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MainStay Suites of Lancaster County

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117 Reviews from our TripAdvisor Community

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There are newer reviews for MainStay Suites of Lancaster County
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Showing 116: English reviews
Binghamton, New York
Reviewed 17 March 2016

This place has lots going for it. It is economical, offers full service rooms with a kitchen space with refrigerator, sink, stove, coffee maker etc. Nice island for working and or eating and comfortable chairs. Courtney was very helpful checking us in. I had a special request and she was more than happy to help. As a business traveler, you...

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Helpful?
Thank JohnCAPWN
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you for your comments. Courtney is a very valued employee and will appreciate the recognition. I hope you can stay with us again soon!

Bethesda, Maryland
Reviewed 29 February 2016

Professional staff were over-the-top friendly! We felt really welcomed. For the price, this is a tremendous deal. Better than hotels in the area that charge twice as much. While not a problem, cleanliness of room could use some work.

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Helpful?
Thank Jay & Karen C
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you for your kind comments. I am happy to hear you enjoyed your stay. We look forward to a return visit soon!

Cambridge, Ontario
Reviewed 27 February 2016 via mobile

Was here for a few days visiting Lancaster County. Liked the configuration of the room. Very friendly staff, breakfast included (continental). Has kitchen facilities and a few dishes and utensils based on 2 people. There is a frig, cook top, and microwave, but no oven. There is a gas BBQ available outside.

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Helpful?
Thank Babbles14
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you for your review. I am happy to hear you appreciated the value of staying with us. Having a kitchen in your room must be a great advantage and I am happy to know you enjoyed our complimentary breakfast. Please come back again soon.

York, Pennsylvania
Reviewed 11 January 2016

I thought it was great to see other pets and I did not have any problems with pet odors, as others have mentioned. The only two detractors were, our bed was supposed to be Queen size, it was only a full and the Jacuzzi kept shutting off at the oddest times. We reported it and they could not seem to...

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Helpful?
Thank jscatlovers
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you for the review! I am happy to hear you enjoyed our pet friendly hotel. Our staff works diligently to maintain a clean facility even though we allow pets. We are constantly updating our facility and our breakfast choices. We hope to see you again soon.

Bel Air, Maryland
Reviewed 19 October 2015

I stayed here for two weeks for business and was very comfortable and happy there. The staff is friendly and helpful, breakfast selection was awesome, fruit out at all times, warm cookies in the evenings. I loved the fact that the cleaning people do not come in every day - I prefer my stuff not be touched and moved and...

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Helpful?
Thank xkarenlitz
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you for your kind comments. I am happy to hear you enjoyed our housekeeping policies and friendly staff. Please come to visit us again soon.

Reviewed 2 October 2015 via mobile

We checked in and went to the 2 bedroom Suite --- room 212 and it had a bad odor. Couldn't open the windows either for fresh air. It was a non smoking room but it didn't smell like one. We found another room and left the establishment within the hour. If you book a room here, be prepared for a...

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Helpful?
Thank Jon B
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Please accept ouor sincere apology for failing to meet your expectations. Unfortunately some guests disregard our smoking policies. I am sorry we were unable to get the room to an acceptable level of comfort for you. I hope you will give us a second chance to meet your expectations.

Frederick, Maryland
Reviewed 11 September 2015

My basset hound had a great time! The staff at this hotel really are dog lovers. The whole hotel was clean and quite. Great experience! The only thing that wasn't perfect was the breakfast: I think they just need more choices. Other than that- superb!

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Thank Katie R
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you for your wonderful comments. We strive to make every guests' stay an exceptional one, even our 4 legged guests. Your comments serve as encouragement for our hard working staff. Please come and stay with us again soon.

Ballymena
Reviewed 9 August 2015

As a family of 5, (kids aged between 9 and 15) we stayed in a 2 bedroom suite for 6 days mid July. The room was spacious, clean and good with the kitchenette there, though there was no oven. We used the outdoor pool most days, at various times and never found it too busy. The patio and pool area...

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Helpful?
Thank Ruth P
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you for your comments. I am happy we were able to accomodate your large family in one of our 2 bedroom suites. I will share you compliments with our staff. They always appreciate positive feedback. I hope you will vacation with us again.

Latrobe, Pennsylvania
Reviewed 8 August 2015

awesome price for awesome room! Staff is very accommodating and overall very pet friendly. The breakfast could be a little better (maybe a meat and a starch) but nonetheless loved our stay this past week! The wifi connection was very weak and cell couldn't send or receive messages as effectively until outside or somewhere other than in the hotel. We...

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Helpful?
Thank nike73152
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you for your review. I am very happy to hear you had a good experience at our hotel. Our staff strives to make every stay special. Please come back and stay again soon.

Michigan
Reviewed 20 July 2015

We recently stayed Thursday to Sunday with our collie who was well received. Check in was smooth and easy and full explanations given about our included breakfast, wifi, pool, patio area, preferred dog walking area and how housekeeping worked. We received our request of a first floor room (although there are elevators) on the back side of the hotel (quieter)....

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2Thank MichiganLaurena
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you for the complimentary review! Our staff will be encouraged by your comments. I am happy to hear both you and your 4 legged friend enjoyed our many ammenities. I hope you can stay with us again soon.

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry

Additional Information about MainStay Suites of Lancaster County

Address: 314 Primrose Ln, Mountville, PA 17554-1262
Region: United States > Pennsylvania > Lancaster County > Mountville
Price Range: €73 - €143 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — MainStay Suites of Lancaster County 2.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Mainstay Suites Of Lancaster County Hotel Mountville
Mainstay Suites Mountville
Mainstay Mountville
Mountville Mainstay Suites
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Questions & Answers

Here's what travellers have asked, with answers from MainStay Suites of Lancaster County staff and other travellers.
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Questions? Get answers from MainStay Suites of Lancaster County staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 220 - handicapped room is excellent!”
 of 5 bubbles frankr975, 27 Oct 2016 | Read review
“ask for an upper floor away from the elevator”
 of 5 bubbles DonN252, 29 Sep 2016 | Read review
“All rooms are well equipped. No noise from those next door or from the road.”
 of 5 bubbles governorstravels, 6 Jun 2016 | Read review
“I like the 1st floor rooms, but that is my preference. Easy in and out, no waiting for the elevator.”
 of 5 bubbles JohnCAPWN, 17 Mar 2016 | Read review
“None to offer.”
 of 5 bubbles jaykarenc, 29 Feb 2016 | Read review
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