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Ayanna and Jamal were so nice to us and made us feel very welcome! They recently renovated the building so it's pretty nicely done. I always like staying at Hampton Inc's because they are warm, simple, and provide great service and guarantees. Breakfast is standard.
Response from JeromeM1979, Manager at Hampton Inn Philadelphia King of PrussiaResponded 27 July 2017
thank you for coming to visit hope you visit us again
Poorly managed and not particularly clean. I was here for 10 days and my room was "sort of"cleaned once! Had to empty my own trash! Complained to front desk and corporate daily, was told manager would contact me for resolution, I'm still waiting! Trash bags,...More
Took almost 20 minutes to check in as a snafu developed with person in front. Room was good but failed to get room service the next day. Took awhile even to get fresh towels and toilet paper thru the front desk. Internet WIFI had to...More
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1 Thank Gargli
Response from JeromeM1979, Manager at Hampton Inn Philadelphia King of PrussiaResponded 21 July 2017
I do apologize for the inconveniences that you had during your stay. I like all of my guest to be treated like royalty. I have addressed all the issues that you spoke about.
If i can help make it right for you, for...More
The staff did the best they could under the burden of poor management. It was tough for them to deal the lack of training and supervision that led to the broken ice machine, no towels in the room, no toilet paper in the room, no...More
Spent the weekend here with my daughter for a lacrosse tournament. I am a Hilton Honors member and know the basic standards for different levels of Hilton hotels. This Hampton Inn is sub standard in every way-grounds, rooms, and service.
Stay started with a slow...More
1 Thank Jason D
Response from JeromeM1979, Manager at Hampton Inn Philadelphia King of PrussiaResponded 9 July 2017
I do apologize for any inconvenience that you may have had during your stay, This is not the kind of things I like to hear about about the property or staff. If I can do anything to make this better for you please...More