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Hampton Inn Philadelphia / Willow Grove

617 reviews
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Traveller (27)
Room & Suite (8)
Dining (3)
Overview
  • Excellent41%
  • Very good25%
  • Average18%
  • Poor10%
  • Terrible6%
Travellers talk about
“pa turnpike”(32 reviews)
“front desk staff”(20 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Family Rooms
Fitness centre
2.5 Star Hotel
All hotel details
Offers from Hampton Inn Philadelphia / Willow Grove
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
29 Jan30 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (617)Write a Review
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All reviewspa turnpikeconvenient locationfront desk staffrooms are cleancomfortable bedcomplimentary breakfastbusiness tripfitness centerwafflesnice stayphiladelphiachannelshighway
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71 - 75 of 613 reviews
Reviewed 12 June 2017

One night stay on a Saturday. Asked for quiet room. Room was clean, bathroom not great around floors and fixtures. Excellent breakfast, friendly staff. However, the air/heat unit is the typical Amana "trough the wall" single unit. The air conditioning worked but buzzed loudly, and...More

Thank Kay M
Response from Cynthia S, General Manager at Hampton Inn Philadelphia / Willow GroveResponded 13 June 2017

Kay, Thank you so much for sharing your experience. We truly appreciate your feedback. We will definitely be addressing the air conditioning in your room. Thank you again for being a loyal guest.

Reviewed 11 June 2017 via mobile

The hotel room had a terrible smell. The hotel offered to let us move, but that would have been a hassle with two kids. We didn't really have time either. We were charged more than what was on our receipt, and we didn't receive housekeeping...More

Thank joyceegarne
Response from Cynthia S, General Manager at Hampton Inn Philadelphia / Willow GroveResponded 13 June 2017

Joyce, Thank you for so much for sharing your experience. We truly appreciate your feedback.

Reviewed 11 June 2017

All new bathrooms and the bedding is excellent. Very quiet, never a problem. We stay here several times a year when in the area. Great, friendly staff, good parking and of course very close to the Mall.

Thank pat s
Response from Cynthia S, General Manager at Hampton Inn Philadelphia / Willow GroveResponded 12 June 2017

Pat S, Thank you so much for sharing your experience. We are so glad that enjoyed your time. We hope to see you again soon!

Reviewed 4 June 2017

We were in Willow Grove due to my sister's surgery at the Jefferson Health Medical Center. When arriving to the hotel later in the day, we were greeted by the staff who were very friendly and polite. The hotel was clean. As a Hilton Honors...More

Review collected in partnership with Hampton
Thank melissamT5418TL
Response from Cynthia S, General Manager at Hampton Inn Philadelphia / Willow GroveResponded 6 June 2017

Melissa M, Our team hopes that your sister is doing well. We are so glad we were able to assist you. We truly appreciate you sharing your experience and we hope to see you again soon. Best Wishes

Reviewed 31 May 2017

This hotel is on the older side, and it is so not clean it is astonishing. Crusted dirt in the corners of the elevators (well one wasn't working most of the time) and debris and dirt very noticeable on the carpets. The first room we...More

Thank Lynn F
Response from Cynthia S, General Manager at Hampton Inn Philadelphia / Willow GroveResponded 2 June 2017

Thank you so more for sharing your experience. We have very high standard and apologize that we missed the mark. We will definitely use the feedback to ensure that over guests do not have the same experience.

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Multilingual Staff
Dry Cleaning
Laundry Service
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$84 - US$131 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$84 - US$131 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (27)
Room & Suite (8)
Dining (3)
Hotel & Grounds (26)
Bathroom (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
zwa1098
1 May 2017|
Answer
Response from Richard K | Reviewed this property |
If you need to stay there call the manager and ask if the restriction is hard and fast. When I was in that age group using a credit card to cover the room and expenses was of a higher importance than age. PS: do you look... More
1
Vote
Happyseniors_11
25 July 2015|
AnswerShow all 5 answers
Response from bennetj | Reviewed this property |
We stayed at the hotel while attending the 2015 Philadelphia Flower Show. in typical Hampton Inn fashion, we encountered no problems with the hotel.
0
Votes
Room Tips
"Choose a room with an even number. The odd numbered room face the railroad tracks."
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"Stay on the street side to avoid some train noise."
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"Far side near trees backs to train. Pick the street side or above the 2nd floor."
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"Hotel did not have a pool if that is important for travelers."
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