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The Hotel Lancaster

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Room & Suite (47)
Dining (1)
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Overview
26 E Chestnut St North Queen & Chestnut Streets, Lancaster, PA 17602-2702 See on map
AMENITIES
Free Wifi
Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Fitness centre
Concierge
2.5 Star accommodation
Rooms
30 Sep1 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (390)
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Show reviews that mention
All reviewsyogurtcontinental breakfastcentral marketwithin walking distancetwo blocksconvention centerart galleriesparking garage isheart of downtownan older hotelconvenient locationhard boiled eggsroom was clean and comfortableenjoyed my staygreat place to staybooked this hotelexcellent stay
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1 - 5 of 368 reviews
Reviewed 2 weeks ago via mobile

Like previous reviews, my family stayed over Labor Day weekend. The construction was unfortunate and inconvenient, but we chose to overlook that. What was NOT okay was the wedding party that was intoxicated, loud, and very rude on our floor. We specifically requested a room...More

Thank carfagno9
Response from Rhico M, General Manager at The Hotel LancasterResponded 1 week ago

Thank you for sharing. We apologize on behalf of the wedding party for disrupting your time here at the Hotel Lancaster. It is unfortunate that you had to experience this. We hope that you can reach out to one of the managers personally to make...More

Reviewed 2 weeks ago

We stayed in this hotel over labor day and was very disappointed in the dimly lit hallways, only one (of 3) elevators working, stained carpets in our room, smelled bad, was charged for parking when that was never disclosed, poor breakfast. Would not recommend for...More

Thank Kirsten S
Response from Rhico M, General Manager at The Hotel LancasterResponded 1 week ago

We are working diligently on creating a better experience for our valued guest. We hope you return after the project is done as we can guarantee that it would be a totally different experience!

Reviewed 2 weeks ago via mobile

Upon arrival we noticed the massive construction project entering front door. Stepping inside lobby, there is an overwhelming musty smell. One elevator was out of service. No parking instructions, and we parked in garage across the street. After inquiring, we were told they have a...More

Thank BaliHai70
Response from Rhico M, General Manager at The Hotel LancasterResponded 2 weeks ago

Thank you for sharing. You have some valid perspectives, I assure you that these will be looked into. Our property is currently going through an overhaul. We hope you reconsider your opinions and visit us again when we finish our project.

Reviewed 2 weeks ago via mobile

We stayed at the hotel for 3 nights over Labor Day weekend and the hotel was recommended to us. The hotel is under construction, which is not advertised on its website and we learned upon arrival. The parking is located in an adjacent public parking...More

Thank darren_jaffe
Response from Rhico M, General Manager at The Hotel LancasterResponded 2 weeks ago

Thank you for sharing your experience. Your concerns will be thoroughly investigated. We hope to see you again in the future!

Reviewed 2 weeks ago via mobile

Wanted to try something different and stay downtown. Mistake. This hotel was not up to standards. Dirty carpeting. Music blasting outside until 5AM. Police sirens. Only one elevator working. Motel style continental breakfast. Definitely not worth the rate. The only thing that gave it two...More

1  Thank David M
Response from Rhico M, General Manager at The Hotel LancasterResponded 2 weeks ago

We do pride ourselves in our excellent customer service, from our Front Desk to our dedicated Sales Managers. Our Hotel is going though a major project with goals to exceed expectations. Hopefully you can give us another try when we flip our flag!

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About
Description
Discover Downtown Lancaster and stay with us, The Hotel Lancaster! We're the perfect location for your business, leisure and romantic trip to Lancaster. Enjoy free WIFI, a free "Lancaster" continental ...More breakfast and our crisp designed and spacious rooms. Relax in our bright lobby and enjoy the very best of our historic Lancaster neighborhood, featuring dozens of restaurants, museums and cultural sites! Plus, The Hotel Lancaster is the closest independent hotel to the Lancaster Convention Center, and footsteps to the Fulton Theater, Central Market and many nearby corporate Headquarters. Spooky Nook, Sight & Sound, Amish attractions and outlet shopping are minutes away from The Hotel Lancaster! Come be our guest. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Air Conditioning
Business Centre with Internet Access
Concierge
Conference Facilities
Meeting Rooms
Non-Smoking Hotel
Wheelchair Access
Pool
Beachfront
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Room types
Non-Smoking Rooms
Hotel class
Room types
Non-Smoking Rooms
Number of rooms
134
Price range
US$116 - US$226 (Based on Average Rates for a Standard Room)
Location
United States > Pennsylvania > Lancaster County > Lancaster
Photos
Traveller (42)
Room & Suite (47)
Dining (1)
Business Centre & Event Rooms (3)
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Questions & Answers
Ask a question
chrisreid50
5 January 2017|
AnswerShow all 3 answers
Response from Rhico M | Property representative |
The Hotel Lancaster is just two blocks from the Convention Center. We are a pet-friendly hotel. The pet fee is $25.00 per night.
0
Votes
chrisreid50
5 January 2017|
AnswerShow all 4 answers
Response from Rhico M | Property representative |
The Hotel Lancaster is just two blocks from the Convention Center.
0
Votes
321Diane123
5 July 2016|
AnswerShow all 5 answers
Response from chan3889 | Reviewed this property |
No, they don't have any!
1
Vote
Room Tips
"had a room on the 9th floor......had to wait a long time for elevator......."
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"Ask for a room away from the ice machine."
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"We stayed on the 9th floor"
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"Definitely go for a higher floor."
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