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Pocono Palace Resort

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Pocono Palace Resort
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1,952 Reviews from our TripAdvisor Community

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Showing 1,951: English reviews
MD
Reviewed 5 days ago NEWvia mobile

All inclusive best package.Good food.Good customer service.Depending on the room u pay for u get different experience. We were at champagne tower and loved loved the champagne soaking tub and the love ❤ shaped swimming pool in the room.Just make sure you bring bubble soap.Nite club was 👍.Can't wait to go back.

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Helpful?
Thank Naomi Z
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're happy to read you spent your anniversary at our resort and loved your stay. It sounds like you enjoyed our food, guest service, and the in-suite amenities. We can't wait to have you back!

New Jersey
Reviewed 6 days ago NEW

We stayed three nights at Pocono Palace in a Fantasy Apple suite and we couldn't have had a better time. The suite was amazing with the signature heart-shaped jacuzzi for two, a private sauna, and a private pool. We had so much fun swimming around in the private pool while sipping champagne. Thank you to Vanessa with Cove Haven Resorts...

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Helpful?
Thank Michael A
RomanceManager, Manager at Pocono Palace Resort, responded to this review

Despite the fact you couldn't have had a better time, we're always dedicated to finding ways to continue to improve the experience and give more back to our guests. We're thrilled you had a great experience and enjoyed your stay in the Fantasy Apple Suite. We're proud of the efforts provided by our staff- from Vanessa to Shawn, we're all...

Reviewed 1 week ago NEW

Booked this room for my husband's 60th birthday.We have never spent this much money on a room before so we were really excited to go. The room itself was exactly as pictured online and the service was good.The staff was very nice.The reason for the low rating was our heating/air conditioning unit in our room needed to be serviced. The...

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Helpful?
3Thank Rebecca B
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're sorry to read that despite enjoying other aspects of the resort, the air conditioner ruined your stay. We'll have our maintenance team take a look in the suite you stayed in and make sure the air conditioning unit in question is serviced to prevent future issues.

Reviewed 1 week ago

My husband and I decided to celebrate our wedding anniversary at one of the Cove Haven Resorts because we heard so much about them and always wanted to check it out. We happened to book our trip to Pocono Palace through Groupon which was a mistake. The address that was listed there brought us to a residential house. We tried...

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Helpful?
2Thank Ekaterina O
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're sorry to read your experience at the resort wasn't what you expected it to be. As is expected, many of the outdoor activities made for warm weather aren't available in the winter and if we don't have enough snow (or cold weather to create snow), it will limit our ability to offer snow-based activities as well. However, we still...

Reviewed 1 week ago

I came to the resort for a anniversary/birthday celebration I had spoke with someone in customer service she said she would put in my reservation for them to greet with saying happy birthday us when we checked in but that didn't happen. We got to the room which was not all that they need to at least update the TV's...

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Helpful?
2Thank Brenda E
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're sorry to read you were disappointed out Front Desk staff did not say Happy birthday to you. We will follow up with the Front Desk manager regarding this.

Hawthorne, New Jersey
Reviewed 1 week ago

Wife and I were there for new year's weekend. We had a great time! Food was ok, buffet style for most of the weekend except new year's eve. Breakfast was by far the best of the meals served. Service sometimes over attentive, but mostly good. Resort is starting to show age, needs some maintenance in the Garden of Eden Apple...

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Helpful?
2Thank Fred V
RomanceManager, Manager at Pocono Palace Resort, responded to this review

Thank you for your feedback! We're thrilled you enjoyed your New Year's Eve weekend and had a fun time celebrating with us. We love the breakfast here and we're glad you do too. We'll let the manager know your feedback about service being a little over-enthusiastic with the attentiveness as well as the thoughts on the Garden of Eden Apple...

Reviewed 1 week ago

Gayle at the front desk was extremely warm and welcoming and even gave us a complimentary room upgrade. She also gave us information about activities and events happening during our stay. Every employee we encountered throughout our stay was friendly and engaging. Breakfast and dinner service was great as we were always given a table next to the window to...

