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Hotel M, Mount Pocono

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Traveller (257)
Room & Suite (116)
Pool & Beach (12)
Overview
  • Excellent40%
  • Very good16%
  • Average14%
  • Poor11%
  • Terrible19%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Suites
2 Star accommodation
All hotel details
Additional information
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (454)
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453 results
Traveller rating
172
76
67
49
89
Traveller type
Time of year
LanguageEnglish
172
76
67
49
89
Show reviews that mention
All reviewsroom was cleanhotel is in a great locationcontinental breakfastindoor poolchecking infallonmontanabeverlysyedoutletsmount
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1 - 5 of 453 reviews
Reviewed 1 week ago

The Hotel M, is okay,my hubby & I went there for the first time. Front desk she was nice and very informative about surroundings. The hotel needs improvements ,but for the price is okay,lots of places to go restaurants,malls,stores,very near by,some even walking distances. But...More

Thank Marisol B
Reviewed 1 week ago

Very, very low budget and we paid $200 for one night! I especially didn't like the fact there were motel looking rooms in the back with some unsavory people. Carpets were damp, very few toiletries, just not a good experience, luckily we only needed one...More

1  Thank Paula M
Reviewed 1 week ago via mobile

I came here from Va for my aunt funeral ...all my family stay there the rooms was very clean and despite a family issue😩 that was brought upon the visit ....the front desk clerk Beverly,😍😍😍😊 help me out the whole time with coping in a...More

Thank Kiana S
Reviewed 2 weeks ago

I have read other reviews. This is not a five star hotel as people have been saying. HOWEVER, it is clean, the staff is friendly and hospitable. Beverly is great. Breakfast is a continental breakfast. They have coffee, orange juice, fruit, cold and hot cereal,...More

2  Thank myrnaquinton60
Reviewed 2 weeks ago

Adequate breakfast. Friendly personnel. Lots to do water wise in area. Signs say remodeling, so stay tuned for property condition. Good steak house adjacent to property. Quiet location. No rowdy kids present while we were there. Close to Mt. Airy Casino.More

Thank David T
Response from Syed Akrum U, General Manager at Hotel M, Mount PoconoResponded 3 days ago

Thank you David for your feedback. We are glad you had a good experience at the hotel. You found the staff to be friendly, and enjoyed the quiet location. Seems as though you per took in many of the activities in the area, we hope...More

View more reviews
About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Breakfast included
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Breakfast included
Wheelchair Access
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$77 - US$152 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$77 - US$152 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (257)
Room & Suite (116)
Pool & Beach (12)
Dining (2)
Questions & Answers
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jmassage58
To the General Manager: Do you think that a year's worth of "apologies" to all of those "terrible" reviews make any difference? Please stop apologizing about the nasty conditions of this hotel and FIX the problems that over half of your paying guests are complaining about. NO ONE that gives you an unfavorable review is COMING BACK to experience these supposed changes that you're claiming will be addressed. What you're failing to understand is that the first impression is a lasting impression and those of us who have taken the time to write lengthy criticisms of your hotel...WILL NOT BE BACK. You've permanently lost those customers and anyone that they could have referred your hotel to. Your responses and apologies are don't mean anything because all one has to do is go back and read all of the previous guests criticisms over the last couple of years (and your stock responses) to KNOW that you are NOT addressing these issues. You need to SUPERVISE your cleaning staff to make sure those rooms look and smell clean. You should know which employee is assigned to which rooms and hold them responsible for making those rooms look and smell PRISTINE! Get rid of all that torn/ripped/stained furniture! What are you THINKING?? I've purchased 2nd hand furniture that is NOT torn or stained and looked MUCH better quality that what you had in our room. It does not take much to correct. All these negative reviews will continue to negatively impact any profit you may be trying to get.
21 November 2016|
AnswerShow all 2 answers
Response from Narendra B | Reviewed this property |
Update! most of these issues still exists. I checked in yesterday and changed rooms twice. the heat don't work, the door jams, some the hallway smells bad, the vent in the bath room don't work, the bathroom lodges water, the... More
0
Votes
scholarlymama
1 November 2015|
AnswerShow all 4 answers
Response from Syed Akrum U | Property representative |
Dear Valued Guest thank you for writing us, we are really sorry for the inconvenience that you have please let us know your concern so that we can take care of that immediately. Once again thank you for writing us.
0
Votes
Naysika O
23 August 2015|
AnswerShow all 3 answers
Response from TravelingChuckNas | Reviewed this property |
The breakfast was simple cereal and assorted pastries. I stuck to the coffee myself.
2
Votes
Room Tips
"I liked the second floor. it was quiet."
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"Toward the rear on second floor best."
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"All rooms seem top notch."
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"Don't recommend room with two double beds. Other rooms might be nicer."
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