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Crowne Plaza Hotel Reading

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591 Reviews from our TripAdvisor Community

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Showing 588: English reviews
Lancaster, Pennsylvania
1 review
Reviewed 4 days ago NEW

I recently attended an event at Crown plaza with my job. It nice was nice gathering and a real good energy. The hall was setup nice, with red walls and candles lit upon black dressed tables. It was a good vibe,The food was amazing there was choice of filet mignon with mash patatoes or salmon with asparagus it was exquisite,... More 

Helpful?
Thank ahituna85
Washington DC, District of Columbia
1 review
Reviewed 6 days ago NEW

My wife and I went to visit friends of ours in Reading/Lancaster PA and since we have a taste for food, we asked our friends to recommend a hotel with a good chef. As a result, we were referred to Crowne Plaza located at 1741 Paper Mill Road Wyomissing. We were very pleased with the hotel and ended up meeting... More 

Helpful?
Thank isinfsec
Management response:

Thank-you for your fabulous review and comments. WE do have a wonderful culinary team, particularly Chef Rachid, and we pride ourselves on creating personalized experiences for our guests. Wonderful to hear that you enjoyed our hotel on all levels and we look forward to being of service in the near future. More 

1 review
Reviewed 1 week ago

I come here often when I travel for business and visit family. The food is always outstanding and delicious. I often throw banquets & events, Chef Rachid has a magnificent menu. He always makes sure the layout of the room is prefect. He talks to the guest and pleases his guest. His desserts are outstanding. His cooking is unique and... More 

Helpful?
Thank JULISSA B
Management response:

Thank-you for your fabulous review about our services and culinary expertise. I will be happy to share your feedback with Rachid, our culinary team and service staff. We are a unique venue here in Berks County, not only creating a fabulous hotel experience but also differentiating ourselves with our culinary team and service staff in our banquet and event area.... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago via mobile

This was one of my worst hotel experiences ever! We were booked here while on a business trip for 2 nights. All of us women were assigned rooms on the first floor with sliding glass doors leading to outside. There is a sticker on the window that reads for your safety and security double lock door and put safety bar... More 

Helpful?
1 Thank clr_106
Management response:

Thank-you for your review and feedback. I will be happy to follow-up on your concerns as this is not our standard nor is it what we are focusing on here at our hotel as we continue to improve our services to our valued guests. We hope we have the opportunity to regain your confidence in the future, I will discuss... More 

Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 weeks ago via mobile

I have been to the Crown Plaza on a numerous amount of times for many events, dinners and parties. Every time Chef Rachid out does himself and this time was no different. I had family come from out of state and since my home is not handicap accessible I booked a room for them there for the night. Not only... More 

Helpful?
1 Thank Cathy E
Deborah B, Front Office Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Cathy E., Thank you for your recent 5 Star review. I am so happy to hear that you and your family enjoyed your stay at the Crowne Plaza Reading. I look forward to sharing your wonderful comments with the staff and in particularly Chef Rachid. It is very rewarding and gratifying to hear such high praise for our culinary... More 

Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 5 weeks ago via mobile

From the start it was easy to tell that it used to be a Sheraton but lost its distinction and is now a Crowne Plaza (nowhere near the standard of a Sheraton) in my opinion. Great central location to all things Reading. Tons of stores and restaurants very close by. The rooms were standard with no frills. Simple business hotel... More 

Helpful?
Thank Jason D
Management response:

Thank-you for your review and feedback. We do appreciate you staying with us and we are happy to hear that you found our location favorable. Not being located in downtown Reading is a positive for many of our guests as we are accessible to a number of restaurants, shopping and amenities in the surrounding area as you noted. We hope... More 

Chicago, Illinois
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 October 2016

This is the second time I have visited this hotel on business and I am convinced that there is an issue with the service at off-peak times. I called ahead to ask when the kitchen would close as I was on my way from the airport. The front desk said 9 o'clock. I confirmed that I would arrive at 8:30... More 

Helpful?
1 Thank Stacy312
Management response:

Thank-you for your review and valuable feedback. Our operating hours in Food and Beverage are such that we should have been able to accommodate your dining request. I will be happy to personally research this to ensure that this does not occur in the future. We hope to regain your confidence in the future and we look forward to having... More 

