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Holiday Inn Express Hotel & Suites West Chester

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Traveller (24)
Room & Suite (28)
Pool & Beach (6)
About
Location
Cleanliness
Service
Value
Property amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Breakfast Available
Business Centre with Internet Access
Dry Cleaning
Golf course
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Self-Serve Laundry
Wheelchair Access
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Air Conditioning
Family Rooms
Microwave
Non-Smoking Rooms
Suites
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157Reviews
71Photos
4Q+A
34Room tips
Traveller rating
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  • 61
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Popular mentions
Stayed here to visit the Christmas display at Longwood Gardens which is just a few miles away. Room fixtures were clean and well maintained. Front desk staff accommodating and pleasant. Nice thick towels. Comfortable beds. Lots of plump pillows. Excellent breakfast with
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Response from Manjunath V, General Manager at Holiday Inn Express Hotel & Suites West Chester
Responded 3 weeks ago
Thank you very much for your positive review. We strive to provide excellent customer service. It is always a treat when we hear how much our guests valued their stay. We do apologize for the inconvenience during your stay regarding the WIFI. We look forward to seeing you again in the near future.
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The location is great, plenty of parking in lit parking lot and a nice and clean hotel. Check in was a breeze and the front desk staff was top notch; friendly and engaging. The rooms are well laid out and nicely appointed with modern décor, very comfortable bed and pillows, and
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This property is a bit smaller than most other HIE, but has most of the same amenities. The free breakfast is always a nice touch and the room was updated, comfortable and clean. Bed was comfortable as well and room well laid out. Only complaint is that the light bulbs that
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Response from Manjunath V, General Manager at Holiday Inn Express Hotel & Suites West Chester
Responded 11 Dec 2018
Thank you very much for your positive feedback. We always try our best to make each of our guests stay memorable and enjoyable. We are happy that we fulfill our commitment. Looking forward to welcome you back soon.
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Never again. Terrible, terrible, terrible customer service. Long story short: I paid for my room ahead of time through a third party vendor and after I checked out, Holiday Inn charged my credit card again for someone else's room and then refused to provide a receipt for the
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Response from Manjunath V, General Manager at Holiday Inn Express Hotel & Suites West Chester
Responded 29 Nov 2018
Thank you for your feed back. We do apologize for the inconvenience occurred due to the 3rd party credit card declined and hence the guest card is being charged. We do our best to make sure all of our guests happy during their stay. We requested hotels.com to refund money to guest, unfortunately they refused since the guest has to call them. Once again we do apologize for the inconvenience.
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The location is great, plenty of parking in lit parking lot and a nice and clean hotel. I asked for help at front desk with some documents I had to generate and make copies and she was very helpful and we got it all done..thanks and keep up the good work!
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Response from Manjunath V, General Manager at Holiday Inn Express Hotel & Suites West Chester
Responded 19 Nov 2018
Thank you very much for your feedback regarding your recent stay at Holiday Inn Express & Suites West Chester, PA. We really appreciate your loyalty towards Holiday Inn Brand. We are extremely happy that you have a good stay. Looking forward to welcome you back in near future.
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123456
What was included in the "free breakfast"? Were there hot sources of protein ie bacon, eggs, sausage, ham
I recall an automatic pancake maker. Pretty interesting concept, since almost every free breakfast has a waffle maker that's not a continental breakfast. I believe there was some meat and eggs, dairy items like milk and yogurt. A variety of beverages, fruit and cereals/oatmeal.
1 vote
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Hi, is it an indoor pool? thanks.
Yes, the pool is indoors, but it was too crowded to use when we were there.
0 votes
How far to long wood gardens?
It's been awhile since I was there, but what Mapper39 said sounds about right. Depends on time of day/traffic, of course.
0 votes
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How far to long wood gardens?
I would say 15 to 20 mins
0 votes
"Go to the Sheraton!"
"We got a room facing the back of the hotel and it looks out onto a tree lined embankment so quieter."
"My party had 3 rooms at different ends of the same floor and everyone was very pleased."
"We were on the third floor, facing the back of the hotel, and it was pretty quiet."
"The odd numbers rooms are on more quiet side"
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PRICE RANGE
US$101 - US$170 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort inn & suites brandywine valley hotel west chestercomfort inn and suites brandywine valleycomfort inn brandywine valleycomfort inn west chesterwest chester comfort inn
FORMERLY KNOWN AS
Comfort Inn & Suites Brandywine Valley
LOCATION
United StatesPennsylvaniaWest Chester
NUMBER OF ROOMS
75
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