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Mercure Sydney International Airport

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Mercure Sydney International Airport
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1,966 Reviews from our TripAdvisor Community

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Showing 1,878: English reviews
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Palmerston North, New Zealand
Reviewed 1 week ago

The hotel is a few minutes drive from the airport and there is the opportunity to take a hotel-branded van to and from the airport ($7 per way charged back to the hotel). I would give the hotel 5/5 for the welcome to the hotel, the room and the breakfast but have lowered the mark to 4/5 to reflect the...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Aardkiwi
MSIA-General_Manager, General Manager at Mercure Sydney International Airport, responded to this review

Dear Guest, Many thanks for your feedback. We are pleased to hear you were able to have a comfortable and relaxing stay and that the hotel met your expectations. We sincerely apologise that the Shuttle Bus Service did not meet your expectations. We would like to inform you that the shuttle bus service is provided by an outsourced company, thus...

Sydney, Australia
Reviewed 1 week ago

Arrived at the Mercure today , flying to Thailand tomorrow..Travelling with my mother of 78 years. She stays here at least 3 times a year and my uncle made the booking and he stays here up to 10 times a year.I myself have stayed twice in the last 6 months.Our experience here was less than satisfactory.We are staying gold club...

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Helpful?
Thank Kerrileeg
MSIA-General_Manager, General Manager at Mercure Sydney International Airport, responded to this review

Dear Guest, Many thanks for your feedback. We are sorry to hear that you stay with us was less than satisfactory. We do need more clarification on your experience, thus we would like you to contact us directly to discuss the details. In the meantime, we will continue to investigate your feedback. We look forward to hearing from you. Kind...

Mona Vale, Australia
Reviewed 2 weeks ago via mobile

I was initially impressed with this place. It wasn't opulent but it served its purpose. Affordable, close to the airport and pretty decent rooms. Restaurant wasn't bad, However completely over priced for the location and standard of food served (we got the Accor Plus discount so that was fine, but I would have been upset paying $43 for the steak...

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Helpful?
Thank Alex C
MSIA-General_Manager, General Manager at Mercure Sydney International Airport, responded to this review

Dear Alex, Thank you for your feedback. It is regrettable that your stay with us was less than satisfactory. I believe that our front office manager contacted you directly to address the concerns and have remediated the matter to your satisfaction. Once again, we do apologise for the matter surrounding your stay and we hope to welcome you back to...

Singapore, Singapore
Reviewed 2 weeks ago

This is just such an easy hotel to stay in. They send reminders and online check in options that make life easy. I upgraded to queen room and had so much space. Would have liked a more modern and slightly bigger bathroom but it was more than adequate. The foyer area is nicely do e for a hotel of its...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank ongrena
MSIA-General_Manager, General Manager at Mercure Sydney International Airport, responded to this review

Dear Guest, Thank you for taking the time to provide this valuable feedback after your stay with us, we really do appreciate it. We are pleased to hear you had such a comfortable and enjoyable stay and that our staff were able to showcase the outstanding level of service we strive to achieve at all times. We are glad to...

Santiago, Chile
Reviewed 2 weeks ago

This airport hotel features the typical facilities you expect any location in the world. Don't ask for style or luxury. If you're stocked in an airport, the only things that matter are clean bed, average breakfast and WiFi. Additional to this, Mercure Sydney gets the australian warm ambience. We were for a meeting and as an airport hotel, this is...

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Helpful?
Thank FJOJ
MSIA-General_Manager, General Manager at Mercure Sydney International Airport, responded to this review

Dear Guest, Thank you for providing this feedback. I am pleased to know that we are able to provide you with the basics for your airport stay. We are a long established hotel in the airport precinct, however we also provide conference facility for our corporate guests. You are correct that we are closed to the airport and that we...

Bathurst, Australia
Reviewed 2 weeks ago

I stayed in this hotel mid week - arriving earlier than expected due to bad weather, my room was already available. I had stayed in this hotel many years ago - i was impressed by the staff, cleanliness and rooms. .I also had requested a higher room facing airport view - which was accomodated with ease. As mentioned - Weather...

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Helpful?
Thank davidkc
MSIA-General_Manager, General Manager at Mercure Sydney International Airport, responded to this review

Dear Guest, Thank you for taking the time to provide this valuable feedback after your stay with us, we really do appreciate it. We are so pleased to hear you had such an enjoyable stay and that our recently renovated facilities were able to meet all your needs. We are also pleased to hear that our friendly reception/Food & beverage...

