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The Carriage House

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04/06/2017 05/06/2017
1 room 2 adults 0 children
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97 Reviews from our TripAdvisor Community

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Showing 97: English reviews
United States
Reviewed 13 September 2015

A very nice place to relax, friendly staff, clean and the indoor pool and two hot tubs are a plus. We used to come here every year when the kids were little, and the place was new. I found the unit we were in in need of an update, or better yet, a better decorator. The living room furniture looked...

3Thank Dukes52
management521, Manager at The Carriage House, responded to this review

Thank you for taking the time to offer your opinion. It is great to hear our staff provided a positive experience for you. We are undergoing renovations and hopefully on your next trip, you will be in a newly remodeled room. Please contact any member of the management team with your ideas on decorating. We appreciate feedback as we move...

Brooklyn, New York
Reviewed 10 September 2015

I've been coming to the Carriage House with my grandparents and other family for Summer week long getaways since '02/'03, and I've been coming on my own with friends and my girlfriend since 2010. As a kid, I loved the heated pool, game room and cozy feeling of being in the woods. Once I got older, I grew to appreciate...

8Thank 718BrooklynAlex
management521, Manager at The Carriage House, responded to this review

Reading a review like this warms the heart of every staff member here. Our staff is exceptional at making everyone feel like family. Our hope is that you continue the tradition of staying with us and our promise is we will continue to provide an atmosphere that is positive. Thank you for taking the time to write a response.

Philadelphia, Pennsylvania
Reviewed 3 January 2015

Hi! My name is Terry Grace. (Our homebase with time share is split rock?). Only been there once. Because when we were going to go back the following year( 5/6yrs.ago) they were booked. But we got soo lucky when an employee recommended the "Carriage House"! We loved it so much we have never even thought about going anywhere else but...

3Thank terrynjoe2015
management521, Manager at The Carriage House, responded to this review

We thank you for your kind words and we enjoy it whenever you are able to spend time with us. We view customer service as our most important accomplishment and it is great to hear we are getting it right. We look forward to your return in February and again thank you for taking the time to let us know...

Reviewed 23 December 2014 via mobile

This is third time we come at Christmas week. Because this place is nice and the staff are always very friendly. So we like this place. It was very new the first time we came few years ago. But it was clean. And the pool open 24 hours. People here are very friendly. We talked to some owners here one...

3Thank kathy c
management521, Manager at The Carriage House, responded to this review

Your words are music to our ears. That is exactly what we are striving for...an improved stay every time our guests return. We greatly appreciate hearing from our guests to be sure we've done all we can to make your time with us a positive experience. And we love the holidays here also. Everyone is so appreciative, it's makes our...

Conowingo, MD
Reviewed 26 October 2014 via mobile

I am happy to see the maintenance fees used to update units and the pool area. A quiet and low key getaway not too far from home was in order. You won't find Disney style amenities or attractions but you'll find a place where you can kick back and enjoy your family and your time in the mountains.

4Thank parentsof2crazyboys
management521, Manager at The Carriage House, responded to this review

Thank you for taking the time to let us know how we are doing. We greatly appreciate hearing we are heading in the right direction with our renovations and there is so much more to come. Hope you will come visit us again. Once again, thank you.

Mahwah, New Jersey
Reviewed 20 October 2014

The individuals that give this facility a negative review most certainly based it solely on the outdated furniture. What they chose to ignore was that the hotel was extremely clean, tidy, and the staff has thought of everything that you might need to make your stay as seamless and enjoyable as possible. The staff was always pleasant and very helpful....

2Thank Danielle M
management521, Manager at The Carriage House, responded to this review

Your review is very kind and we greatly appreciate guests taking the time to comment on our performance. With our renovations moving forward, we hope every future visit will be even more of an improvement for you. Again, thank you and we hope to see you again.

Brick, New Jersey
Reviewed 7 September 2014

I have a short stay in this location as an exchange from my time share. I regret it. The only positive was the staff. they were friendly. The facilities and the rooms are outdated. The bed ( a full size for two people) and the pillows were uncomfortable. For the amount of money I pay in maintenance quotes, membership and...

5Thank Roberto F
management521, Manager at The Carriage House, responded to this review

We were sorry to hear you had a negative experience during your stay with us. Please allow me a moment to respond to your comments. As an exchange member there are opportunities to investigate the timeshares you choose before committing. We are a smaller timeshare than most five star resorts and we do not claim to be anything different. We...

Reviewed 31 August 2014

We stay here as often as possible. The pool is fantastic and open 24/7. Grandkids loved the ping pong and game room. Free Wiifi in every room. Near several waterparks and great golf courses. You can't beat the value!

2Thank Jane T
management521, Manager at The Carriage House, responded to this review

Thank you for taking the time to let us know how we did for you and your family. We take great pride in our customer service and strive to make everyone feel at home. We hope you will consider us for future stays. Thank you

Washington, Pennsylvania
Reviewed 28 July 2014

I don't understand at all why there are so many complaints. I thought that for the $75 a night or whatever it was for a mini suite, the hotel was fantastic. It has so much character, the staff was very friendly, and the room was clean. They have a very nice indoor pool and free breakfast was available during our...

2Thank Dia T
management521, Manager at The Carriage House, responded to this review

We truly appreciate you caring enough to take the time to let us know how we did during your stay. We share in your frustration when people feel no part of their experience was positive and hope in the future there is no one who leaves here feeling let down by us. The management team of the past two years...

Sewell, New Jersey, USA
Reviewed 28 June 2014 via mobile

This was our second year staying at the resort and we again had a great time! Clean, comfortable, and friendly accommodations! With that being said I was a bit disappointed that the resort did not have any activities going on during the week we were there but other then that I have no complaints! The family enjoyed the pool and...

4Thank Adam B
management521, Manager at The Carriage House, responded to this review

Thank you for taking the time to let us know how we are doing. We are working on providing a longer season with activities and next year we will have progressed in that department. We truly appreciate your business and look forward to having you stay with us again next year.

39 photos of this hotel

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Pool/Beach Area (3)
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04/06/2017 05/06/2017
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  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
We are a small country timeshare nestled in the heart of the Poconos. We provide fully equipped kitchens for convenience. We are located across the road from Kalahari and within fifteen driving minutes of Mount Airy Casino, Auquatopia and Camelback Ski Area, Crossing Premium Outlet and Pocono Raceway. ... more   less 

Additional Information about The Carriage House

Address: 390 Manor Drive, 390, Pocono Manor, PA 18349
Region: United States > Pennsylvania > Pocono Mountains Region > Pocono Manor
Price Range: €90 - €126 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Carriage House 2.5*
Number of rooms: 83
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Also Known As:
Carriage House At Pocono Manor Hotel Pocono Manor
Carriage Hotel Pocono Manor
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Questions & Answers

Here's what travellers have asked, with answers from The Carriage House staff and other travellers.
4 questions
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Bangor, Pennsylvania
7 days ago
3 months ago
Union, New Jersey

See all questions (4)

Questions? Get answers from The Carriage House staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Royal Suite 4 was updated Royal Suite 2 was not.”
Jlee30, 7 Jul 2016 | Read review
“rustic, country, friendly”
schaundac, 23 May 2016 | Read review
“Try getting one of the renovated rooms for a fresher stay”
Sophie12125, 17 May 2016 | Read review
“I loved the mini royal suite it has a jacuzzi tub very nice relaxing and kitchen area is very nice new appliances.”
halnik411, 24 Jan 2016 | Read review
“If you have 4 or more adults- I recommend the Royal Suite.”
Dukes52, 12 Sep 2015 | Read review
5 of 5
US$109* /night
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