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Holiday Inn Wilkes Barre East Mountain

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Holiday Inn Wilkes Barre East Mountain
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517 Reviews from our TripAdvisor Community

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Showing 511: English reviews
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West Milford, New Jersey
Reviewed 1 week ago NEWvia mobile

My husband and I have an income property in the area and stay at the Holiday Inn whenever we have business with the property. Last year we decided to undertake a large renovation, working on the house every weekend. So, for almost the past year we've been guests every weekend! We are treated like family! We love the entire staff...

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Helpful?
Thank rayne1269
Ed M, General Manager at Holiday Inn Wilkes Barre East Mountain, responded to this review

Have we said how much we love you? WE LOVE YOU! Thank you for always being there for us, and the shout out to our team members is truly a testament to their capacity to care for our guests. We are so lucky to work with such a great group of individuals. See you again soon!

Reviewed 21 January 2017 via mobile

Upon arriving at the hotel it was beautiful and welcoming. We went to our room quickly changing to get to our event for the night. When we got back it was seemily OK until we got into our room! HORRIFIED to say the least. Took off our shoes and looked around only to see bugs on the walls ceiling bed...

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5Thank Sherri S
Ed M, General Manager at Holiday Inn Wilkes Barre East Mountain, responded to this review

29 years ago, when the hotel was built, we quickly learned that our tall building in a forested area was in the flight path for lady bugs. I know that over the years, the hotel has attempted many things to eliminate this issue, none of which has ever worked, and the ladybugs show up again the following year. There is...

Reviewed 15 January 2017 via mobile

I stayed at this holiday inn for business. The people were so nice here. They explained about everything in the hotel. They recommended great places to eat. And a wonderful delivery place when i wanted to stay in the room. The bed was super comfortable, they brought extra pillows as soon as I requested them, and everything was squeaky clean.

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Helpful?
1Thank AutoPartsDiva
Ed M, General Manager at Holiday Inn Wilkes Barre East Mountain, responded to this review

It was a pleasure to have been of service. It's never easy being on the road away from home. We are glad we made your stay a little bit better by providing you with personal attention. It's what we do!

Barnet, VT
Reviewed 10 January 2017

Beautiful hotel with friendly and helpful staff. Great food in dining room. Well laid out and family friendly. Morning coffee station is nice. Breakfast is abundant and delicious. Lots of choices. Only concern was that music needed to be softer.

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Helpful?
Thank QuebecBarnet-VT
Ed M, General Manager at Holiday Inn Wilkes Barre East Mountain, responded to this review

Merci beaucoup Barnet! We are so pleased you enjoyed your trip with us, and, given us that great headline of the Best Holiday Inn ever! Thank you so much. On behalf of all of our associates, it truly is an honor and privilege to hear a guest say this. Many thanks, and bonne journée!

Reviewed 4 January 2017

We stayed at this hotel for a skiing trip. Although somewhat far from Jack Frost (30 min), we chose this place because of the swimming pool and excellent reviews. The service was impeccable. The great reviews are absolutely correct. Nicely renovated, not over the top, modern and clean. The room was very clean and comfortable. The swimming pool and hottub...

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Helpful?
Thank Sasha G
Ed M, General Manager at Holiday Inn Wilkes Barre East Mountain, responded to this review

We are thrilled you enjoyed your stay as you reported. Save travels, and we hope to see you again very soon!

Pittston, Pennsylvania
Reviewed 4 January 2017

Attended the new years eve celebration in the "grand" ballroom. The room is small for a grand room however ambiance was gorgeous. The band Sweet Pepper and the Long Hots were phenomenal! The service however was terrible and only had 2 girls serving hors d'oeuvres, one who catered to one table and kept going to them and then took their...

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Helpful?
Thank luvlev23
Ed M, General Manager at Holiday Inn Wilkes Barre East Mountain, responded to this review

Hello, and thank you for being our guest on New Year's Eve. We are certainly very sorry that we did not meet your expectations. If there was a breakdown along the way in communication or in service, then we offer our sincerest apologies. We did have actually 8 servers working that night, along with 3 bussers, 2 bartenders and a...

massachusetts
Reviewed 31 December 2016

The room was average, certainly fine enough, and we slept well. The people at the reception desk were warm, friendly, and welcoming. Maybe it was because it was the day after Christmas, but the breakfast situation was almost intolerable. People were waiting in a line that stretched to the elevators while there were plenty of open tables. The food was...

