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General Sutter Inn

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146 Reviews from our TripAdvisor Community

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Showing 144: English reviews
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New Cumberland, Pennsylvania
Reviewed 6 days ago NEW

If you are looking for a cozy nook patio dining experience in Lititz then "The Sutter" is the place for you! Even though it is on the square in Lititz, it has that tucked away romantic retreat feel to it......beautifully landscaped with a real touch of refinement! You'll just love this upscale lovely setting! We typically dine on the patio...

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Helpful?
Thank Donna S
paul p, Manager at General Sutter Inn, responded to this review

Dear Donna S, Thank you for the absolutely stunning review that you have posted here on TripAdvisor! I would even go so far as to say that if we ever start a "Testimonials" section, I will definitely be using your review! You single handedly captured so very many of the amenities that make the General Sutter & Bulls Head such...

Rochester, New York
Reviewed 2 weeks ago

We reserved two rooms at the General Sutter Inn which were wonderful. Both rooms were on the third floor of the Inn which is considered the Penthouse. The rooms were spacious, clean, and the staff was absolutely wonderful. We had a late arrival, and they made sure everything was seamless and ready.

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Thank Mmr4647
paul p, Manager at General Sutter Inn, responded to this review

Dear Mmr4647, Thank you so much for taking the time to let us know how we're doing here on TripAdvisor! We're so happy to hear that you all enjoyed everything. You were all such gracious guests and thank you again for your understanding with the room switch. We really appreciated the understanding and were happy to rectify it. we're glad...

New Jersey
Reviewed 4 weeks ago

Staff was very nice. Place is very clean and it was busy. The bed was comfortable but a bit small. There was no air conditioning in our room and we roasted so we had to open a window but then again it was February. We did ask the staff about that earlier but that went no where. The murder mystery...

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Thank Anne C
paul p, Manager at General Sutter Inn, responded to this review

Dear AnneC, Thank you for sharing your thoughts with us here on TripAdvisor. I sincerely appreciate your honest, open thoughts on the entirety of your stay. I'm glad that at the end of everything you were overall please with everything that the Bulls Head Public House and General Sutter Inn had to offer, minus the Murder Mystery show. We are...

Gettysburg, Pennsylvania
Reviewed 4 weeks ago via mobile

We visited General Sutter for lunch while visiting the beautiful town of Lititz. We didn't have reservations, however, the Host was gracious enough to sit us at a very nice table. The open-faced pork BBQ sandwich was excellent. We thoroughly enjoyed our meal at the General Sutter.

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Thank Wayne2227
paul p, Manager at General Sutter Inn, responded to this review

Dear Wayne2227, Thank you for your lovely review. We take great pride in our better reviews and it always good to know that we can still impress! We love how much you appreciated everything, from your hostess, to the sandwich, up to the beauty of Lititz! We certainly welcome your return and hope to impress yet again! ~Warmly, Christian Estrella...

Middleburg, Pennsylvania
Reviewed 12 February 2017

My friend and i stayed in Lititz for the weekend. I had stayed in Lititz before, but had not visited Sutters. We ate in the Pub. Although i understood the whole British Pub style of service, when we finally grabbed a table, we had to sit with the previous customers dirty dishes on our table for quite sometime. We both...

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Thank breddig1963
paul p, Manager at General Sutter Inn, responded to this review

Dear breddig 1963, While I will openly apologize for our lackluster performance that was your flank steak, I do hope it did not hinder you weekend with us in Lititz. Furthermore, I would like to express our regrets for having to sit at a dirty table for however long. This type of experience is not one we typically provide our...

Colonia, New Jersey
Reviewed 1 January 2017

Our experience: We stayed on a Friday to Saturday. One night. We booked room 222, which was supposed to consist of a queen size bed. We arrived, checked in. The room was clean, very dated, definitely needs updating. My 2 issues: the bed was a full size, not queen, that i specifically PAID for. Second issue: no outlet in the...

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Thank MYRAandFELIX
paul p, Manager at General Sutter Inn, responded to this review

Dear MYRAandFELIX, Thank you for sharing your thoughts on TripAdvisor. We are always glad to hear feedback from our guests. While I am grateful to hear that you enjoyed dining with us, I am deeply sorry to hear that your experience with us as an Inn was less than perfect. I do apologize for the inconvenience of having to move...

