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    Hotel M, Mount Pocono

    1244 Pocono Blvd, Rt. 611, Mount Pocono, PA 18344-1042
    Hotel website
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    May 14
    May 15
    1 room, 2 adults, 0 children
    SAVE US$20
    US$88
    US$68
    US$85
    US$87
    Traveller (174)
    Room & Suite (22)
    Pool & Beach (3)
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    Overview

    • Excellent30%
    • Very good18%
    • Average13%
    • Poor13%
    • Terrible24%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Fitness centre
    2 Star Hotel
    All hotel details
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    Paradise Stream Resort
    1,474 reviews
    #2 of 7 hotels in Mount Pocono
     
    Comfort Inn & Suites
    295 reviews
    #5 of 7 hotels in Mount Pocono
     
    Pocono Manor Resort & Spa
    1,391 reviews
    #2 of 2 hotels in Pocono Manor
     
    Mount Airy Casino Resort
    1,251 reviews
    #1 of 7 hotels in Mount Pocono
     
    Rooms
    14 May15 May
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (304)
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    61 - 65 of 304 reviews

    Reviewed 25 October 2016 via mobile

    Room was ok. Clean. Hot tub was relaxing. The walls don't block sound very well. You can here your neighbors fairly easily. Also our room was near the rear entrance and it slammed with every use!!! Missed the breakfast both mornings, so i can't comment...More

    Thank Ric W
    Response from ManagerX1, Manager at Hotel M, Mount Pocono

    Thank you for sharing a review of your stay at our hotel. I am pleased to read that you had an enjoyable visit and liked our location in the heart of the city so close to area attractions. However, I regret that your stay was less...More

    Reviewed 24 October 2016

    We purchased a 'Double Bed Room' on Groupon. When we walked in from outside in the side door\stairway, there was a strong smell of weed. When we open the second door to enter into the halls of the hotel itself, the smell got stronger. The...More

    Thank Elizabeth B
    Response from ManagerX1, Manager at Hotel M, Mount Pocono

    Thank you for taking the time to post your review. We are pleased that you enjoyed the breakfast options, but we were disappointed to hear that issues in your guest room prevented you from having a flawless stay. We do provide designated smoking areas for...More

    Reviewed 23 October 2016 via mobile

    We did not notice what looks like mold and filth until morning. We got to the room at night. I just hope the mold isn't black mold. If you read this and still stay you have been told. Also there are other very nice places...More

    1  Thank Carbon24K
    Response from ManagerX1, Manager at Hotel M, Mount Pocono

    Thank you for your recent stay. We are truly sorry that the cleanliness of your room was not up to par during your stay. We appreciate you bringing this to our attention, and we want to let you know we are already working to address...More

    Reviewed 21 October 2016

    Well I have never experienced a bad groupon I chose to ignore previous reviews of the hotel. What a mistake.. The "heated pool" was freezing.. No big deal I had gotten us a room with a Jetted tub figured we would just go warm up.....More

    Thank Galadriel P
    Response from ManagerX1, General Manager at Hotel M, Mount Pocono

    Thank you for your review of our hotel. We are sorry you had a disappointing stay. We apologize for the housekeeping and maintenance issues you experienced and for not responding right away to correct these problems. Your comments have been shares with our team to...More

    Reviewed 19 October 2016 via mobile

    I stayed at hotel m in mount Pocono quite a few times with my fiancé and we had no interruptions. The staff were very professional and kind. When I'm in town, this is my first go to hotel ...I'm glad that I have a great...More

    Thank Craig M
    Response from GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono

    Dear Craig M, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at...More

    Paradise Stream Resort
    1,474 reviews
    #2 of 7 hotels in Mount Pocono
     
    Comfort Inn & Suites
    295 reviews
    #5 of 7 hotels in Mount Pocono
     
    Pocono Manor Resort & Spa
    1,391 reviews
    #2 of 2 hotels in Pocono Manor
     
    Mount Airy Casino Resort
    1,251 reviews
    #1 of 7 hotels in Mount Pocono
     
    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Breakfast included
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Room amenities
    • Air Conditioning
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$70 - US$126 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    Photos
    Traveller (174)
    Room & Suite (22)
    Pool & Beach (3)
    Dining (1)
    Nearby
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    Nearby Attractions
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    Questions & AnswersAsk a question
    jmassage58
    To the General Manager: Do you think that a year's worth of "apologies" to all of those "terrible" reviews make any difference? Please stop apologizing about the nasty conditions of this hotel and FIX the problems that over half of your paying guests are complaining about. NO ONE that gives you an unfavorable review is COMING BACK to experience these supposed changes that you're claiming will be addressed. What you're failing to understand is that the first impression is a lasting impression and those of us who have taken the time to write lengthy criticisms of your hotel...WILL NOT BE BACK. You've permanently lost those customers and anyone that they could have referred your hotel to. Your responses and apologies are don't mean anything because all one has to do is go back and read all of the previous guests criticisms over the last couple of years (and your stock responses) to KNOW that you are NOT addressing these issues. You need to SUPERVISE your cleaning staff to make sure those rooms look and smell clean. You should know which employee is assigned to which rooms and hold them responsible for making those rooms look and smell PRISTINE! Get rid of all that torn/ripped/stained furniture! What are you THINKING?? I've purchased 2nd hand furniture that is NOT torn or stained and looked MUCH better quality that what you had in our room. It does not take much to correct. All these negative reviews will continue to negatively impact any profit you may be trying to get.
    21 November 2016|
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    scholarlymama
    How do you manage to stay open when your hotel is dirtier and nastier than most bathrooms?
    1 November 2015|
    Answer Show all 4 answers
    Response from Syed Akrum U | Property representative |
    Dear Valued Guest thank you for writing us, we are really sorry for the inconvenience that you have please let us know your concern so that we can take care of that immediately. Once again thank you for writing us.
    0
    Votes
    Naysika O
    do u serve free breakfast?????
    23 August 2015|
    Answer Show all 3 answers
    Response from TravelingChuckNas | Reviewed this property |
    The breakfast was simple cereal and assorted pastries. I stuck to the coffee myself.
    2
    Votes
    Room Tips
    "Every room is good."
    Read review
    "New Pillows and air out tje room prior to guest arriving"
    Read review
    "Room needs an ironing board and an extra blanket to cover with for the pull out couch."
    Read review
    "The room was very clean, and the service was great. The location was perfect for what we had plans to do..."
    Read review