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Holiday Inn Express Hotel & Suites Pittsburgh West

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Holiday Inn Express Hotel & Suites Pittsburgh West
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193 Reviews from our TripAdvisor Community

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Showing 179: English reviews
Winston Salem, North Carolina
Reviewed 1 November 2016

The hotel was very clean and staff kind and friendly. This seemed to be a pretty large property for a Holiday Inn Express. Large breakfast and large sitting areas. Our room was spacious and the beds very comfortable. It is convenient to Pittsburg downtown. The hotel was a bit noisy, not very well sound insulated. The plumbing was noisy as...

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Helpful?
Thank wsknittingmom22
Chad C, Front Office Manager at Holiday Inn Express Hotel & Suites Pittsburgh West, responded to this review

Thank you for taking the time to leave us kind review. We strive to ensure every guest's stay is as positive as yours. We will use your feedback to implement improvements in the future. We hope to see you again the next time you stay in Pittsburgh.

Jeffersonville, Indiana
Reviewed 30 October 2016

I booked this room back in August for a Steelers vs Ravens game on Christmas day. Last week, the airline canceled all their flights on Christmas day leaving me without a flight. Due to jobs as delivery drivers, we can only fly out on Christmas day. No other flights will get us in to the city on time. I contacted...

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Helpful?
Thank beachlover82681
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Pittsburgh West, responded to this review

Dear beachlover82681, We appreciate you bringing your concern to our attention. It is regretful to know that you had to deal with some inconveniences due to our cancellation policy and issues with regards to the discussion with the hotel. As we are serious on customer retention, we have sent you a private message to address your concern accordingly. Your remarks...

Sherrard, Illinois
Reviewed 16 October 2016

Location was great especially if you didn't want to stay downtown and pay for the expensive hotels! Free wifi and parking! Had a shuttle service but didn't need this trip. Breakfast was great with pancakes, eggs, etc. Very clean and attendant kept everything supplied and asked frequently if we needed anything.

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1Thank klkk2016
Chad C, Front Office Manager at Holiday Inn Express Hotel & Suites Pittsburgh West, responded to this review

Thank you so much for taking the time to leave us a review. We strive to ensure every guest's stay is as positive as yours. We look forward to seeing you the next time you visit Pittsburgh.

Parma, Ohio
Reviewed 2 October 2016

This is a very nice and very well run hotel. We were in town on 9/11 to see Bruce Springsteen. The rooms were clean and spacious. Three of us stayed in one room with two queen beds and no one was in each others way. The space from the beds to the desk and tv area was spacious. We had...

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Helpful?
Thank jp0p0vich
Chad C, Front Office Manager at Holiday Inn Express Hotel & Suites Pittsburgh West, responded to this review

Thank you so much for taking the time to leave us a nice review. We strive to ensure every guest's stay is as positive as yours. We hope you will come and visit us again the next time you visit Pittsburgh.

Reisterstown, Maryland
Reviewed 28 September 2016

Recently renovated hotel in a great location and proximity to downtown. The front desk was nice and efficient in response to our housekeeping problem, but the housekeeping personnel is doing really poor job in the common areas as well as in the room. I can recommend this hotel, but only because of location.

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Helpful?
2Thank pyatachok
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Pittsburgh West, responded to this review

Dear pyatachok, Thank you for taking the time to share your recent experience at our hotel. While we are pleased with your kind regards toward the level of service rendered by our front desk representatives including our location serving its purpose for your travel needs, it is regrettable to learn that you were not able to fully enjoy your stay...

Hurley, New York
Reviewed 21 September 2016

Near Downtown, although with the Liberty Bridge out- traffic was terrible. Chosen for the pool- much needed after an 8 hour drive! Warm water, clean, windows open for fresh air- not asphyxiated by chlorine smell. Rooms & bathroom are large. Breakfast off lobby. Wish the A/C fan wold stay on to mask noise ( Street/ snoring & door slamming).

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Helpful?
Thank Lynnbond
Chad C, Front Office Manager at Holiday Inn Express Hotel & Suites Pittsburgh West, responded to this review

Thank you for taking the time to leave us a response. We will use your feedback to implement improvements on reducing noise disturbances for guest to have a better stay. We hope you will come and stay with us again.