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Helpful?
2Thank Shanni T
RomanceManager, Manager at Pocono Palace Resort, responded to this review

Gail loves greeting our guests and helping them out- she understands how important it is to show our guests what a great place the Land of Love is right from the moment you walk on property! It's something you'll find in common with our staff all over- it's contagious and natural to want to help our guests. We look forward...

New York City, New York
Reviewed 1 week ago

I went to this one for New Years (December 31st - Jan 1st). First of all, this was not worth the price at all. I've seen motels better than this. The food was mediocre, however the waiters were nice. They had games (for couples), a 1 hour comedy session, and new years giveaway. All of that was ok. My problem...

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Helpful?
1Thank LLF718
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're sorry to read you did not enjoy your stay and will share your feedback with the Resort Manager.

Reviewed 2 weeks ago

My husband and I were married at Pocono Palace several years ago. This was before Pocono Palace created a couple of larger banquet rooms, (upstairs) from the main entrance/recreation/bar&entertainment area. The banquet rooms are lovely, for those considering having a wedding with many guests. We did not want a large wedding (we are older), and they did a wonderful job...

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Helpful?
1Thank Donna A
RomanceManager, Manager at Pocono Palace Resort, responded to this review

Wow- detailed feedback like yours is absolutely amazing, just because it gives us the best look into the world of a Forever Lover. We can really learn from reviews like this about the good and the bad. Although you've submitted your survey response to keep us informed, we will still share your feedback with the Resort Manager to consider what...

Juliustown, New Jersey, United States
Reviewed 2 weeks ago

We have been going to this resort since 1998- at least twice a year. is a great resort, but it has changed management a couple of times. Some changes that have been made are good, some bad. We were just there 28-30 December. used to be if you arrived before 11:00, you would get free breakfast. not anymore- you have...

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Helpful?
2Thank Rhue K
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're happy to read you had an overall great experience at the resort but apologize about the pending charges. If you find that the charges have not come off, we encourage you to reach out to us again to assist you with this. We'll be sure to share your kind words about our team members with management to recognize their...

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Champagne Tower (55)
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Club Lodge Golf Suite (29)
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Club Lodge Lake Suite (26)
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Fairway Suite (22)
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Fantasy Apple Suite (52)
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Garden of Eden Apple Suite (51)
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Lakeside Chalet (31)
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Roman Tower Suite (49)
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Spa
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
Official Description (provided by the hotel)
The couples-only Pocono Palace Resort is ideal for a romantic getaway. Our resort has an indoor/outdoor pool and a 32,000 sq ft sports facility. We're near shopping, horseback riding, and skiing. ... more   less 

Additional Information about Pocono Palace Resort

Address: Rt 209, Marshalls Creek, PA 18335
Region: United States > Pennsylvania > Pocono Mountains Region > Marshalls Creek
Price Range: €178 - €306 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pocono Palace Resort 3.5*
Number of rooms: 189
Reservation Options:
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Also Known As:
Pocono Palace Hotel Marshalls Creek
Caesars Pocono Palace Poconos
Poconos Palace
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Questions & Answers

Here's what travellers have asked, with answers from Pocono Palace Resort staff and other travellers.
44 questions
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Questions? Get answers from Pocono Palace Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You can bring your own Duraflame logs to save money.”
 of 5 bubbles Z639QFmichaela, 16 Jan 2017 | Read review
“Try Cove Haven or Paradise. Not this one.”
  • FILTHY TANK, NON WORKING TOILET
 of 5 bubbles LLF718, 9 Jan 2017 | Read review
“We rated this hotel, regarding costs/expense, as "Mid-Range." This depends on the type of room you choose/book for your individual stay.”
 of 5 bubbles donnaaI7386MQ, 8 Jan 2017 | Read review
“garden of eden apple is our favorite room!!”
 of 5 bubbles rhuek2014, 5 Jan 2017 | Read review
“All the rooms are good. Of course, the rooms are for fantasy, they will be what you make of them. You won't be disappointed.”
  • A view from the Champagne Tower into the Living Room.
 of 5 bubbles E9305MNtonyg, 31 Dec 2016 | Read review
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