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Pocono Palace Resort

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1,961 Reviews from our TripAdvisor Community

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Showing 1,960: English reviews
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Reviewed 2 days ago NEW

I was taken here on a surprise Valentine's getaway and it was absolutely amazing. Private pool, sauna, fireplace and large bathtub. The room was incredible. I only wish there were more places to eat nearby.

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Helpful?
Thank Katie B
Reviewed 3 days ago NEWvia mobile

Overly priced for what's included. The customer service at the front desk was less than professional & were not accommodating. They advertised a fireplace in your room but don't tell you the wood needs to be purchased separately. Beautiful spa with pool but the hot tub was too cold to use. Lastly, don't except dinner service...It's all buffet which in...

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1Thank Lucy N
Reviewed 1 week ago via mobile

I recommend the Roman Towers... it's the best!!! Fireplace, sauna, pool, champagne tower jacuzzi, massage bed... a humongous 3 floor room with everything I mentioned!!! Go 4 times n become forever lovers

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Helpful?
1Thank Jeffrey O
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We LOVE the Roman Towers and we're thrilled you do too! All the in-suite amenities make it so amazing, especially the Champagne Tower! We hope to see you back soon!

Hegins
Reviewed 1 week ago

Cozy little place in the Poconos for a romantic getaway. They schedule famous comedians and musical artists for entertainment and they also have activities along with a pool and hot tub. The rooms have heart shaped hot tubs, champagne glass shaped hot tubs and some have pools right in the room. Check out the website for more details. The rooms...

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Helpful?
1Thank shannonwilliamw
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're happy to read you had a great stay at our resort and enjoyed the nightly entertainment, activities, suite, and staff. We hope we will see you back in the near future.

Reviewed 1 week ago via mobile

My boyfriend took me on a romantic trip to Pocono Palace... we was excited because of all the winter amenities it had to offer. Our first night we stayed at the Fairway... truly need updating , during dinner my boyfriend went to the front desk and change our room.. The next day we noticed there was no water and called...

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Helpful?
1Thank Jennifer B
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're equally disappointed with the water issue that occurred over the weekend. Unfortunately, this was an issue that could not be foreseen and we are working hard to address it immediately. We apologize for the inconveniences you dealt with during your stay- this is not typical of a guest experience at the resort.

Morristown, New Jersey
Reviewed 1 week ago

My boyfriend and I went for a 1 night stay in the Champagne tower suites. I thought the room was a really cool set up, private indoor heated heart shaped pool, indoor sauna (although ours didn't work) and a bathtub Jacuzzi champagne glass. I thought it was a fun experience, that is why I gave my overall rating 4 stars....

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Helpful?
Thank abbs018
RomanceManager, Manager at Pocono Palace Resort, responded to this review

Thank you for sharing your feedback with us. While we're sorry to read there were some obstacles to overcome during your stay, we are happy you enjoyed your overall experience at the resort. We want every stay to be perfect, of course, and want to address issues you experienced. We've shared your feedback with our Resort Manager and Maintenance Manager...

Key West, Florida
Reviewed 2 weeks ago via mobile

Beutiful hotel and wondrfl couples activities but the hotel bathrooms are old and dysfunctional at times and the painting insuite pools chipping off. Fals ceiling has ugly spots.but otherwise romantic

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Helpful?
1Thank mridzy
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're glad to read you found our resort to be beautiful and you enjoyed the couples activities. We'll share your feedback about the bathroom with the resort manager to ensure we have that addressed immediately and hope we will see you back in the future.

Brooklyn, New York
Reviewed 2 weeks ago via mobile

When we checked in and walked into our suite it was absolutely beautiful but then again looks can be deceiving we dropped our bags and we went and looked around the grounds to see what was offered to us after a so so dinner we went to the room turned on the water for the jacuzzi and the smell of...

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Helpful?
4Thank charles12621
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We're sorry to read you dealt with this and will share your feedback with the Resort Manager and Maintenance Manager. This is an unusual occurrence and we are committed to fixing the problems you described.

BLUE POINT
Reviewed 3 weeks ago via mobile

We stayed in beautiful roman tower suite. Was updated and clean. Dinner and breakfast was very good and ate lunch at cafe, which was also good and reasonably priced. Played pool, watched band and comedy club, hung out at bar and played couples games and enjoyed all of our rooms features! There is also a cute area with mini golf...

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Helpful?
2Thank DAWN D
RomanceManager, Manager at Pocono Palace Resort, responded to this review

We are thrilled to read you could experience a stay in the famous Roman Tower Suite! We're even happier to read you found your suite clean, food delicious, and you kept yourselves busy with our endless activities. We're proud to read our team members continue to show how much they truly care about our guests- we want you all to...

Long Island, New York
Reviewed 4 weeks ago via mobile

A weekend get away was a gift for Christmas. It was raining and 50 degrees therefore Could not partake in any outdoor activities . The food at the lakefront restaurant was delicious, and well portioned. Outdoor games can be updated, such as archery target, literally falling apart, the lighting in the closet was almost not existent and the dimming knobs...

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Helpful?
1Thank amanda v
RomanceManager, Manager at Pocono Palace Resort, responded to this review

Thank you for your feedback! We're sorry to read there were some minor inconveniences you dealt with but happy your overall experience was amazing! We introduced new dining menus recently and we agree- all those in-suite amenities can spoil a person. We'll work on fixing up some of those items you mentioned and make sure your next stay is even...

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Club Lodge Golf Suite (29)
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Club Lodge Lake Suite (26)
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Fairway Suite (22)
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Fantasy Apple Suite (52)
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Garden of Eden Apple Suite (51)
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Spa
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The couples-only Pocono Palace Resort is ideal for a romantic getaway. Our resort has an indoor/outdoor pool and a 32,000 sq ft sports facility. We're near shopping, horseback riding, and skiing. ... more   less 

Additional Information about Pocono Palace Resort

Address: Rt 209, Marshalls Creek, PA 18335
Region: United States > Pennsylvania > Pocono Mountains Region > Marshalls Creek
Price Range: €167 - €404 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pocono Palace Resort 3.5*
Number of rooms: 189
Reservation Options:
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Also Known As:
Pocono Palace Hotel Marshalls Creek
Caesars Pocono Palace Poconos
Poconos Palace
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Questions & Answers

Here's what travellers have asked, with answers from Pocono Palace Resort staff and other travellers.
46 questions
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Questions? Get answers from Pocono Palace Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Couples only”
 of 5 bubbles H4680OFkatieb, 21 Feb 2017 | Read review
“If you are going to spend the money at this resort, stay at the the champagne tower suites or the roman tower suites”
 of 5 bubbles abbs018, 10 Feb 2017 | Read review
“You can bring your own Duraflame logs to save money.”
 of 5 bubbles Z639QFmichaela, 16 Jan 2017 | Read review
“Try Cove Haven or Paradise. Not this one.”
  • FILTHY TANK, NON WORKING TOILET
 of 5 bubbles LLF718, 9 Jan 2017 | Read review
“We rated this hotel, regarding costs/expense, as "Mid-Range." This depends on the type of room you choose/book for your individual stay.”
 of 5 bubbles donnaaI7386MQ, 8 Jan 2017 | Read review
5 of 5