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Comfort Inn Lancaster - Rockvale Outlets

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415 Reviews from our TripAdvisor Community

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Showing 408: English reviews
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Hammonton, New Jersey
Reviewed 3 days ago NEW

We had no a pleasant stay here. The place was clean and the people were warm and friendly. We had an issue with our towels and the front desk took care of it with out and problems. The only compliant would be the dining area for breakfast was a bit too small and crowded. Other then that it was perfect.

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Helpful?
Thank thebrinings
Pepperell, Massachusetts
HOTEL’S FAVOURITE REVIEW
Reviewed 5 weeks ago via mobile

The staff especially Alecia were so friendly and helpful. We stayed two nights and will return again. Hotel is clean. Staff are friendly and they greet you and help guide you to local restaurants. I cannot say enough about the cleanliness, the comfort and location of this hotel. It is close to all great restaurants and or fast food if...

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Helpful?
1Thank Sherry M
About Hotel's Favourite Review
TroyBrensinger, General Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this review

Thanks for your "Amazing" detailed review of your recent experience. We appreciate your feedback, and we're glad that you enjoyed your stay with us. We look forward to seeing you again!

Washington DC, District of Columbia
Reviewed 1 week ago

My sister-in-law and I meet here twice a year for a shopping and visiting trip. This hotel has been great for us and it was always our first choice. We've stayed here at least 25+ times in the past 15 years. The hotel is always clean, the employees are very nice, friendly and accommodating -- if an early check in...

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Helpful?
Thank CennaLee
Philadelphia, Pennsylvania
Reviewed 1 week ago via mobile

My family and I stay at the Rockvale Comfort Inn each time we visit Lancaster. The front desk is always friendly and accommodating. The beds and pillows are so soft, you never want to get out the bed. The bathroom was fully supplied and clean. The room would have been perfect if it wasn"t for the 4 silver fish bugs...

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Helpful?
Thank kimddavis1
Reviewed 2 weeks ago

This hotel is in a fantastic location right in the middle of the Rockvale Outlets and right down the road from Tanager Outlets. It is right across the street from the American Music Theater. The staff was super friendly; however, the bed was not comfortable at all! The breakfast was ok (it was buffet with cereal, eggs, bacon, waffles, juice...

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Thank Beachbum2003
Reviewed 2 weeks ago

Stayed here on business for a week in March. The rooms are clean, the beds were great! Proximity to downtown is also an easy ride. Glad we up and left early each morning as they were replacing carpet above us and began at 8am or earlier each morning. There is a small closet , one luggage rack and two tiny...

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Thank Gretchen A
Chambersburg, Pennsylvania
Reviewed 2 weeks ago via mobile

I have never been treated like crap before at any hotel me and my wife are at this hotel right now and we just had breakfast at the hotel and the worer Diane was taking care of this area when we first came in I asked her a question and she acted like she did not hear me .so after...

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1Thank Big D
Chambersburg, Pennsylvania
Reviewed 2 weeks ago via mobile

Rooms are clean. Tv is small. Allot of variety of breakfast foods but breakfast staff worker was very very rude and because of that we will never stay here again. Informed management and the didnt care to address our concerns.

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1Thank lori d
TroyBrensinger, General Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this review

We truly appreciate your thoughtful take on our hotel. I assure you that we are 100% committed to our guests overall satisfaction and while it appears that we hit the mark in many areas, we will certainly address the shortcoming you noted in the breakfast area.

Broomall, Pennsylvania
Reviewed 2 weeks ago

My husband and I stayed here to attend a show at the American Music Theater. Had never been before, just reserved on-line due to closeness of Theater. Hotel is nicely decorated and exceptionally clean. Rooms are large and immaculate. But the best thing I can say about this Comfort Inn, is that the employees appear to WANT to be working...

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Helpful?
Thank mcbook11
TroyBrensinger, General Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this review

Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service exceeded your expectations. We look forward to welcoming you back in the near future.

New York City, New York
Reviewed 19 March 2017

I spent 3 nights at the hotel. All the staff members I interacted with were friendly & professional. The room was a good size, clean and the bed very comfortable. There's plenty of parking available. The location was perfect for the places I wanted to visit, with lots of choices close by for places to eat. It was nice to...

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1Thank julianne199
TroyBrensinger, General Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this review

We are so happy to hear of your wonderful experience while staying with us and hope you return soon so you may have more time to enjoy our location and many amenities!

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
  • Multilingual Staff
Official Description (provided by the hotel)
We are the closet Comfort Inn to the Greenfield Corp. We are the only hotel in the county where you can score amazing bargains and treat your taste buds without ever starting the car. The hotel is situated amidst one of the largest shopping outlets in the country. Take a walk, or ride the complimentary shuttle through Rockvale Outlets 90 factory direct stores and six restaurants. Tanger Outlets is just one mile away and Kitchen Kettle s country shops, quaint antique stores and numerous farmers markets are nearby. To get a real taste of Lancaster County, save room to sample the legendary PA Dutch cuisine. Whoopee pies, chicken pot pie, chow chow and shoofly pies are only the beginning. Holiday Inn Express Lancaster is surrounded by all of the best PA Dutch restaurants including Good N Plenty, Hershey Farm, Miller s Smorgasbord, Plain & Fancy Farms and Bird In Hand Restaurant. The hotel is just minutes away from a wide array of attractions including Sight & Sound Theatres, American Music Theatre featuring top named acts, Strasburg Railroad and Dutch Wonderland Amusement Park. Hershey Park and Chocolate World, Kreider s Farm and the Pennsylvania Renaissance Faire weekends Aug. through Oct. are a 30 minute drive. We offer a convenient location, comfortable accommodations and just the right mix of services, all at very affordable rates. ... more   less 

Additional Information about Comfort Inn Lancaster - Rockvale Outlets

Address: 24 S Willowdale Dr, Lancaster, PA 17602-1470 (Formerly Holiday Inn Express Lancaster - Rockvale Outlets)
Region: United States > Pennsylvania > Lancaster County > Lancaster
Price Range: €86 - €170 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Lancaster - Rockvale Outlets 2.5*
Number of rooms: 111
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Also Known As:
Holiday Inn Express Lancaster-Rockvale Outlets Hotel Lancaster
Holiday Inn Lancaster
Lancaster Holiday Inn
Hotel Style:
#13 Family Hotel in Lancaster
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn Lancaster - Rockvale Outlets staff and other travellers.
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Newport, Rhode Island
5 months ago
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8 months ago
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Questions? Get answers from Comfort Inn Lancaster - Rockvale Outlets staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“for summer travel, poolside rooms would be a plus so that guests can be at the pool in seconds.”
CennaLee, 17 Apr 2017 | Read review
“My husband uses a cane, so we always request room #214, near the elevator.”
mcbook11, 7 Apr 2017 | Read review
“It's likely all rooms are just fine. We stayed on the first floor.”
552lawrencel, 12 Feb 2017 | Read review
“Bring a watch to know what time it is when eating breakfast!”
F9942SUdeniser, 5 Nov 2016 | Read review
“Don't stay here”
452dong, 25 Oct 2016 | Read review
5 of 5