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Hampton Inn Philadelphia / Willow Grove

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Traveller (27)
Room & Suite (10)
Dining (3)
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Overview
  • Excellent41%
  • Very good25%
  • Average18%
  • Poor9%
  • Terrible7%
Travellers talk about
“pa turnpike”(32 reviews)
“front desk staff”(21 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Family Rooms
Fitness centre
2 Star Hotel
All hotel details
Additional information
Offers from Hampton Inn Philadelphia / Willow Grove
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hampton Inn Philadelphia / Willow Grove
Special Offer: Double Points, Every Stay
Hotel deals
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Nearby Hotels
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Reviews (649)
There are newer reviews for Hampton Inn Philadelphia / Willow Grove
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Traveller rating
252
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118
61
46
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LanguageEnglish
252
168
118
61
46
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All reviewspa turnpikeconvenient locationfront desk staffcomplimentary breakfastbusiness tripfitness centernice staywafflesbed was comfortablechannelsphiladelphiahighwayrates
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81 - 85 of 645 reviews
Reviewed 15 August 2017

I ended up staying at the Willow Grove Hampton unexpectedly due to car trouble. I was delightfully surprised by this wonderful hotel. My room was modern, spacious and clean with a very large flat screen TV, refrigerator and microwave. Very comfortable bed. Outstanding staff -...More

Review collected in partnership with Hampton
Thank susandO2395YB
Response from Cynthia S, General Manager at Hampton Inn Philadelphia / Willow GroveResponded 22 August 2017

SusanD, Thank you for your kind words. We appreciate your feedback. We are so glad that we were able to help you when you had unexpected car trouble. We hope that the rest of your trip was better.

Reviewed 9 August 2017

This last weekend we stayed at a Hilton Hampton Inn hotel, we chose the hotel as we felt that we would receive a certain baseline level of service from the Hilton brand. In this case we were sorely disappointed in the accommodations! We were placed...More

Review collected in partnership with Hampton
Thank Robert H
Response from Cynthia S, General Manager at Hampton Inn Philadelphia / Willow GroveResponded 11 August 2017

Robert, Please accept my sincere apologies for the issue that you experienced. Please know that we take your feedback seriously and have addressed the issues that you experienced.

Reviewed 6 August 2017

Room smelled damp and a toilet issue was never addressed after being brought to the attention of the management. Renovations are being done on the exterior- the room interiors should have been addressed first.

Review collected in partnership with Hampton
Thank Howard L
Response from Cynthia S, General Manager at Hampton Inn Philadelphia / Willow GroveResponded 9 August 2017

Howard, Please accept my sincere apologies for the issues that you experienced. We are truly sorry that you had such an experience at our hotel. We appreciate you taking the time to share your experience.

Reviewed 6 August 2017

This entire experience was by far my worst of any Hilton hotel chain. My first room had bugs in it. When I called the desk I was simply put in another room. When I called the Hilton number to try and cancel the rest of...More

Review collected in partnership with Hampton
Thank Mike N
Response from Cynthia S, General Manager at Hampton Inn Philadelphia / Willow GroveResponded 14 August 2017

Mike, Please accept my sincere apologies for the issues you experienced. We have called a third party specialist to ensure that other guests do not experience ants as you did. We appreciate you sharing your experience.

Reviewed 2 August 2017

I frequent Philadelphia quite frequently to go to Fox Chase Cancer Center. This hotel is one of nicest in the area. It is easy to get to, Millers Ale House is just down and road and close to my destination.

Review collected in partnership with Hampton
Thank 807marquitam
Response from Cynthia S, General Manager at Hampton Inn Philadelphia / Willow GroveResponded 3 August 2017

Thank you so much for your kind words. We truly appreciate your kindess.

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Dry Cleaning
Laundry Service
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$98 - US$162 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$98 - US$162 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (27)
Room & Suite (10)
Dining (3)
Business Centre & Event Rooms (1)
Questions & Answers
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zwa1098
1 May 2017|
Answer
Response from Richard K | Reviewed this property |
If you need to stay there call the manager and ask if the restriction is hard and fast. When I was in that age group using a credit card to cover the room and expenses was of a higher importance than age. PS: do you look... More
1
Vote
Happyseniors_11
25 July 2015|
AnswerShow all 5 answers
Response from bennetj | Reviewed this property |
We stayed at the hotel while attending the 2015 Philadelphia Flower Show. in typical Hampton Inn fashion, we encountered no problems with the hotel.
0
Votes
Room Tips
"We chose a high floor away from the elevators. The back end is quieter as the front of the hotel is nearby a..."
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"Ask for room on side of hotel away from train."
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"Select one away from the train tracks"
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"Choose a room with an even number. The odd numbered room face the railroad tracks."
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