Reviewed 17 September 2016 via mobile

We came in town for the Steeler's game and stayed at this location. When we scheduled the stay we used our IHG points but then we made some changes and things got goofy. Once we arrived we explained to the manager what we did and what we needed and he immediately got us taken care of. The rooms were super...

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Helpful?
Thank John S
Chad C, Front Office Manager at Holiday Inn Express Hotel & Suites Pittsburgh West, responded to this review

Thank you so much for taking the time to leave us a great review. I am pleased to know the hotel was able to take care of your problems without inconveniencing you. We hope you will come and visit us again the next time you visit Pittsburgh.

York, Pennsylvania, United States
Reviewed 12 September 2016

This hotel has been renovated in the past few years and is a clean, convenient place to stay for business. It is next door to my offices and they just put in new restaurant options available for the business or guests. Wifi was free and staff was pleasant. The restaurant next door has a few options as it isn't sit...

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Helpful?
Thank Laura K
Chad C, Front Office Manager at Holiday Inn Express Hotel & Suites Pittsburgh West, responded to this review

Thank you for taking the time to leave us a review. We hope you will come and choose our hotel again the next time you visit Pittsburgh.

Reviewed 9 September 2016

We were visiting PGH (8/30-9/5) for my husband birthday, he is a native pittsburgher and very familiar with that side of the city. I am glad we stayed at Greentree. First, we were greeted by Stanley at the front desk. He was very informative on the layout of the hotel, where to eat in the area because we checked in...

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Helpful?
Thank Sunny A
Chad C, Front Office Manager at Holiday Inn Express Hotel & Suites Pittsburgh West, responded to this review

Thank you so much for taking the time to leave us a great review. I will pass along your comments to both Stanley and the Executive Housekeeper to ensure the level of quality continues in both departments. We hope you will choose our hotel again the next time you visit Pittsburgh.

Reviewed 4 September 2016 via mobile

We have stayed here for couple night this weekend. The staff has been fantastic. The room was nice and clean. Beds are very comfortable. Loved the free shuttle service. It allowed us to get around without paying for parking. I would highly recommend this location and we are definitely coming back next year Special thanks to manager Chad who was...

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Helpful?
Thank Dorota G
Chad C, Front Office Manager at Holiday Inn Express Hotel & Suites Pittsburgh West, responded to this review

Thank you so much for taking the time to leave a great review. We strive to ensure every guest's stay is as positive as yours. We look forward to seeing you the next time you visit Pittsburgh.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Award Winning Holiday Inn Express & Suites Pittsburgh West - Greentree is conveniently located off I-376, just three miles west of Downtown Pittsburgh offering great amenities like free high-speed Internet access, free long distance access and free local calling, state of the art Fitness Center and indoor heated swimming pool. Every guest room is equipped with flat screen HD cable TV & HBO. Start your day off with the complimentary Express Start Hot Breakfast Bar which features an array of delicious items. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Pittsburgh West

Address: 875 Greentree Road, Pittsburgh, PA 15220 (Formerly BEST WESTERN Parkway Center Inn)
Region: United States > Pennsylvania > Pittsburgh
Price Range: €91 - €169 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Pittsburgh West 2.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Best Western Parkway Hotel Pittsburgh
Best Western Pittsburgh
Pittsburgh Best Western
Hotel Style:
#14 Family Hotel in Pittsburgh
#27 Business Hotel in Pittsburgh
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Pittsburgh West staff and other travellers.
8 questions
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Questions? Get answers from Holiday Inn Express Hotel & Suites Pittsburgh West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay at another hotel”
 of 5 bubbles beachlover82681, 30 Oct 2016 | Read review
“6th floor- some street noise- across from elevators- never heard them.”
 of 5 bubbles Lynnbond, 21 Sep 2016 | Read review
“get a room on the top floor,”
 of 5 bubbles 829sunnya, 9 Sep 2016 | Read review
“We choose 8th floor so we didn't disturb anyone else, great view of downtown.”
 of 5 bubbles MomOf3Boys13, 27 Aug 2016 | Read review
“book a room facing fire pit and pool”
 of 5 bubbles randallw793, 25 Jul 2016 | Read review
5 of 5