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Sapphire Palms Motel

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53 Reviews from our TripAdvisor Community

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Showing 52: English reviews
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Canberra
Reviewed 1 week ago

Three star motel. Rooms have been renovated and re carpeted. Bathrooms done up. Comfortable beds, swimming pool is okay. Location is great given the price. Walk to the local RSL club for food and drinks.

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Helpful?
Thank Gores54
SapphirePalms, Manager at Sapphire Palms Motel, responded to this review

Wonderful to have you. Glad you find us comfy and affordable which is our aim. From Sapphire Palms Team

Sydney, Australia
Reviewed 29 January 2017 via mobile

Absolutely atrocious, last minute pick with the last place to accommodate 7 in the entrance and I can tell you now I'd rather have slept in the car and saved my $1500, spa is meant to be from 4pm-8pm more like 4pm-5pm had to ask for the spa to be heated just to be told it cools and will take...

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Helpful?
Thank KaylaLee31
SapphirePalms, General Manager at Sapphire Palms Motel, responded to this review

well hello...we appreciate you taking time to review us and we are certainly very unhappy to hear you were very unhappy! We have the spa on yes generally on hot function in the afternoons by request. It usually takes an hour to heat up and is an excellent spa heating system and we generally leave the hot function on for...

A TripAdvisor Member
2 reviews
Reviewed 25 January 2017 via mobile

Stayed here for only one night (thankfully), on arrival the room was small, cramped an out-dated although the bathroom was clean and modern. To my disappointment there was no complimentary biscuits to go with our tea/coffee, the double bed was comfortable however the noise from the hi-way and sirens was hard to ignore. I personally wouldn't stay here again, giving...

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Helpful?
Thank A TripAdvisor Member
SapphirePalms, Manager at Sapphire Palms Motel, responded to this review

Hi! We are in the process of modernizing the property but feel we are comfy, clean and affordable budget 3 star motel. On weekends the traffic can be moderate but usually its quite good-clearly this is hard to predict. We do not have biscuits, conditioners shampoos or body washes as we have found we would rather provide free Wi-Fi, swimming...

Reviewed 21 January 2017 via mobile

Arrived at the motel....had people sitting outside each dingy room drinking & smoking. Tried to be open minded when we got the keys until we opened the door to our room. The bed covers had large stains on them, the room smelt & the air conditioner was falling apart. This is not a place you want to even put your...

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Helpful?
Thank Joel I
SapphirePalms, Guest Relations Manager at Sapphire Palms Motel, responded to this review

Hi! I have spoken to the cleaners and manager on on the day as I found it very difficult to believe that with 3 cleaners on on the day we completely missed cleaning your room. I was informed by management that upon arriving you asked for a refund before even viewing the room. The bed sheets were changed in the...

Brisbane, Australia
Reviewed 16 January 2017 via mobile

Rooms were modern and had everything we needed. Plenty of things to keep the kids entertained. Staff were pleasant. Lovely location. Our visit was an overnight stay on our way south but we might have to take a longer family holiday here!

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Helpful?
Thank rhino3
SapphirePalms, Manager at Sapphire Palms Motel, responded to this review

Hi rhino3, Thanks for your review. We're glad that you and your kids had a great stay with us. With the hot summer weather nowadays, I'm sure you and your kids will enjoy a longer dip in our pool. We'll be delighted to have you and your family back here at Sapphire Palms for a longer holiday vacation. cheers,

Greater London, United Kingdom
Reviewed 13 January 2017 via mobile

We stayed in this motel for a week, the room was very basic, if you want take out take paper plates and cutlery as there are none provided for you in the rooms. The motel itself is about a ten/fifteen minute walk from the town itself! There's plenty to do from pelican feeding to restaurants and gelato bars. If your...

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Helpful?
Thank LJS270193
SapphirePalms, Manager at Sapphire Palms Motel, responded to this review

Hi! Thanks for your review. We have a welcome folio in each room that provides information about the property. In that folder we show guests where the shared guest kitchen is where you wash up as you go along and each guest has the opportunity to utilise plates, cutlery, microwave, extra toaster, oven top and pots and pans. If any...