Bronx
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 October 2016

I have to say that overall my stay was satisfactory. The entire staff was amazing. All front desk personnel were courteous and helpful when I needed anything during my 4 night stay. Staff during breakfast was very nice and went above and beyond to cater to my family. Hotel was also clean and quiet and the pool area is very... More 

Helpful?
1 Thank Emmanuel C
Deborah B, Front Office Manager at Crowne Plaza Hotel Reading, responded to this review

Dear Emmanuel C, Thank you for choosing to stay at the Crowne Plaza Reading and for your review. I look forward to sharing your wonderful feedback with the staff, particularly our front desk and restaurant teams. They take enormous pride in always striving to offer the best in service and hospitality to our guests. I know how gratifying your comments... More 

NYC
Level Contributor
104 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 10 October 2016

This is a readily accessible hotel walking distance from Red Lobster/Olive Garden. There are musty rooms on the first floor with sliding glass doors to the outside, or less musty rooms upstairs with windows that open somewhat. There is a nice work-out space, a ping-pong table, and other outdoor activities. The rooms have beds with sharp metal edges at the... More 

Helpful?
1 Thank TwinComanche
Deborah B, Front Office Manager at Crowne Plaza Hotel Reading, responded to this review

Dear TwinComanche Thank you for your review. I am glad you enjoyed the amenities the hotel has to offer such as our gym, ping-pong table and patio area as well as enjoying the restaurants within a short walking distance of the hotel. We will take all your feedback and share with our team to make your next stay even more... More 

South Bound Brook, New Jersey
Level Contributor
97 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 9 October 2016

The rooms are a bit dated and do need better cleaning as a previous reviewer mentioned. When I checked into my room, it had a bed and pullout couch. When I told the front desk that my room doesn't have two beds, they said, well it has a pullout couch. I couldn't believe they had the nerve to tell me... More 

Helpful?
Thank rm0463
Deborah B, Front Office Manager at Crowne Plaza Hotel Reading, responded to this review

Dear rm0463 Thank you for your review. We will use your feedback as a training tool to improve. We are looking forward to your next visit. Sincerely, Deborah B. Front Office Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
We invite you to join us in the heart of Berks County Pennsylvania. Whether you are here on business, or shopping at the Vanity Fair Outlets, we are committed to making your stay with us memorable. Our professional staff lives the spirit of hospitality with warm welcoming smiles, and the strong desire to exceed your expectations. Every hotel can offer you a bed, free WiFi, and Continental breakfast but they can't do it with the passion and dedication our staff has to you, our guest! Thursday evenings stop by Goodnites Lounge and enjoy "Caliente" our very own Latin night. Featuring authentic Latin food, great music and friendly people. Any day of the week is a great time to visit "Prime Steak & Wine", offering delicious foods that will satisfy even the most discerning palate. Thinking about getting away with the girls for the weekend? Park your car when you arrive and you won't need to get back in it until you're ready to leave. We've got it all here with our SPA-taneous and SHOP-taneous Getaways. ... more   less 

Additional Information about Crowne Plaza Hotel Reading

Address: 1741 Papermill Rd, Wyomissing, PA 19610
Region: United States > Pennsylvania > Wyomissing
Price Range: €98 - €138 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Reading 3.5*
Number of rooms: 265
Reservation Options:
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Also Known As:
Crowne Plaza Reading
Crowne Plaza Wyomissing
Sheraton Reading
Reading Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Reading staff and other travellers.
5 questions
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Conneaut Lake, Pennsylvania
7 months ago
Bayonne, New Jersey

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Questions? Get answers from Crowne Plaza Hotel Reading staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the second floor”
 of 5 bubbles emmanuelc875, 11 Oct 2016 | Read review
“The 4th floor is a designated "quiet zone" with a noise restriction between 9pm and 10am.”
 of 5 bubbles 38trishad, 30 Sep 2016 | Read review
“specifify amount of beds, don't be fooled to be told "sleeper sofa" is a bed. It's simply a couch you can sleep on.”
 of 5 bubbles jlsalansk, 31 Jul 2016 | Read review
“New York Wing rooms are quieter”
 of 5 bubbles SJohn08, 6 Jul 2016 | Read review
“All rooms are good, ask for breakfast buffet; its excellent!”
 of 5 bubbles High1411, 17 May 2016 | Read review
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