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SpringHill Suites Philadelphia Willow Grove

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SpringHill Suites Philadelphia Willow Grove
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214 Reviews from our TripAdvisor Community

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Showing 212: English reviews
Harrisburg, Pennsylvania
Reviewed 1 week ago

Stayed here when our first choice, the Courtyard was booked. The room was very spacious and quite, but the ac/heat on and off was noisy all night waking us up. Beds were comfortable. The breakfast room on Friday after Thanksgiving was a zoo and seating for our family of five was next to impossible, though some people were accommodating to...

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Helpful?
1Thank Ed B
shs_phlwl_gm, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear Ed B, Thank you for taking the time to share your experience with us. I am so sorry the HVAC unit did not allow you to have a well rested night, I made sure to communicate that to my Engineer so he can check for any repairs. We strive to ensure our customers leave with the best experience and...

Reviewed 2 weeks ago

Booked online for a King bed and was only able to get a room with two doubles. It was a bit frustrating but I got over it. The bathroom had a dirty washcloth hanging over the shower. Other than that, the room was clean, coffee in room was very low end. Breakfast average continental and staff very polite and responsive.

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Helpful?
1Thank Lyle B
Nicholas D, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear Lyle B, Thank you for taking the time to review our hotel in regards to your recent stay at the SpringHill Suites Philadelphia Willow Grove. As we pride ourselves on delivering a memorable hotel experience to all guests, please accept my sincerest apologies for the frustrations you experienced during your time with us. Rest assured, I have communicated these...

Washington DC, District of Columbia
Reviewed 2 weeks ago

Clean , efficient place. Friendly staff. Good breakfast. Rooms are very comfortable and spacious . Air condition (cooling) unite was very noisy and kept coming on and off waking me up. Stayed on the weekend and the place was crowded with families with young children that were noisy until late night.

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Helpful?
1Thank DCtraveller41
Nicholas D, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear DCtraveller41, Thank you for taking the time to write a review in regards to your recent stay at the SpringHill Suites Philadelphia Willow Grove. As we pride ourselves on delivering a memorable hotel experience with exceptional service, I am glad that our hard-working staff, plentiful breakfast options and spacious, comfortable rooms lived up to your expectations. Please accept my...

New Providence, New Jersey
Reviewed 3 weeks ago

Came here to visit a friend and decided to stay at this place. I had a suite and it was really nice. The internet was fast, the room spacious and I truly enjoyed my stay. I was also surprised that they gave me a little gift bag upon my arrival with a small bottle of water and a small bag...

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Helpful?
1Thank BHUANG69
Nicholas D, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear BHUANG69, Thank you for taking the time to write a review here on TripAdvisor in regards to your recent stay at the SpringHill Suites Philadelphia Willow Grove. As we pride ourselves on delivering a memorable hotel experience, I am glad that we were able to meet your expectations. I sincerely apologize for the confusion you experienced when arriving to...

East Longmeadow, Massachusetts
Reviewed 3 weeks ago via mobile

Stayed just one night- room was clean and comfortable. Due to allergies non feather pillows needed and housekeeping was quick to comply. Bed was comfy. Space is tight when couch is opened up as bed, as it takes up a lot of room. Breakfast was good- a lot of options cold and hot options. Easy check in and check out.

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Helpful?
1Thank Izzyb61
Nicholas D, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear Izzyb61, Thank you for taking the time to write a review here on TripAdvisor regarding your recent stay with us at the SpringHill Suites in Willow Grove! As we pride ourselves on delivering a memorable hotel experience, I am glad that we lived up to your expectations. We always greatly appreciate any and all feedback as it helps us...

Pensacola Beach, Florida
Reviewed 4 weeks ago

We stayed here after a funeral and it made the trip a little better! The staff was friendly and check-in was quick and easy. The room was clean from the kitchen area to the bathroom. I felt comfortable and relaxed. Breakfast was delicious and filled with many choices. You could tell other guests enjoyed their stay because they were all...

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Helpful?
1Thank gennasbarlow
Nicholas D, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear gennasbarlow, I can't thank you enough for your wonderful review of our hotel. It is comments like yours that motivate us to continue to provide consistent, personalized service to our guests; and is really the reason that we work in this industry. I have shared your feedback with our team so they could see that their hard work really...

New York
Reviewed 23 October 2016 via mobile

What do you get when you mix guests from a girls' track team, a boys' hockey team, a Harry Potter convention, a kid's birthday party (held in the tiny lobby- decorations, balloons, cake, singing and all!), a wedding and a funeral -- with an inept front desk and hotel management staff??? Six of Upper Moreland Township's finest, two nights in...

