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We have been staying at the Marriott for over 10 years now and never had an issue, except for this past weekend at this hotel. I left a message for the manager as I checked out and also left a voicemail yesterday but the manager...More
Response from Greg J, Manager at TownePlace Suites Scranton Wilkes-BarreResponded yesterday
Thank you for taking time to leave your honest feedback regarding your recent stay with us. I sincerely apologize for the multiple issues you faced during that stay. Rest assured your concerns will be shared with the appropriate team. I would be glad...More
After being trapped behind an accident scene for 8 hours on I-81 in a snow storm, our two buses full of people needed 30+ rooms for the night for an unplanned, emergency accommodation. The staff at Towne Place welcomed us in and arranged for an...More
Response from Amanda E, General Manager at TownePlace Suites Scranton Wilkes-BarreResponded 1 week ago
Thank you for your kind words regarding your experience at the TownePlace Suites Scranton /Wilkes Barre. We strive to make all of our guests feel thy are at their home away from home. If you are ever in our area again, we hope...More
Stayed at the TownPlace Suites for 3 weeks in a 1 bedroom suite while doing a job in Scranton and it was a perfectly adequate "kitchenette" hotel ...
Apart from the fact that whenever anything went wrong, the staff would apologize, assure me that that...More
1 Thank simo_syd
Response from John Z, General Manager at TownePlace Suites Scranton Wilkes-BarreResponded 12 December 2017
Thank you for posting a review of your recent stay and thank you for staying with us. I am very sorry to hear of your disappointing stay and appreciate your feedback so that we can improve our hotel and our service. I will...More
Always stay here when visting family. Came down for Halloween. Was already running very late for our event. First thing I see when in room is PB cracker wrapper and dog kibble near garbage can! I am allergic to PB. Still had to shower and...More
1 Thank CristinM_13
Response from John Z, General Manager at TownePlace Suites Scranton Wilkes-BarreResponded 1 December 2017
Thank you for posting a review of your stay and please accept my apologies for the issues you encountered. We strive to ensure that every guest has a clean, comfortable room and a pleasant stay. I am very sorry that we fell short...More
Comfort, convenient, great price, courteous, friendly, clean, homely feel. Am a Hilton Honors member but decided to stay with a Marriott property after the Hampton Inn up the road was a major disappointment for the visit. Regina F in sales hooked me up with a...More
Response from John Z, General Manager at TownePlace Suites Scranton Wilkes-BarreResponded 19 November 2017
Thank you very much for the very nice review and thank you for choosing to stay with us. I will be sure to share your review with the staff and I look forward to having you as a repeat guest.
Thank you again!...More
Yes I stayed in a 2 bedroom suite. One door to a bedroom is off living room. The other door to a bedroom is off hallway by the bathroom (this would be the quieter room if people were hanging out in living room at night... More
Yes I stayed in a 2 bedroom suite. One door to a bedroom is off living room. The other door to a bedroom is off hallway by the bathroom (this would be the quieter room if people were hanging out in living room at night). The bedroom share a wall but they are 2 completely separate bedrooms. Each with closet and tv and separate ac controls!!!
Response from Edward S | Property representative |
We do offer a complimentary shuttle service to and from the Scranton/Wilkes-Barre airport. This service is based upon availability so please contact the hotel prior with your flight details and we would be happy to check our... More
We do offer a complimentary shuttle service to and from the Scranton/Wilkes-Barre airport. This service is based upon availability so please contact the hotel prior with your flight details and we would be happy to check our shuttle schedule for available time slots.