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DoubleTree Resort by Hilton Hotel Lancaster

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DoubleTree Resort by Hilton Hotel Lancaster
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1,511 Reviews from our TripAdvisor Community

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Pennsylvania
Reviewed 2 days ago NEW

I recently chaired a complicated conference here with more moving parts - including A/V equipment and a wine-and-cheese party - than a Grandfather's clock and all went well. The hotel staff accommodated multiple changes at the last minute with patience, good cheer and tact. The rooms were plush, the service outstanding and the amenities were great. The only fly in...

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Helpful?
Thank TomInPenn
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

TomInPenn, Thank you for sharing your conference experience, and for giving us the opportunity to host your great event. We are happy to hear that everything went well, and appreciate that you took time to provide our management staff with feedback that we can learn from and make improvements based upon! We look forward to seeing you and working with...

HOTEL’S FAVOURITE REVIEW
Reviewed 6 January 2017 via mobile

This is my 3rd time coming to this Double Tree and each time its a marvelous experience! Great staff! Great food! Great conference rooms! Great overall experience! Everything that we had planned eith the planning committee was set and ready for us upon our arrival. The rooms were nice, clean and comfortable! I will be back!

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Thank Uslowublow
About Hotel's Favourite Review
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Uslowublow, Thank you for sharing your wonderful experience, ad fro choosing to stay with us for your conference. I am happy to hear that everything went well, and that you enjoyed your stay! We look forward to seeing you the next time you are in the Lancaster area! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

Thompsontown, Pennsylvania
Reviewed 2 days ago NEW

I attended a conference held at the Doubletree and they did a wonderful job from the moment we arrived on campus to the moment we left. The service was friendly and available, the wait staff did a great job at being personal but not interfering, the room was clean and ready early. The meeting rooms needed more chairs which they...

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Helpful?
Thank Jckcamp
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Jckcamp, Thank you for sharing your excellent experience, and for choosing to stay with us. We are happy that you had a great experience during your conference, and that you enjoyed your palm court facing room! We hope you will return and visit with us again soon! Emily Drennen ::Edrennen@willowval.com :: Guest Relations

Hopewell, New Jersey
Reviewed 3 days ago NEW

The hotel was great. It was very clean and the staff was very friendly. They have a restaurant on site, which was convenient because we got snowed in on the first day of our stay. The food was excellent and the service was superb. The pool and waterpark area is great for the kids. If you are staying in the...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank kimberlynb2017
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

kimberlynb2017, Thank you for sharing your experience, and for choosing to stay with us. We are happy that you enjoyed everything our property had to offer including the restaurant and water playground! We hope you will return and visit with us again soon! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

West Berlin
Reviewed 3 days ago NEW

- I have stayed in at least 6 or 7 other hotels including other hiltons in this area and i can confidently say this hotel is the best in the area for a family getaway. If you have children under 17 with you you will not find a better hotel in lancaster. There maybe some that are newer or a...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank jasonwX6231ZR
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

jasonwX6231ZR, Thank you for sharing your great experience, and for choosing to stay with us! We are excited to be in the planning process of a renovation, which will bring new life to the property and bring the rooms up to date! We are happy that you enjoyed your stay, and that your 5 year old had a great time...

Horseheads, United States
Reviewed 3 days ago NEW

Our family had a great stay at this Doubletree! Room was clean. Amenities were great. Fitness Center was clean and safe. Pool was a lot of fun. Our three kids were not ready to leave. We will definitely be back sometime soon.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 879randallt
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

879randallt, Thank you for sharing your great experience and for choosing to stay with us. We are happy that you enjoyed your stay, and that your family had fun in our indoor water playground. We look forward to seeing you and your family the next time you are in the Lancaster area! Emily Drennen :: edrennen@willowval.com :: Guest Relations

Reviewed 3 days ago NEWvia mobile

Hilton does a great job at this Lancaster hotel! Myself, my wife, and my five-year-old son stayed here a few months ago. The hotel is very clean and kept up to par. From the time that we entered the hotel and then our room we were surprised at how clean and up-to-date everything was kept. We got unpacked and decided...

