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Holiday Inn Express Middletown / Newport

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Holiday Inn Express Middletown \/ Newport
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379 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Middletown / Newport
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Showing 358: English reviews
Houston, Texas
Reviewed 30 December 2016

The hotel lobby is very pretty and appears to have been recently renovated. The rooms were bad. We had two rooms for our family. Both had rust stains in the bathtub and black mold growing in the bathroom ceilings Service also like nothing I have experienced. One morning at 9 AM the cleaning staff knocked on the door and asked...

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Helpful?
1Thank texasmom1926
IHGService, Guest Relations Manager at Holiday Inn Express Middletown / Newport, responded to this review

Hi texasmom1926, Thank you for leaving a candid review about our hotel on TripAdvisor. We value each feedback as this will allow us to identify the areas that may benefit from our additional attention. I am sorry for not meeting your expectations of the IHG brand, especially when it comes to customer service delivered. The cleanliness of our rooms and...

Reviewed 28 December 2016 via mobile

Rude, poorly managed, not accommodating, rooms not clean, moldy smell, refrigerators broken, breakfast area dirty, not stocked & chaotic. Cell phones do not work in most areas of the hotel. Many dropped calls. Calls drop when calling front desk as well as personal/business calls. If you are an IHG elite member there are no consideration for upgrades.

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Helpful?
Thank Judyrachel
IHGService, Guest Relations Manager at Holiday Inn Express Middletown / Newport, responded to this review

Dear Judyrachel, Thank you for leaving feedback about your recent visit and for being an IHG Rewards Club Elite member. I regret that you were let down by the cell/phone service, overall upkeep of the hotel, and staff's level of service during your stay. Rest assured that your comments are taken seriously and will be used by the management to...

Reviewed 12 December 2016 via mobile

I would recommend this hotel to anyone visiting the area! We travelled by car from Michigan to see our son graduate from the Naval Academy. Not only were we tired from a long car ride but I was sick, sick, sick with a bad cold. We arrived to the hotel 4 hours before checkin time, but the woman behind the...

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Helpful?
Thank Rebecca M
srnhg, Manager at Holiday Inn Express Middletown / Newport, responded to this review

Thank you for being our guest at the Holiday Inn Express in Middletown, RI and writing such a great review! We are pleased to hear that our staff, our amenities, and the hotel itself met/exceeded your expectations. Our complimentary breakfast is a favorite amenity of many of our guests, and we also offer an indoor pool, hot tub, fitness facility,...

Riverhead, New York
Reviewed 21 November 2016 via mobile

Had high hopes based on reviews but it's overrun with mold, mildew, bugs, dust, and musty smells in the guest rooms. Eventually settled for the least disgusting room I switched to because I was too exhausted to keep changing rooms. Literally cried this morning because I'm stuck in this gross hotel for a week. Hot tub discolored green and used...

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Helpful?
Thank Ann13onymous
srnhg, Manager at Holiday Inn Express Middletown / Newport, responded to this review

Thank you for being our guest at the Holiday Inn Express and taking the time to write a review. We appreciate your feedback. We sincerely apologize for the issues you experienced. Customer satisfaction is our number priority and we apologize you did not receive our best efforts. We would appreciate the opportunity to speak with you directly and rectify the...

Brooklyn, New York
Reviewed 2 November 2016

I came to Middletown for a conference and was only for there one night. I have never said this before EVER, but I was so impressed with the people and the hotel that I wish that I would have been able to stay another day. The lounge was really cool with nice decorations for Halloween, the food was good, the...

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Thank snarkytraveler
Flushing, Michigan
Reviewed 29 October 2016

Quality feeling, nice rooms, good size rooms, great beds to sleep in, good Wifi, great breakfast, refrig and microwave & coffee in rooms. Exercise room and indoor pool. AC and Heater easy to use. Hated to only stay one night, loved this place. Looks and feels new.