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Helpful?
Thank leftwing
Ed M, General Manager at Holiday Inn Wilkes Barre East Mountain, responded to this review

Hello Lefty, Thank you for recently staying with us over Christmas. Yes, we were much busier than we had reasonably anticipated for a day that is historically slow for us. We have reviewed the items we could have done better, and will take the right steps next December 25 to ensure that we provide a better breakfast experience. Thank you...

Blackwood, New Jersey
Reviewed 30 December 2016

Overall, our stay was nice. The room was a good price (thru group on), right location for our purpose, and nice room decor and size. I liked the fitness area and pool hours. Now for the disappointment; Shirley, the morning restaurant manager was rude and acted like she couldn't be bothered. We waited for 1/2 an hour to b seated...

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Helpful?
Thank Cindy W
Ed M, General Manager at Holiday Inn Wilkes Barre East Mountain, responded to this review

Hello Cindy, Thank you so very much for being our guest, and also for sharing your very real experiences. First, on the downside, you mentioned that one of our associates was rude. I am very sorry about that. Of course, I wasn't present during the time that this happened, but, I do not doubt the sincerity of your feelings. As...

Dallas, Texas
Reviewed 29 December 2016

I stayed here for one night and for the price of the hotel, I think it is a great value and would return if I was in town. The room was clean. The staff were very friendly and welcoming, and accommodated my checkout needs. I was impressed for a holiday express with the building and rooms.

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Helpful?
Thank 530xtine
Ed M, General Manager at Holiday Inn Wilkes Barre East Mountain, responded to this review

Thank you!

Reviewed 25 December 2016

Well let me start with the fact that i bought a package that included, a deluxe breakfast for 2, $10 each for the casino, and 2 free drinks. I had planned a romantic surprise getaway for my boyfriend and my 5 year anniversary.  When I checked in on Christmas Eve, the front desk informed us that their bar was closed....

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Helpful?
Thank Naomi A
IHGService, Guest Relations Manager at Holiday Inn Wilkes Barre East Mountain, responded to this review

Dear Naomi A, Thank you for your review regarding your recent stay at Holiday Inn Wilkes Barre East Mountain, PA. It is regrettable to read about your dissatisfaction about your stay, particularly the quality of breakfast served and the level of services received. I would like to address these with you further. I have sent you a private message to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Full service hotel with two restaurants on premises. Bistro & Lounge with outdoor seating. A hearty hot breakfast buffet included with every room. Large indoor pool, spa & sauna. Complimentary Business center, Wi-Fi, Fax & copy service, Iron & ironing board, Hair Dryer and Courtesy Airport & Casino shuttle. Meeting & Banquet rooms. ... more   less 

Additional Information about Holiday Inn Wilkes Barre East Mountain

Address: 600 Wildflower Dr, Wilkes-Barre, PA 18702-7928 (Formerly Best Western)
Region: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Wilkes-Barre
Price Range: €94 - €156 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Wilkes Barre East Mountain 3*
Number of rooms: 152
Reservation Options:
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Also Known As:
Best Western Plus East Mountain Hotel Wilkes-Barre
Best Western Plus East Mountain Inn And Suites
Best Western Wilkes Barre
Hotel Style:
#3 Romantic Hotel in Wilkes-Barre
#3 Family Hotel in Wilkes-Barre
#4 Business Hotel in Wilkes-Barre
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Wilkes Barre East Mountain staff and other travellers.
6 questions
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Torrington, Connecticut, United States
Budd Lake, New Jersey
over a year ago
Pocono's
over a year ago
11 months ago

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Questions? Get answers from Holiday Inn Wilkes Barre East Mountain staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just request a quiet room and they'll assign one”
 of 5 bubbles QuebecBarnet-VT, 10 Jan 2017 | Read review
“We were on the sixth floor (601) away from the elevator. We loved to be on the top floor.”
 of 5 bubbles 464sashag, 4 Jan 2017 | Read review
“I prefer the 2nd floor of all hotels. This one was extremely quiet.”
 of 5 bubbles 407stephenz, 23 Dec 2016 | Read review
“take a 7th floor room with a rear view”
 of 5 bubbles _junecorp, 7 Dec 2016 | Read review
“always like the higher floors for the view....”
 of 5 bubbles raperlak, 27 Nov 2016 | Read review
5 of 5