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Santai Retreat

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511 Reviews from our TripAdvisor Community

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Showing 509: English reviews
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Gold Coast, Australia
Reviewed 5 days ago NEWvia mobile

An excellent break away location. The retreat rooms are sensational. The pool and surrounds are beautiful. We found it very relaxing and peaceful. The l'occitane shower sets were an additional extra which set off the quality accommodation. The only detractor was the wear and tear of the wooden finishing a in common areas. Needs a little attention but all in...

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Helpful?
Thank niksapasch
Carl T, Front Office Manager at Santai Retreat, responded to this review

Dear niksapasch, Thank you for your positive review of Santai Retreat! We are so glad that you had a relaxing stay. The l'occitane shower products are an extra little luxury aren't they? We will get our team onto the common areas (thank you for bring that to our attention.) We hope that we can welcome you back in the near...

Narre Warren, Australia
Reviewed 6 days ago NEW

This was a terrific venue for ease of getting to all surrounding places. Very central. Great food and coffee in Kingscliff. Room was clean and comfortable. Bed was really good for restful sleep. Some pool noise as room faced pool but not really an issue. Would chose again for next visit.

Review collected in partnership with this hotel
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Helpful?
Thank P6367UFjulies
Carl T, Front Office Manager at Santai Retreat, responded to this review

Dear P6367UFjulies, Greetings from Santai! Thank you for your positive review of Santai Retreat. We are glad you and your partner had a lovely stay. We hope that we can welcome you back in the near future. Warmest Regards Haley Wezenberg Front Office Manager

Darwin, Australia
Reviewed 1 week ago

Great location although being a late night check in the directions to room were not very clear took a while to find the room due to incorrect information being given...rooms are lovely, especially the spa bath, relaxing by the pool was amazing..disappointing that the restaurant is not open every night.

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Helpful?
Thank raquelapthorpe
Carl T, Front Office Manager at Santai Retreat, responded to this review

Dear raquelapthorpe, Thank you for taking the time to review Santai Retreat. I'm disappointed to hear you were given incorrect information at your late checkin. I would like to follow up this up with our team and find out were we went wrong and make sure it doesn't happen again. If you could please send me an email at haley.wezenberg@santairetreat.com.au...

Brisbane, Australia
Reviewed 1 week ago via mobile

I keep coming back here as the place is just magnificent. Total relaxation and not needing to always worry about paying full whack for every meal, you can prepare your own in the well equipped kitchenette. The beds are so comfy and for 3 days we just totally switched off, had massages at the spa and walks on the beach....

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Helpful?
Thank LeslieGill
SantaiRetreat, Front Office Manager at Santai Retreat, responded to this review

Dear LeslieGill, Greetings from Santai! Thank you for your positive review, total relaxation and being able to switch off make for a great return visit. We don't market ourselves as a 5 star hotel but I do agree that we do have 5 star staff. I will pass on the positive feedback to the team and especially Roxanne - she...

Redcliffe, Australia
Reviewed 1 week ago

The staff were so accommodating. The room was beautiful and I just loved to spa bath. We had dinner at the Spice Den and was an experience that was simply amazing. We went in beginning of April and are already going to book again for May for a couple of days.

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Helpful?
Thank JulieandRobert1729
SantaiRetreat, Front Office Manager at Santai Retreat, responded to this review

Dear JulieandRobert1729 Thank you for taking the time to review Santai Retreat. We are so glad your weekend away was lovely. We can't wait to welcome you back in May. Kind Regards Haley Wezenberg Front Office Manager

Coomera, Australia
Reviewed 1 week ago

Unfortunately the resort appeared fabulous but would not return again. Reasons are the shower mentioned previously. Also no privacy from the unit s on the opposite side because of no partitioning in the bathroom / bedroom. Did not need to watch men in their underwear walking around in the evening. Very noisy in the evening , felt very sorry for...

Review collected in partnership with this hotel
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Helpful?
Thank julz053
SantaiRetreat, Front Office Manager at Santai Retreat, responded to this review

Dear julz053, Thank you for taking the time to review Santai Retreat. We are sorry that your stay was disappointing. All the rooms are fitted with a privacy blind that rolls down from the ceiling between the bathroom and the bedroom and it's unfortunate that the guest across from your room did not use this. Our housekeeping team do a...

