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Comfort Inn Lancaster - Rockvale Outlets

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Comfort Inn Lancaster - Rockvale Outlets
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397 Reviews from our TripAdvisor Community

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Showing 390: English reviews
Paris
Reviewed 1 week ago via mobile

I had chosen this hotel because of its proximity to the American Music Theatre. And it was perfectly located in this regard - only a 5 minutes walk away. There were several nice chain restaurants in walking distance as well. When I arrived to the hotel in the evening, they gave me room 214. There was a terrible musty smell!...

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Helpful?
Thank tinch1968
TroyBrensinger, General Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this review

We truly appreciate your thoughtful take on the Comfort Inn, Rockvale. We are committed to consistently excellent service and throughout. While it appears that we hit the mark in many areas, we will certainly address the shortcoming you noted in your first room.

La Porte, Texas
Reviewed 3 weeks ago via mobile

Great computer and great entry. Staff was only one person for a busy night. A plus was there were people from everywhere, to include a German couple who comes every year. Good conversation, but short on staff. Major Dan will pass unless they staff better.

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Thank 173rdtheherdfoun2016
TroyBrensinger, General Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this review

Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that you will not be returning . If there is anything I can do to help you please contact me anytime.

Reviewed 3 weeks ago via mobile

Everything was great outstanding room and a great breakfast The beds were very comfortable the service was superb The breakfast had scrambled eggs sausage etc they want me to say more but I don't have any more to say

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Helpful?
Thank Edward S
TroyBrensinger, General Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this review

Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope you’ll visit us again in the future!

Colonie, New York
Reviewed 4 weeks ago

I stay here roughly 1x a year going outlet shopping with a friend. Was so impressed with how comfortable the room was I had to write a review. Whatever brand of mattress they use, I want to get for my house-super comfy (and high up!) along with all the other bedding. Very clean. Staff friendly and a decent free breakfast...

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Helpful?
Thank Jennifer M
TroyBrensinger, General Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this review

We are so happy to hear of your wonderful experience while staying with us and hope you return soon so you may have more time to enjoy our location and many amenities!

Reviewed 4 weeks ago via mobile

Perfectly fine hotel. We stayed and had no complaints. Nice breakfast in the morning. My only suggestion would be actual curtains for the window - all there was was a shade and the light comes through it.

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Thank Emilyksw
TroyBrensinger, General Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this review

Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

Reviewed 4 weeks ago

My husband and I traveled to Lancaster to go to the Sight and Sound Theatre on Nov. 4th. It is a short distance from the theatre and very easy to locate. The room was clean and the bed (king size) was very comfortable. The bath tub should have a grab bar in the tub for safety as the tub can...

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Helpful?
Thank Denise R
TroyBrensinger, General Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this review

Thanks for your detailed review of your recent experience at the Comfort Inn, Rockvale. We appreciate your feedback, and we're glad that you enjoyed your stay with us. We hope to have the opportunity to serve you again soon.

Alexandria Bay, New York
Reviewed 4 weeks ago

Kaila greeted us upon check in and was the perfect person to have on the front desk. The housekeeping was excellent, and the breakfast worker did an outstanding job with quality and service. Highly recommend this Comfort Inn. Dean/Lou Ann Honeywell

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Thank hwell1
TroyBrensinger, General Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this review

Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service exceeded your expectations. We look forward to welcoming you back in the near future.

Reviewed 25 October 2016

We visit this area at least three times a year and have always stayed at this location. Prior to this year this location was a Holiday Inn Express. Since changing to Comfort it is going downhill. The front desk is less than helpful. The heat/ac unit in our room was stuck and would not change. They told us there was...

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Thank Don G
TroyBrensinger, General Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this review

Thank you for your candid feedback. I am sorry to hear that you weren't satisfied with your stay. Please email us with a phone number or email address so I can discuss your issues personally.

Reviewed 24 October 2016 via mobile

Stayed at this hotel for a wedding nearby. Didn't realize how very close it sat on the property of the Rockvale outlets and many restaurant choices. Hotel rooms were very spacious, clean, nice beds and refrigerator and microwave available. Would definitely recommend it!

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Thank Lisa R
TroyBrensinger, General Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this review

It brings me a lot of pride and joy to hear that you're an avid fan of our hotel. We appreciate your business, your loyalty and your trust. Don't hesitate to call us if there's anything we can help you with for your next trip.

California
Reviewed 24 October 2016

This hotel provided the best deal at a good location. Free parking and a good hearty breakfast. The location is near many chain retail stores and restaurants (like Olive Garden), so you are not getting an Amish-experience in this area. But at least you are able to eat after your Amish tour since the restaurants in the area open late,...

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Helpful?
Thank 4PMK
TroyBrensinger, General Manager at Comfort Inn Lancaster - Rockvale Outlets, responded to this review

Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. We hope to see you again in the future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
  • Multilingual Staff
Official Description (provided by the hotel)
We are the closet Comfort Inn to the Greenfield Corp. We are the only hotel in the county where you can score amazing bargains and treat your taste buds without ever starting the car. The hotel is situated amidst one of the largest shopping outlets in the country. Take a walk, or ride the complimentary shuttle through Rockvale Outlets 90 factory direct stores and six restaurants. Tanger Outlets is just one mile away and Kitchen Kettle s country shops, quaint antique stores and numerous farmers markets are nearby. To get a real taste of Lancaster County, save room to sample the legendary PA Dutch cuisine. Whoopee pies, chicken pot pie, chow chow and shoofly pies are only the beginning. Holiday Inn Express Lancaster is surrounded by all of the best PA Dutch restaurants including Good N Plenty, Hershey Farm, Miller s Smorgasbord, Plain & Fancy Farms and Bird In Hand Restaurant. The hotel is just minutes away from a wide array of attractions including Sight & Sound Theatres, American Music Theatre featuring top named acts, Strasburg Railroad and Dutch Wonderland Amusement Park. Hershey Park and Chocolate World, Kreider s Farm and the Pennsylvania Renaissance Faire weekends Aug. through Oct. are a 30 minute drive. We offer a convenient location, comfortable accommodations and just the right mix of services, all at very affordable rates. ... more   less 

Additional Information about Comfort Inn Lancaster - Rockvale Outlets

Address: 24 S Willowdale Dr, Lancaster, PA 17602-1470 (Formerly Holiday Inn Express Lancaster - Rockvale Outlets)
Region: United States > Pennsylvania > Lancaster County > Lancaster
Price Range: €81 - €165 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Lancaster - Rockvale Outlets 2.5*
Number of rooms: 111
Reservation Options:
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Also Known As:
Holiday Inn Express Lancaster-Rockvale Outlets Hotel Lancaster
Holiday Inn Lancaster
Lancaster Holiday Inn
Hotel Style:
#13 Family Hotel in Lancaster
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn Lancaster - Rockvale Outlets staff and other travellers.
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Newport, Rhode Island
1 month ago
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3 months ago
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Questions? Get answers from Comfort Inn Lancaster - Rockvale Outlets staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring a watch to know what time it is when eating breakfast!”
 of 5 bubbles F9942SUdeniser, 5 Nov 2016 | Read review
“Don't stay here”
 of 5 bubbles 452dong, 25 Oct 2016 | Read review
“Upper floors are always quieter.”
 of 5 bubbles Maggie977, 16 Sep 2016 | Read review
“easy accessibility”
 of 5 bubbles andysA2800JH, 4 Sep 2016 | Read review
“Definitely check for deals when booking thru Trip Advisor.”
 of 5 bubbles jaetomso, 29 Aug 2016 | Read review
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