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Helpful?
4Thank tandypolo
shs_phlwl_gm, Operations Supervisor at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear tandypolo, Thank you for taking the time to share you experience in regards to your recent stay at the SpringHill Suites Philadelphia Willow Grove. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our apology for any disturbances you may have...

Platte City, Missouri
Reviewed 30 September 2016

I made the reservation as part of a wedding party about a month before the wedding. We were to stay there the night prior and the night of the wedding. The day I was set to arrive, I called SpringHill Suites to let them know that I would be arriving for check-in at midnight, and they said that it wasn't...

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Helpful?
1Thank freshmkr101
Nicholas D, Manager at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear freshmkr101, Thank you for taking the time to review our hotel on TripAdvisor in regards to your recent stay at the SpringHill Suites Philadelphia Willow Grove. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincerest apology for having to...

Boston
Reviewed 20 September 2016

It was not that easy to find this hotel. My gps had it as a different street and sent me to the Fairfield Suites which is behind it on another road (and newer property). Then I came another way and noticed there is no sign at the entrance to know it's there, so I drove past it, even though I...

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Helpful?
1Thank JerseyBoyBoston
shs_phlwl_gm, Operations Supervisor at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear JerseyBoyBoston, Thank you for taking the time to share your experience with us and fellow travelers. I can understand your frustration with having difficulty trying to find us. I had a similar experience the first time I drove to the hotel for a job interview. My GPS took me straight on Maryland Rd. instead of making a slight right...

Reviewed 20 September 2016 via mobile

This hotel is a nice little piece from the city, but tucked away in a very peaceful and quiet area. The hotel is very clean and the beds are SUPER comfortable. Hotel staff was friendly and responded to our requests quickly and pleasantly. There were also nice scents throughout the hotel, even on the elevators....and once in our room, we...

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Helpful?
1Thank MieMie3
shs_phlwl_gm, Operations Supervisor at SpringHill Suites Philadelphia Willow Grove, responded to this review

Dear Yesterday, I am delighted to hear how great your stay with us was. Thank you for the so many wonderful compliments about our hotel. I will be sure to share your contagious positivity with our staff. We look forward to you staying with us again, hopefully it will be sometime in the near future! Sincerely, Danielle S.

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Kitchenette
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The newly remodeled SpringHill Suites Philadelphia Willow Grove is off of the Pennsylvania Turnpike just a short drive from Philadelphia International Airport (PHL). Our refreshed hotel rooms in Willow Grove feature spacious king and double/double suites. Experience sound nights of sleep on comfortable beds topped with plenty of fluffy pillows. Rooms afford guests flexible work spaces with spacious desks, free Internet access and kitchenettes equipped with microwaves, mini-refrigerators and coffeemakers. Enjoy a daily complimentary New Breakfast buffet in the re-imagined lobby area as well as our updated Market offering beer, wine, convenience foods and snacks. Additional onsite amenities include an indoor swimming pool, state-of-the-art fitness center and newly renovated business center featuring computers and facilities for printing, copying, scanning and faxing. Our Willow Grove hotel is close to popular attractions including Sesame Place(R), Peddler's Village, New Hope and Center City. ... more   less 

Additional Information about SpringHill Suites Philadelphia Willow Grove

Address: 2480 Maryland Rd, Willow Grove, PA 19090-1711
Region: United States > Pennsylvania > Willow Grove
Price Range: €89 - €159 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Philadelphia Willow Grove 3*
Number of rooms: 155
Reservation Options:
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Also Known As:
Springhill Suites Philadelphia Willow Grove Hotel Willow Grove
Springhill Suites Willow Grove
Willow Grove Springhill Suites
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Questions & Answers

Questions? Get answers from SpringHill Suites Philadelphia Willow Grove staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floors away from ice and elevators”
 of 5 bubbles edb407, 26 Nov 2016 | Read review
“Ask for a room near the elevator, easy access to lobby.”
 of 5 bubbles amisselli, 20 Jul 2016 | Read review
“Ask for a room facing away from the tollway”
 of 5 bubbles usscvr, 5 Jun 2016 | Read review
“away from turnpike”
 of 5 bubbles 632BobM, 19 Apr 2016 | Read review
“All the rooms are great.”
 of 5 bubbles warrenb535, 10 Mar 2016 | Read review
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