Melbourne, Australia
Reviewed 1 week ago via mobile

Unfortunately for us this property was advertised as a retreat in Kingscliff. Not actually in Kingscliff in fact 6 kms from Kingscliff. To stay here you must have a Car. We arrived at 11am as we had an early flight, to be told they had a full house the night before so they would get a room for us asap....

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Helpful?
Thank robynccl
SantaiRetreat, Front Office Manager at Santai Retreat, responded to this review

Dear robynccl, Thank you for taking the time to review Santai Retreat. We are sorry that the property did not met your expectations. Our housekeeping team work very hard to make sure all rooms are ready for the guaranteed check in time of 2pm. A lot of our guests do arrival early and are more then welcomed to use all...

Brisbane, Australia
Reviewed 1 week ago

It was a great hotel to stay. Unfortunately we didn't have time to experience all that the hotel offered as we traveled for a friends wedding so most of our time was spent with friends and family outdoors.

Review collected in partnership with this hotel
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Helpful?
Thank samuel_j_dewar90
Carl T, Front Office Manager at Santai Retreat, responded to this review

Dear samuel_i_dewar90, Thank you for your positive review of Santai Retreat. I'm sure that you had a lovely time at your friend's wedding, and we hope that next time you come back to Santai Retreat, you can enjoy the property and have a nice relaxing visit. Warmest Regards Haley Wezenberg Front Office Manager

Caboolture, Australia
Reviewed 1 week ago

Great position to beach and shops and the lovely restaurant within. Short distance to Kingscliff and Byron Bay. Bed was very comfortable. Nice size room and ensuite. Pool was perfectly situated and it was easily accessible. Would definitely come again.

Review collected in partnership with this hotel
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Helpful?
Thank aburger7
Carl T, Front Office Manager at Santai Retreat, responded to this review

Dear aburger7, Thank you for taking the time to review Santai Retreat. We are lucky to be located in a prime spot on the Northern NSW coastline. We hope that we can welcome you back soon. Kind Regards Haley Wezenberg Front Office Manager

Brisbane
Reviewed 2 weeks ago via mobile

Upon arrival at 1:45 (check in time at 2) was told our room was not ready and they would call us when it was. They rang at 2:15. Booked a package deal with wine and chocolates but none in room. The key stopped working at least once each day and had to get reception to let us in our room....

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Helpful?
Thank PeterAndJodie

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Balinese Garden Pool (5)
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Free Internet
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
  • Self-Serve Laundry

Additional Information about Santai Retreat

Address: 9 Dianella Dr, Kingscliff, New South Wales 2487, Australia (Formerly Grand Mercure Apartments)
Region: Australia > New South Wales > Kingscliff
Price Range: €100 - €229 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Santai Retreat 4.5*
Number of rooms: 114
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Also Known As:
Santai At Casuarina Beach Hotel Kingscliff
Santai At Casuarina Beach Kingscliff
Hotel Style:
#1 Luxury Hotel in Kingscliff
#1 Romantic Hotel in Kingscliff
#1 Spa Hotel in Kingscliff
#2 Family Hotel in Kingscliff
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Questions & Answers

Here's what travellers have asked, with answers from Santai Retreat staff and other travellers.
8 questions
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Questions? Get answers from Santai Retreat staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you have a room away from overlooking pool area maybe the back of resort overlooking bushland.”
julz053, 13 Apr 2017 | Read review
“Request a high floor away from the Restaurant as it can get a little noisy if you are right above it.”
DaytrippingRL, 8 Apr 2017 | Read review
“We were in a room on western side of the pool so our balcony was shaded in the afternoon. Rooms on the otherside had to keep blinds drawn.”
Kassa12, 4 Apr 2017 | Read review
“The front door was a bit creaky so would wake my husband and daughter when I came in and out.”
jessm144, 31 Mar 2017 | Read review
“Great spacious room with all the required needs.”
R7349KPalexk, 29 Mar 2017 | Read review
5 of 5