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Hotel M, Mount Pocono

407 reviews
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Traveller (223)
Room & Suite (106)
Pool & Beach (12)
Overview
  • Excellent38%
  • Very good18%
  • Average14%
  • Poor11%
  • Terrible19%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Suites
2.0 Star Hotel
All hotel details
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (407)Write a Review
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Traveller rating
144
76
60
46
80
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144
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80
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All reviewsroom was cleancontinental breakfastthe breakfast areafront desk personindoor poolfallonbeverlymontananelsonmicrowaverenovationsmountoutletscasino
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71 - 75 of 406 reviews
Reviewed 24 August 2017

This is a great hotel very clean and very convenient and the breakfast is great. Fallon at the front desk is very kind and helpful she always is very accommodating to the guests of the hotel. The breakfast is always fresh and the coffee is...More

Thank Denise S
Reviewed 19 August 2017 via mobile

This hotel is amazing. The customer service is great, the hotel is always clean, the pool area is also always clean and never cluttered. The breakfast is great and the breakfast area looks nice. Overall, this was an amazing stay and I would definitely come...More

Thank Julio P
A TripAdvisor Member
1
Reviewed 19 August 2017 via mobile

Nice customer service! Excellent hospitality! Lovely view once you enter the hotel even though the hotel is under renovation. Clean, comfy and good wifi. Good breakfast. I will definitely recommend this place!

Thank A TripAdvisor Member
Reviewed 18 August 2017

The people were absolutely amazing! Great service and so helpful! Love the room! Wonderful! I would only recommend that they would have bacon and eggs everyday for breakfast, not just the weekends. Overall, great experience! My kids, husband, and I enjoyed it very much!

Thank carolinewooster
Reviewed 18 August 2017 via mobile

It's a nice clean and excellent place good shopping area close to all the water parks and recommend you staying here nice is convenient for all your shopping needs got a Dollar General Burger King laundromat gas station close by Wendy's nice areaπŸ˜πŸ˜πŸ˜πŸ˜πŸ˜πŸ˜πŸ˜πŸ˜πŸ˜πŸ˜πŸ˜πŸ˜πŸ˜πŸ˜πŸ£πŸ—ΌπŸšπŸš£πŸš™βœˆ

Thank Yg B
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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Breakfast included
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Breakfast included
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$71 - US$138 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$71 - US$138 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (223)
Room & Suite (106)
Pool & Beach (12)
Dining (1)
Questions & Answers
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jmassage58
To the General Manager: Do you think that a year's worth of "apologies" to all of those "terrible" reviews make any difference? Please stop apologizing about the nasty conditions of this hotel and FIX the problems that over half of your paying guests are complaining about. NO ONE that gives you an unfavorable review is COMING BACK to experience these supposed changes that you're claiming will be addressed. What you're failing to understand is that the first impression is a lasting impression and those of us who have taken the time to write lengthy criticisms of your hotel...WILL NOT BE BACK. You've permanently lost those customers and anyone that they could have referred your hotel to. Your responses and apologies are don't mean anything because all one has to do is go back and read all of the previous guests criticisms over the last couple of years (and your stock responses) to KNOW that you are NOT addressing these issues. You need to SUPERVISE your cleaning staff to make sure those rooms look and smell clean. You should know which employee is assigned to which rooms and hold them responsible for making those rooms look and smell PRISTINE! Get rid of all that torn/ripped/stained furniture! What are you THINKING?? I've purchased 2nd hand furniture that is NOT torn or stained and looked MUCH better quality that what you had in our room. It does not take much to correct. All these negative reviews will continue to negatively impact any profit you may be trying to get.
21 November 2016|
AnswerShow all 2 answers
Response from Narendra B | Reviewed this property |
Update! most of these issues still exists. I checked in yesterday and changed rooms twice. the heat don't work, the door jams, some the hallway smells bad, the vent in the bath room don't work, the bathroom lodges water, the... More
0
Votes
scholarlymama
1 November 2015|
AnswerShow all 4 answers
Response from Syed Akrum U | Property representative |
Dear Valued Guest thank you for writing us, we are really sorry for the inconvenience that you have please let us know your concern so that we can take care of that immediately. Once again thank you for writing us.
0
Votes
Naysika O
23 August 2015|
AnswerShow all 3 answers
Response from TravelingChuckNas | Reviewed this property |
The breakfast was simple cereal and assorted pastries. I stuck to the coffee myself.
2
Votes
Room Tips
"2nd floor is quietest since it is not near the pool or fitness room."
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"Have room service knock on the door and ask if you need room service. No one came by and asked while we were..."
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"The front desk helps with helping you choose the best room for your party."
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"Request to stay away from the elevators and staff quarters to help keep noise levels down."
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