share your comments with the team! I hope that you will stay with us again soon when you...More
Typical HIE. We got an upgrade to a mini suite which was roomy. The staff was accommodating. The location was convenient to New Port. We enjoyed our stay. The room was clean and comfortable. Not much else to say.More
Response from lkelly123, Manager at Holiday Inn Express Middletown / NewportResponded 14 October 2017
Thank you for your feedback on your recent stay at Holiday Inn Express, Middletown, RI. I am glad you enjoyed your upgrade to a suite. The location of our hotel is a great asset. I hope that you stay with us again soon!
Excellent reception staff, and a courtesy call once in romm to check all ok.
Room very clean and comfortable.
Good range of tv channels, coffee machine, fridge, microvave and safe.
Didn't have time to use the pool but looked very inviting.
Response from Sara H, General Manager at Holiday Inn Express Middletown / NewportResponded 10 October 2017
Thank you for taking the time to review your recent stay in Middletown. We are happy to hear you had an enjoyable stay and were able to utilize the in room amenities. We hope to see you again during future travels to Rhode Island!
It seems like once you have stayed in one Holiday Inn, you have stayed in all of them. This one was old, tired and worn out. The breakfast was fair and the staff tending it was rude. There are other choices of places to stay...More
Response from Rochelle L, Front Office Manager at Holiday Inn Express Middletown / NewportResponded 29 September 2017
We apologize that we did not exceed your expectations. We are going through a complete renovation this fall. I will personally speak with the breakfast attendants about how important it is to have a positive approach when tending to our guests and will use this...More