Reviewed 9 December 2016 via mobile

Great place to stay, pool and the slide was the hit with the kids as it looked like a real rock waterfall to them. Would come back to this place for sure... friendly staff also here which made the stay better..

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Helpful?
Thank Matty D
Yoomin C, Guest Relations Manager at Sapphire Palms Motel, responded to this review

Hi! Thanks for your great review. We're glad that your stay had been most enjoyable. We look forward to welcoming you back here at Sapphire Palms on your next visit at The Entrance. Cheers & happy holidays!

Glencoe
Reviewed 4 November 2016

Good money has been spent on room interiors. Kitchenette, bathroom, carpets, lighting. Nice work. Lots more to do on doors, balconies, exteriors to freshen up the property as a whole. May justify higher prices in a couple of years when fully renovated. Cooked breakfast should be more generous for $15. The cafes at The Entrance have fantastic big breakfasts for...

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Helpful?
Thank MunroBagger09
SapphirePalms, Guest Relations Manager at Sapphire Palms Motel, responded to this review

Thank you for noticing our continued renovations, as an ongoing slow process so as to pass the savings on to you! We are still extremely competitive with our pricing in the area as you will see on trivago etc we offer great prices still.To be honest I have never heard any guest ever say our breakfast servings arn't generous! In...

Sydney, Australia
Reviewed 18 October 2016

We stayed in October 2016 for three nights and as we were wanting something on a budget we were not expecting a lot. The family room was great. Full fridge, modern bathroom, comfy beds (except one which the manager tried to fix), balcony furniture dated but adequate. Room clean and big. Free wifi however staying in the back rooms the...

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Helpful?
Thank sydfam65
SapphirePalms, Public Relations Manager at Sapphire Palms Motel, responded to this review

Thank you for posting a review we appreciate feedback! We are slowly renovating the property and aim to give great service. We are sorry to hear you had issues with the wifi, we are refreshing it daily ads to avoid future problems. We cant run the hot spa function all day so we kindly ask guests to just request if...

Reviewed 6 August 2016 via mobile

After booking this Motel I was expecting more after reading other reviews on other sites. The interior may have been partially renovated but it doesn't make up for tiny bathrooms, No electric blankets since it's winter, very old air conditioning units, chairs on the balcony are unstable. Overall after $110 I expect a little more.

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Helpful?
Thank Kymme A
SapphirePalms, Guest Relations Manager at Sapphire Palms Motel, responded to this review

Sapphire has recently completed renovations in 90% of the rooms, and is working on completing the rest of renovations and upgrades in due course, as a small business Sapphire aims to put back money into the business as it go along.So there is no set date for "completion" merely ongoing improvements. We really value your feedback as we are aiming...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Laundry Service

Additional Information about Sapphire Palms Motel

Address: 180 The Entrance Rd, The Entrance, New South Wales 2261, Australia
Region: Australia > New South Wales > The Entrance
Price Range: €68 - €123 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sapphire Palms Motel 3*
Number of rooms: 20
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Questions & Answers

Here's what travellers have asked, with answers from Sapphire Palms Motel staff and other travellers.
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Wentworthville, New South Wales, Australia

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The section at the back seemed quieter than those near the entrance. Upstairs with a balcony gave a bit of added space.”
 of 5 bubbles penny479, 9 Apr 2016 | Read review
“Tell them what you need and they are only too happy to help.”
 of 5 bubbles 341gayc, 8 Mar 2016 | Read review
“Choose at the back”
 of 5 bubbles 207junep, 17 Feb 2016 | Read review
“we were in room 17 and 18,,, 18 was big quiet and nice views”
 of 5 bubbles 957Denise, 26 Jan 2016 | Read review
“any room all comfortable”
 of 5 bubbles H5085AHdennisc, 25 Jan 2016 | Read review
5 of 5