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DoubleTree Suites by Hilton Hotel Philadelphia West

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DoubleTree Suites by Hilton Hotel Philadelphia West
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917 Reviews from our TripAdvisor Community

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Showing 902: English reviews
1 review
Reviewed 3 days ago NEW

Overpriced and no benefit for Honors Members, dont do the breakfast and let it be known that the patrons are not what you would think would stat at a Hilton. Have stayed there a few times and its gotten worse every time. I will not be staying there anymore

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank josephhY2271SM
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest, Thank you for taking the time to review your recent stay. I apologize that you did not find your experience exceptional. We pride ourselves on outstanding service, impeccable cleanliness, and providing our valued HHonors members with great benefits. Rest assured that I will pass your feedback on to our department heads in effort to find immediate ways... More 

1 review
Reviewed 4 days ago NEW

We have stayed at this hotel on several occasions. This last time there was a strong cigarette aroma in the room. The staff offered a change of room which we did not want. The staff brought up an ionizer and the Asst GM went out and purchased a particular spray to eradicate the aroma. It took no more that an... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank jaybN9438DW
Hatfield, United States
2 reviews
Reviewed 5 days ago NEW

Breakfest was below standard for a Doubletree - can get better at a Hampton. Food from Bar was terrible. Pool had no towels and the laundry area next to the pool had trash all over. Lobby needing cleaning and never any coffee - had to ask staff to fill pots every morning. Staff need to feel empowered.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank John M
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest, Thank you for taking the time to review your recent stay and for assisting us in identifying areas of opportunity. I apologize that your experience in our restaurant and pool area were not up to your, or our, standards. I have shared your feedback with Housekeeping and Food & Beverage, and will be utilizing these important comments... More 

Travellers are raving about these Plymouth Meeting hotels

Flatwoods
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW

Very nice nest and clean. Located next to a mall with great dining options and shopping However, walls were paper thin so we heard everything from next door and was up all night because of it. Hotel staff was not helpful at all.

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Bradkey A
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest, Thank you for taking the time to review your recent stay. While I am very pleased that you found your accommodations clean, I apologize that your experience overall was lacking as we strive to provide outstanding service on a daily basis. I have shared your comments with the team and we will take this opportunity to improve... More 

Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago NEW

This is my mainstay in the Philadelphia area for multiple past business trips and once for family pleasure, they always take good care of me. Checking in, the complete team is great. A couple honorable mentions of those going over and above are Chelsea and Sonya, swing shift was Ghana who helped me change rooms w/o hesitation when there was... More 

Helpful?
Thank vatadon
Washington DC, District of Columbia
1 review
Reviewed 1 week ago

I booked online a stay overnight for Thanksgiving three weeks ahead. I requested a wheelchair accessible room. My husband uses a wheelchair and cannot walk, so we absolutely require an ADA room. I called immediately to confirm our requirement for a wheelchair accessible room and late arrival, and again the day before. Both times I was assured that one would... More 

Helpful?
Thank Andrea030723
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest, Thank you for taking the time to bring your experience to my attention. I sincerely apologize that your time with us did not reflect the true hospitality culture we strive to live by. After researching your reservation details, I discovered that unfortunately not all of your requests were disclosed to us by Expedia. However, you took the... More 

Mississauga, Canada
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 1 week ago

I was here on business for 3 nights. The room/suite was clean and the bed was great. It however gets very noisy at night mostly because the lobby is located at the center of the hotel. Majority of the rooms surround the lobby area, (as soon as you open your door you see the lobby) even after 11 PM you... More 

Helpful?
Thank Ivan Y
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest, Thank you for taking the time to review your recent stay. I am pleased that you found your guestroom clean and enjoyed the bed. We pride ourselves on impeccable cleanliness. I apologize that the noise level at the hotel was disturbing. Our goal is for all our guests to have a comfortable stay and we are quick... More 

Philadelphia, Pennsylvania
1 review
Reviewed 2 weeks ago

Always an amazing stay/ experience. This is my 5/6 th stay and every time I come to double tree I'm always treated, welcomed & taken care of. Double tree is my home away from home and the staff are my family

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank karlishaj
MDaddonaHEI, Guest Relations Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Thank you for giving us the opportunity to welcome you again and again. It is great to hear your compliments and we are so happy that you have enjoyed your stays. I trust we will have the pleasure of welcoming you back again soon. More 

2 reviews
Reviewed 2 weeks ago via mobile

This hotel was very nice and Ghano at the front desk was very helpful, however when i called to book a room i was told there were no openings so i tried to book online with success, not sure why i was told there were no rooms as to me it looked like a half filled parking lot. I was... More 

Helpful?
Thank 9201979
New Jersey
Level Contributor
92 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 2 weeks ago via mobile

Stayed last weekend for one night, couple + baby. Our reservation said king size bed and breakfast. Upon check in we been told the pool isn't working and if we want we can go "walking distance" to use Merriot hotel pool. (40°F out side), so we let go of the idea of having time spend in the indoor pool. The... More 

Helpful?
Thank Tania B
Calvin P, On behalf of the hotel staff at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the landscaped Plymouth Meeting Executive Campus, the newly renovated DoubleTree Suites by Hilton Hotel Philadelphia West is a great choice among hotels in Plymouth Meeting, PA, for a comfortable and convenient stay. Enjoy a warm welcome with a delicious, freshly baked DoubleTree cookie and flexible all-suite accommodations. Your suite at this Plymouth Meeting, PA hotel gives you the extra space to both work and relax. Surf the web thanks to complimentary WiFi access or relax on the sofa as you watch a movie on the 42-inch HDTVs. A private bedroom featuring a hypo-allergenic bed, separate living area with ergonomic workstation, and a wet bar area with refrigerator and microwave let you make the suite your home away from home. Unwind after a busy day with a swim in the indoor pool, work out in the fully equipped fitness center. Catch up with friends for delicious meals for breakfast, lunch, or dinner at the Brandywine Grille. With thirteen flexible event spaces and a dedicated events team, this hotel is an ideal Plymouth Meeting venue for corporate conferences, social affairs and gatherings. ... more   less 

Additional Information about DoubleTree Suites by Hilton Hotel Philadelphia West

Address: 640 Fountain Road, Plymouth Meeting, PA 19462
Region: United States > Pennsylvania > Plymouth Meeting
Price Range: €83 - €161 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Suites by Hilton Hotel Philadelphia West 3.5*
Number of rooms: 253
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Orbitz, Hotels.com, Travelocity, Odigeo and Priceline so you can book your DoubleTree Suites by Hilton Hotel Philadelphia West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Plymouth Meeting
Doubletree Philadelphia West
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree Suites by Hilton Hotel Philadelphia West staff and other travellers.
5 questions
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Pennsylvania
10 months ago
Wallingford, Pennsylvania
Wallingford, Pennsylvania

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Questions? Get answers from DoubleTree Suites by Hilton Hotel Philadelphia West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from rooms over the lobby, as with all hotels.”
 of 5 bubbles vatadon, 26 Nov 2016 | Read review
“I suppose the higher floor the better, and if there are rooms not directly facing the lobby, those would be preferred.”
 of 5 bubbles IvanY222, 20 Nov 2016 | Read review
“Stay away form this hotel!”
 of 5 bubbles theredtomato, 27 Sep 2016 | Read review
“Ask for a room on higher floor to be further from the bar area.”
 of 5 bubbles EV8, 14 Sep 2016 | Read review
“All rooms are suites and fairly good sized.”
 of 5 bubbles samranck, 13 Sep 2016 | Read review
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