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Thank Faye M
srnhg, Manager at Holiday Inn Express Middletown / Newport, responded to this review

Thank you for being our guest at the Holiday Inn Express in Middletown, RI and writing such a great review! We are pleased to hear that you enjoyed your guestroom and the hotel amenities such as our complimentary breakfast, fitness room and indoor pool. We hope to see you again on your next trip to the area!

Yorba Linda, California
Reviewed 28 October 2016 via mobile

We arrived a little early and had to wait an hour before our room was ready. It definitely to cold and windy outside to do any more sightseeing. Once we got to our room it was nice and clean. The Internet doesn't have a password and it was not the best. Our IPads would lose wifi service regularly and would...

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Thank Michael C
Reviewed 25 October 2016

I was giving HI another chance after a bad stay in Latham. Stayed in a Kind Jacuzzi suite at the Middletown location and was shocked. First off I have a King Bed at home, the bed in the room was definitely not a king bed, Queen at most. Next the room reeked of chlorine or cleaner smell when we checked...

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Thank Daniel G
IHGService, Guest Relations Manager at Holiday Inn Express Middletown / Newport, responded to this review

Dear Daniel G, Thank you so much for your review of our hotel. Please accept our sincerest apology for the experience you had with the room you received, especially the outside noise which affected your stay negatively. It is with deep regret that we fell below your expectations. The feedback we receive from our valued guests, like you, enables us...

South Lyon, Michigan
Reviewed 22 October 2016

I travel a lot and stay in many hotels, particularly Holiday Inn Express. This is not an HEI caliber hotel. There were many, many issues in my stay. After much phone tag (both of us at fault for this) I spoke to the General Manager and ran through the issues of an unclean room in poor repair, unclean common areas,...

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2Thank gblack7205
IHGService, Guest Relations Manager at Holiday Inn Express Middletown / Newport, responded to this review

Dear gblack7205, Thank you for taking the time to review our property and for staying with us. I’m very disappointed to hear about your experience on your recent stay due to the level of customer service received, poor cleanliness of the room and the surrounding area of the hotel as well as the dining experience during breakfast. I want to...

Hamilton, NJ
Reviewed 19 October 2016

We stayed here at the Holiday Inn Express Middletown/Newport in October as part of a 3 day trip from NJ to RI on a bus. We arrived at 5:30 pm and 2 of the rooms including our's were not ready. Check-in is 4:00 pm so this was not what we were hoping for. We almost missed our 6:30 pm reservation...

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3Thank BIGDAVE57
srnhg, Manager at Holiday Inn Express Middletown / Newport, responded to this review

Thank you for your review of the Holiday Inn Express in Middletown, RI. Customer satisfaction is our number one priority and we apologize if you did not experience our best efforts. We also have very rigorous standards of cleaning for our hotel. We will be addressing your concerns with the manager of the hotel and apologize for your inconvenience. Our...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located just minutes from downtown Newport, Beaches, The Newport Mansions and so much more; Holiday Inn Express Middletown is the perfect retreat from a long day of adventures and exploration. ... more   less 

Additional Information about Holiday Inn Express Middletown / Newport

Address: 855 West Main Road, Middletown, RI 02842
Region: United States > Rhode Island > Middletown
Price Range: €86 - €325 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Middletown / Newport 2.5*
Number of rooms: 117
Reservation Options:
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Also Known As:
Holiday Inn Express Middletown / Newport Hotel Middletown
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Middletown / Newport staff and other travellers.
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Questions? Get answers from Holiday Inn Express Middletown / Newport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms in the back”
josee19963, 11 Apr 2017 | Read review
“Even my ground floor rooms have been super quiet in either wing every time.”
markn733, 31 Jan 2017 | Read review
“Book in advance to take advantage of good rates!”
jeffcT5222PI, 15 Jan 2017 | Read review
“Rooms are well constructed. All rooms are quiet. We stayed lower level, no problem.”
637fayem, 29 Oct 2016 | Read review
“Ask for a room toward the rear of hotel to avoid road noise.”
BIGDAVE57, 19 Oct 2016 | Read review
5 of 5