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Helpful?
Thank Jason D
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Jason D, Thank you for sharing your great experience, and for choosing to stay with us. We are happy that your family had a great stay, and especially loved the indoor pool and water playground! We hope you will return and visit with us again soon! Emily Drennen :: Edrennen@willowval.com :: Guest Relations

Philadelphia, Pennsylvania
Reviewed 4 days ago NEW

The hotel was nice amd people friendly however the pool needs some expert help before someone has a serious problem way to much chlorine that the kids eyes were burning and sore for a few days and it ruined my da7ghters bathing suit coloring

Review collected in partnership with DoubleTree by Hilton
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1Thank V6504ZCdaves
DoubleTreeLancaster, General Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

Thank you for taking the time to share your experience with us. We are so sorry to hear that you had a bad experience in the pool and that your children had a reaction to the water. I apologize for this less than satisfactory experience and invite you to call me directly if you would like to discuss further, and...

State College, Pennsylvania
Reviewed 4 days ago NEW

Stayed a couple extra days here during a snow storm. The staff was wonderful. Very attentive and responsive to any needs. The staff at the restaurant was great despite putting in long hours. Fitness center had decent updated equipment. Glad I had a room that faced outside. I could see if there was an event in the inner courtyard that...

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Helpful?
Thank johnnyh78
DoubleTreeLancaster, Guest Relations Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

johnnyh78, Thank you for sharing your experience, and for choosing to stay with us during the snow storm! We are happy that we were able to give you a great experience, and hope you will return and visit with us again soon! Emily Drennen :: edrennen@willowval.com :: Guest Relations

New York
Reviewed 4 days ago NEW

I have written several reviews about this hotel over the last few years and it is usually our top pick in the Lancaster area, a favorite short trip from NYC for my family. Last month I visited the hotel for one night with a friend of mine and our combined 3 children during the school break. I felt confident in...

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Helpful?
1Thank vtsi04
DoubleTreeLancaster, General Manager at DoubleTree Resort by Hilton Hotel Lancaster, responded to this review

vtsi04, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay with the sofa bed and your check out experience. We are excited to be in the planning process of a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Cafe 24 Hundred
Cafe 24 Hundred
Cuisines: American, Healthy
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Concierge
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Whether business or pleasure brings you to the heart of Pennsylvania Dutch Country, our friendly service and host of on-site amenities promise a productive yet relaxing stay. The DoubleTree Resort by Hilton is proud to offer a host of amenities including a golf course, indoor and outdoor pools, indoor water playground, two restaurants, state-of-the-art fitness center and much more. From the warm DoubleTree chocolate chip and walnut cookie that greets you at check-in, to the moment we say good-bye, the welcome never ends at Lancaster County's premier hotel, conference center and family resort. ... more   less 

Additional Information about DoubleTree Resort by Hilton Hotel Lancaster

Address: 2400 Willow Street Pike, Lancaster, PA 17602-4849 (Formerly Willow Valley Inn & Suites)
Region: United States > Pennsylvania > Lancaster County > Lancaster
Price Range: €126 - €215 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Resort by Hilton Hotel Lancaster 3.5*
Number of rooms: 185
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct and Jetsetter so you can book your DoubleTree Resort by Hilton Hotel Lancaster reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Resort By Hilton, Lancaster Hotel Lancaster
Hotel Style:
#2 Business Hotel in Lancaster
#6 Family Hotel in Lancaster
#14 Romantic Hotel in Lancaster
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree Resort by Hilton Hotel Lancaster staff and other travellers.
16 questions
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McMurray, Pennsylvania
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Questions? Get answers from DoubleTree Resort by Hilton Hotel Lancaster staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms overlooking the Palm Court restaurant as you have no outside view!”
 of 5 bubbles TomInPenn, 22 Mar 2017 | Read review
“The inside rooms do not have an outdoor view, but you can overlook the courtyard which has palm trees and lots of vegetation.”
 of 5 bubbles Jckcamp, 22 Mar 2017 | Read review
“Get a room on the 5th floor. I think it's reserved for Hilton Honors members.”
 of 5 bubbles johnnyh78, 20 Mar 2017 | Read review
“Don't get a whirlpool tub, get a room with on the outside for a quieter stay.”
 of 5 bubbles Jessica397, 15 Mar 2017 | Read review
“We were on the fourth floor this time, however, we have been on them all.”
 of 5 bubbles MIAIAD1978, 9 Mar 2017 | Read review
5 of 5