Reviewed 28 December 2016

I went to general sutter with my family for my birthday. We had a reservation and were seated immediately. Upon being seated, however, it took about 20-25 minutes for a server to come over. Once he finally came over and took our drink orders, it took 40 minutes for us to get our drinks (no exaggeration). Once our drinks FINALLY...

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1Thank Lauren C
paul p, Manager at General Sutter Inn, responded to this review

Dear Lauren C, You have our deepest apologies. It's one thing to have a bad experience on any given night, but to have one while celebrating your birthday is a travesty. While excuses could be made on our end, I will not waste anymore of your time with any. Please know that we are very sorry for ruining not only...

Lititz, Pennsylvania
Reviewed 28 November 2016

Shout of to Jeff for the fabulous job that he and his staff did to make my daughter's baby shower a truly wonderful moment! The banquet room was beautiful and perfect for our guests. The food was nothing but exceptional and the staff was welcoming and attentive to our requests. I am a local, living in Lititz for over 25...

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Thank bsgs2016
paul p, Manager at General Sutter Inn, responded to this review

Dear bsgs2016, I apologize for the delay in a response to your stellar review of our banquet team. Jeff is an undeniable asset to our establishment and we continue to hear commendable things about his performance with his events. We are so glad you have chosen to share your thoughts on TripAdvisor with us and even more ecstatic at how...

Harrisburg, Pennsylvania
Reviewed 28 November 2016 via mobile

Every year my best friend and I meet in Lititz and celebrate our birthdays at the restauarant in the General Sutter Inn. Lititz is a lovely town speckled with boutique shops and Wilbur chocolate.. worth the road trip. General Sutter is a historical inn.. beautiful in the old fashioned grandeur kinda way. This lunch somehow lacked luster though. I ordered...

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2Thank moonmama55
paul p, Manager at General Sutter Inn, responded to this review

Dear moonmama55, I am so glad that you chose to join us for your co-birthday celebration! Firstly, thank you so much for sharing your thoughts on TripAdvisor. I have discussed your review with both culinary and service teams and hope that by your next visit, we will serve you the experience you should have received, especially on your birthday. I...

Reviewed 6 November 2016

Attended a wedding for approximately 100 people at the General Sutter this weekend. The back banquet facility was the perfect size for the event. The service was outstanding, attentive and well paced. I had filet mignon that was perfectly medium rare. A few I saw could have been a little more rare but that was likely do to resting and...

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Helpful?
Thank Matt J
paul p, Manager at General Sutter Inn, responded to this review

Dear Matt J, I must say that your evaluation of our facility seems reflective of some experience in the industry. Firstly, I do hope you remembered to enjoy yourself at the event, but I personally, am very impressed with your attention to details most would overlook during an event. You seem to display a realistic criticism, while simultaneously exhibiting a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Banquet Room
Official Description (provided by the hotel)
This comfortable inn is located across the street from the residence of California pioneer John Augustus Sutter, who fled here after losing everything in the Gold Rush. ... more   less 

Additional Information about General Sutter Inn

Address: 14 E Main St, Lititz, PA 17543-1900
Region: United States > Pennsylvania > Lancaster County > Lititz
Price Range: €46 - €70 (Based on Average Rates for a Standard Room)
Number of rooms: 17
Also Known As:
General Sutter Hotel Lititz
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Questions & Answers

Here's what travellers have asked, with answers from General Sutter Inn staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hotel does not have elevators.”
 of 5 bubbles Mmr4647, 7 Mar 2017 | Read review
“Stay on the second floor if possible...no elevators!”
 of 5 bubbles karlap107, 15 Sep 2016 | Read review
“If you want privacy and want to be a rock star its 3rd floor! old world charm of a true inn , go for the 2nd floor!”
 of 5 bubbles sandralynnec, 25 Aug 2016 | Read review
“Second floor on alley side near kitchen exhaust fan can be noisy.”
 of 5 bubbles av8r4u, 6 Mar 2016 | Read review
“Had room 210 - Bigger room with sitting area, very nice.”
 of 5 bubbles PathfinderUSA, 21 Dec 2015 | Read review
5 of 5