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Chateau Resort & Conference Center

Groupon.comUS$91*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Chateau Resort & Conference Center
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568 Reviews from our TripAdvisor Community

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Showing 563: English reviews
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New York City, New York
Reviewed yesterday NEW

We try to stay at the Chateau when we visit Camelbeach. You get what you pay for but in recent years they've done a lot with updating the hotel. Not there yet but, keep moving in the right direction Chateau!

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Helpful?
Thank promoemail99
Reviewed 4 weeks ago

The room could have been cleaner, especially the sliding glass doors that overlooked a beautiful view. The menus could have been cleaner, it's nasty to hold a dirty menu. Other hotel guests left dirty silverware in the hallway for days. However, the food in restaurant was good, especially the salmon. I'm not sure if I will return, but I like...

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Helpful?
Thank Joan M
Reviewed 16 April 2017 via mobile

From the moment I called to book my reservation, I received excellent customer service. Denise at the front desk was great! The ladies in the restaurant provided great service and the food was delicious! Thank you Jeff for the VIP treatment! We loved this hotel and the view from our room. There are plenty of activities for families as well.

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Helpful?
Thank Geri C
New Jersey
Reviewed 4 April 2017

Recently spent a few days at the Chateau Resort. I did not have high expectations, but the facility was even worse than expected. The staff are friendly, but it took me 15 minutes to check-in and I was the only person doing so. The system is terrible. Someone I was there with received a registration confirmation with the correct dates,...

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Helpful?
Thank Victoria R
Reviewed 21 March 2017

The wife and I attended a party in the Poconos within driving distance from our home but we didn't want to be hassled with driving back at 2am, so I went shopping and found a good deal on a garden-view room at the Chateau. The property is located in view of Camel Back Resort and the slopes, so if you're...

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Helpful?
1Thank Joseph B
Reviewed 28 February 2017

Don't go by the pictures online for this location..big disappointment! Run down,dirty...when's the last time the vacuum was ran in all areas of resort?? Hallways,elevators, even the room wasn't vacuumed the way it should have been...Sad,,,,,and I'm in the cleaning business!!

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Helpful?
Thank Tina R
Jeffrey S, General Manager at Chateau Resort & Conference Center, responded to this review

Dear Tina R., Thank you for sharing your comments with us at the Chateau. I'm very sorry your visit left you disappointed. I'm not sure what time of day you checked in at the Chateau, however, the rule for housekeeping is to have all items; linens, room trash, etc... off all floors by 5:PM. In addition, hallways are vacuumed daily...

Staten Island, New York
Reviewed 23 February 2017 via mobile

Dated. There was no matress pad over the mattress, no memory foam....just a sheet. I tossed all night and now my back is killing me. Yes it is right next to Camelback and half the money, but i am exhausted.

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Helpful?
Thank Lisa P
Jeffrey S, General Manager at Chateau Resort & Conference Center, responded to this review

Dear Lisa P, Thank you for taking time to provide us with your comments. I apologize you did not have a restful night sleep. I will review your concern with our Housekeeping Manager, as the bed 's do have and should have a mattress pad. Mattresses are certainly a personal fit and within our industry, we try to match durable...

Reviewed 6 February 2017 via mobile

Location ... it is only one big plus . Everything is too old. Beds are uncomfortable and ugly . Really dangerous! Dishes and glasses at the restaurant was dirty . Swimming pool was green color , not blue as on pictures ... First and last time .

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Helpful?
1Thank Lina B
Jeffrey S, General Manager at Chateau Resort & Conference Center, responded to this review

Dear Lina B., Thank you for providing us with your comments. I am truly sorry your visit at the Chateau missed the mark on all levels. I will review the areas of concern with our staff so the department managers and I can use your feedback as continued training for the staff. Your experience at the Chateau is not indicative...

Basking Ridge, New Jersey
Reviewed 5 February 2017

Know what you are getting into with this hotel. Even with the Groupon coupon this did not seem worth it: + WORN-DOWN: elevators, rooms, dining...they have done a face-lift on the lobby. + WIFI DID NOT WORK. Called the IT service, spent 30 minutes with them, they said they were escalating, and never heard back. + UNDERSTAFFED BREAKFAST: There was...

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Helpful?
Thank Zacbarcelona
Jeffrey S, General Manager at Chateau Resort & Conference Center, responded to this review

Dear Zacarcelona, Thank you for taking time to provide us with your comments. I apologize your visit was frustrating and not to your overall liking. In reading your review, it looks like we missed the mark on all levels of service and expectation during your visit. I can assure you this is not the norm. We do take pride in...

Toms River United States
Reviewed 26 January 2017

We come here every week for a few days. We love the hotel, staff is very helpful , and we can check in early if the room is ready. Rooms always clean . . The Restaurant is great the food is delicious they have specials, the view is great .... try it the price and location can't be beat...

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Helpful?
Thank Sue H
Jeffrey S, General Manager at Chateau Resort & Conference Center, responded to this review

Dear Sue H., Thank you, Thank you, Thank you! Your continued visits and true support of the Chateau is greatly appreciated. We continue to work hard to ensure our rooms and facility are clean to the highest standards, as well ensure our food is delicious and creative. Thanks again for your "Great" comments! We look forward to seeing you soon!...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service

Additional Information about Chateau Resort & Conference Center

Address: 300 Camelback Rd, Tannersville, PA 18372-7845
Region: United States > Pennsylvania > Pocono Mountains Region > Tannersville
Price Range: €85 - €430 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chateau Resort & Conference Center 3*
Number of rooms: 154
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Also Known As:
Chateau Resort And Conference Center
Chateau Hotel Tannersville
Chateau Resort Tannersville
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Questions & Answers

Here's what travellers have asked, with answers from Chateau Resort & Conference Center staff and other travellers.
9 questions
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Questions? Get answers from Chateau Resort & Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms on 2nd/3rd floor have balconies facing towards camelback”
joannve, 19 Jan 2017 | Read review
“Lake view was amazing in the Fall”
  • Room View
Milicaaaaa, 17 Oct 2016 | Read review
“Definitely try to get a mountain view room. Worth every penny the views and porch”
Roundtheworldn80dayz, 12 Sep 2016 | Read review
“Bring your own cooler bag instead of renting their $10/day fridge. They do provide ice!!”
SLClarke2014, 11 Sep 2016 | Read review
“Lakeview rooms offer balcony and are quite nice; there is a good coffeemaker, but no refrigerators or microwaves.”
G8090BHwills, 5 Sep 2016 | Read review
5 of 5
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US$91* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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