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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
The outside of the hotel was so nice I had a little higher expectations for the room itself. Unfortunately, the room was meh. It needed updating and a thorough deep clean. I also didn't care of the makeshift air flow system to get the AC...More
Bathroom was dirty, tub had someone else long black hair in the drain. The light and fan were falling off the ceiling and the fan was disgusting. The elevator was missing a light cover and had a wall that was missing some paneling. The grounds...More
Review collected in partnership with Extended Stay
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from 00esa, General Manager at Extended Stay America - Philadelphia - Malvern - Great ValleyResponded 2 weeks ago
It was disheartening to read that we did not live up to our usual standards. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, but we deeply regret we fell short in making...More
We used Priceline express deals and unfortunately landed in this hotel. I do not blame Priceline as we have used express deals with positive results in the past but this was not the case this time around. It was the pure price savings the lured...More
1 Thank TravelH0ckey
Response from 00esa, General Manager at Extended Stay America - Philadelphia - Malvern - Great ValleyResponded 3 weeks ago
We were sorry to read about your disappointment. Our goal is to provide our guests with a clean and comfortable room at affordable rates, and we truly regret falling short. Your feedback will be taken as a learning tool to ensure that we deliver the...More
We come here Everytime we're in town just to check in with the front desk worker Clayton. He's got a smile that goes for miles and the best personality. If anyone deserves a raise, it's that guy!....Also you guys need more voluptuous pillowsMore
Response from 00esa, General Manager at Extended Stay America - Philadelphia - Malvern - Great ValleyResponded 12 April 2017
Thank you for making Extended Stay America - Philadelphia - Malvern - Great Valley your home away from home. We love knowing that the attentive service provided by Clayton went a long way in making your stay so memorable. I will share your compliments. Thanks...More
I have reservations completed at a lower rate by 15% and the hotel did not honor those rates. I asked the reception, they mentioned the system did not allow the discounted prices for me, and I showed them my reservation price on my cellphone and...More
Thank Nicholas N
Response from Manager_11525, Manager at Extended Stay America - Philadelphia - Malvern - Great ValleyResponded 2 March 2017
Thank you for taking the time to write a review of your stay. I am so disappointed that my staff didn't go over how the discount works. Please accept my apology. In response to your feedback, I am meeting with the staff and retraining them....More
US$83 - US$138 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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