Sydney, Australia
Reviewed 2 weeks ago

I have stayed here a few times in the last few months and have always had a great experience and found the room very comfortable. Parking is always easy and is very close to the airport. Staff are friendly and very helpful. The hotel is not noisy and is a great place to start a business or pleasure trip from.

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Helpful?
Thank och242
MSIA-General_Manager, General Manager at Mercure Sydney International Airport, responded to this review

Dear Guest, Many thanks for your feedback, we really appreciate it. We are so pleased to hear you had such a comfortable and enjoyable stay and that our staff were able to showcase the outstanding level of service we strive to achieve at all time. We are also pleased to advise that this year our Restaurant will undergo a complete...

Bangkok, Thailand
Reviewed 2 weeks ago

First let's address hotel information: (1) "closest railway station Wolli Creek 10 mins walk". Maybe so, but it's not exactly a straightforward walk and after crossing a busy road, you then have to walk through a park with very, very little lighting. So not really recommended especially for females. (2) You have to really dig around to find out that...

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Helpful?
Thank steveamcb
MSIA-General_Manager, General Manager at Mercure Sydney International Airport, responded to this review

Dear Guest, Thank you very much for the feedback, it is greatly appreciated. To answer your points regarding the train station located nearby, it is a comfortable walk to reach the station, however, we do apologise if you felt it was not a secure walk. We have not experienced any incidents in the past from guests or staff on that...

Terrigal
Reviewed 2 weeks ago via mobile

I have resisted booking this hotel for years as when I stated many years ago it was a grubby old Hilton. Accor have done wonders rejuvenating this property. Rooms are nicely refurbished and modern. As a platinum member I was upgraded to a club room on the 9th floor which are meant to be the best. Most of the staff...

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Helpful?
Thank menzies55
MSIA-General_Manager, General Manager at Mercure Sydney International Airport, responded to this review

Dear Guest, Thank you for providing this valuable feedback. We are pleased to hear that the Hotel exceeded your expectations and that you had such a comfortable and enjoyable stay. We are upset to know that your experience with our front office staff was less than satisfactory, we do apologise for the same. We will forward this feedback to our...

New South Wales, Australia
Reviewed 2 weeks ago

Location is fabulous for proximity to the international airport. Rooms are very comfortable and clean. All staff are friendly and professional. The Restaurant serves delicious dinners and breakfasts. As a Accor Plus member we receive very generous extras. It is always a pleasure staying here before our overseas trips.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank DianaGalongNSW
MSIA-General_Manager, General Manager at Mercure Sydney International Airport, responded to this review

Dear Guest, Thank you for being a loyal guest and many thanks for the lovely feedback, we do appreciate it. We are so pleased to hear that you had a comfortable and enjoyable stay and that our staff were able to showcase the outstanding level of service we strive to achieve at all times. We are also happy to know...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Mercure Sydney International Airport is conveniently located near both the international and domestic airport terminals, adjacent to the 18 hole Kogarah Golf Club and only 15 minutes from the city centre. Situated on the Cooks River and surrounded by parklands, the hotel features 271 modern accommodation rooms with no disturbance from plane take off or landing. Convenience is ensured with Wolli Creek train station a 5 minute walk away as well as a Bar and Restaurant on site. ... more   less 

Additional Information about Mercure Sydney International Airport

Address: 22 Levey St, Wolli Creek, Rockdale, New South Wales 2205, Australia
Region: Australia > New South Wales > Greater Sydney > Rockdale > Wolli Creek
Price Range: €112 - €193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Sydney International Airport 4*
Number of rooms: 271
Reservation Options:
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Also Known As:
Mercure Sydney Airport Hotel Wolli Creek
Mercure Wolli Creek
Mercure Hotel Sydney Airport
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Sydney International Airport staff and other travellers.
9 questions
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Cann River, Australia
3 months ago
6 months ago
Lima, Ohio

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Questions? Get answers from Mercure Sydney International Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High Room facing airport - no noise”
  • From room facing airport
 of 5 bubbles davidkc, 13 Mar 2017 | Read review
“Ask for a room not adjacent to busy road”
 of 5 bubbles steveamcb, 13 Mar 2017 | Read review
“Get a room at the back of the hotel”
 of 5 bubbles inbt40, 6 Mar 2017 | Read review
“No airport noise in rooms”
 of 5 bubbles lyn4268, 21 Jan 2017 | Read review
“too tired too enquire! my room was wonderful after a long flight on 16th floor”
 of 5 bubbles 510MichaelA, 18 Jan 2017 | Read review
5 of 5