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Travelodge St Austell Hotel

11/06/2017 12/06/2017
1 room 2 adults 0 children
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Travelodge St Austell Hotel
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560 Reviews from our TripAdvisor Community

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Showing 556: English reviews
Bristol, United Kingdom
Reviewed 19 August 2016

Rooms to hot, had 3 fans on and still a dangerous temps tire for our 4 month old baby, rooms really noisy from above and to the side, stayed 4 nights room not hoovered in this time, staff very friendly and helpful, but they don't have the tools to do the job, rooms need to have air con fitted

Review collected in partnership with Travelodge
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Helpful?
Thank 941jimmyc
TravelodgeUK, Nicolas from the Social Media team at Travelodge St Austell Hotel, responded to this review

Thank you for taking the time to review our St Austell hotel. We are sorry to hear that your experience was spoiled by the lack of airconditioning. We have taken measures to limit the nuisance caused by the heat and we do apologise if these were not sufficient to give you a good night’s sleep. We hope to have the...

Salford, United Kingdom
Reviewed 18 August 2016

Staff great but corridor lights heated them up and heat then went into rooms , you expect rooms to be warm but not excessive at night when it is cool outside we had 5 fans made no difference .wont stay again

Review collected in partnership with Travelodge
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Helpful?
Thank Lee H
Reviewed 17 August 2016 via mobile

The staff were friendly although one of them was not able to help us figure out where to catch and how to pay for buses so we could get around. The room was so hot and stuffy. The maid decided to only make one bed up and leave the other two. One plug socket was faulty. There were bits of...

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Helpful?
Thank Adilah85
TravelodgeUK, Remy From the Social Media Team at Travelodge St Austell Hotel, responded to this review

We would like to thank you for taking the time to share your experience. Your feedback is invaluable and a copy of your comments will be passed to the Hotel Manager. Thank you once again and we do hope you will stay with us again soon.

Reviewed 17 August 2016 via mobile

Excellent stay and very friendly staff! The food was great, I couldn't of asked for anything better! Would definitely stay again for longer, as I only stayed for one night. I would recommend to anyone! I can't think of any negatives, the room was lovely and cool!

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Helpful?
Thank Mima G
Sutton Coldfield, England, United Kingdom
Reviewed 16 August 2016

do not stay here if you value your sanity ! had a family short break here and the temperature in the rooms is unbearably hot(this while temperatures outside were not!). Having to open the windows which didn't help much just worsened the problem due to the road traffic noise. What could be a value for money stay ended up with...

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Helpful?
Thank Ron P
TravelodgeUK, Nicolas from the Social Media team at Travelodge St Austell Hotel, responded to this review

Thank you for your feedback. We are really sorry to hear of your experience. Please accept our sincerest apologies and we will pass your comments onto the hotel as this does not reflect Travelodge standards. As your stay was not up to our usual high standards, may we kindly ask you to contact one of our Customer Services Advisors via...

taunton
Reviewed 16 August 2016 via mobile

Very clean room and bathroom, very friendly staff! But.. the heat! It was more than hot! Leaving a card in the room didn't help me! If I was a dog in a car you'd break the windows and call the police! At least allow the Windows to open wider!! Please!!

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Helpful?
Thank Albibunny
TravelodgeUK, Shannon from the Social Media Team at Travelodge St Austell Hotel, responded to this review

We appreciate the time you have taken to review our hotel. We are really sorry to hear that the room temperature spoiled your stay with us. We strive to make our customers as comfortable as possible and we would like to apologise if on this occasion we were not able to offer you a good night's sleep. Thanks again, we...

Northampton, United Kingdom
Reviewed 15 August 2016

Wow.They forgot to install ventilation. Great idea, means you get to sleep in a stiffling hot room, despite it only being 20 degrees outside. Even the fan in the bathroom didnt work. Strange, but closing curtains and putting on an electric fan did not cool the building down.

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Helpful?
Thank ShortEddie
TravelodgeUK, Shannon from the Social Media team at Travelodge St Austell Hotel, responded to this review

Thank you for taking the time to write a review. We are truly sorry to learn of the experience you have had whilst staying with us. We would kindly ask you contact one of our Customer Services Advisors via our website help form to look into this more thoroughly. Thank you again for reviewing our hotel.

Newcastle upon Tyne, United Kingdom
Reviewed 15 August 2016 via mobile

This is the worst hotel I've ever been to in my life!!!! Food service is terrible staff look and talk to you like absolute poo, the food is terrible we asked for gravy without onions three times and they still got it wrong I asked for a towering inferno burger with out the onion rings and jalapeños but they got...

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Helpful?
Thank bigshaunfromthewell
TravelodgeUK, Shannon from the Social Media Team at Travelodge St Austell Hotel, responded to this review

We apologise for the issues you experienced during your stay with us and we would like to look into this further for you. Thank you for your review, first of all I would like to apologise for the inconvenience and please may I suggest you contact our Customer Services team so they can look into this in more detail.

Devon, United Kingdom
Reviewed 14 August 2016

The room was stiflingly hot when we arrived, the Windows only opened a tiny amount. There were 2 fans in the room blowing hot air around. The night was dreadful, could not sleep, seriously considered sleeping in my car!! Would not go back, cancelled 2nd and 3rd nights. Breakfast was like a cattle market. Noisey, cramped and run out of...

Review collected in partnership with Travelodge
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Helpful?
Thank 988lynnetteh
TravelodgeUK, Nicolas from the Social Media team at Travelodge St Austell Hotel, responded to this review

Thank you for your feedback. We are really sorry to hear of your experience. Please accept our sincerest apologies and we will pass your comments onto the hotel as this does not reflect Travelodge standards. If you wish to contact us directly to give us more feedback, please be aware that you can always contact our Customer Services team. Thank...

Aylesbury, United Kingdom
Reviewed 9 August 2016

Overall it was a good stay with extremely helpful and friendly staff on hand. Could do with sandwiches or such available in evenings if you have eaten out during the day.. I would recommend staying here to anyone.

Review collected in partnership with Travelodge
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Helpful?
Thank michaeldI8867BM

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Accessible rooms
  • Non-Smoking Rooms
Internet
  • Public Wifi
  • Paid Internet
  • Free Internet
  • Paid Wifi
Services
  • Free Parking

Additional Information about Travelodge St Austell Hotel

Address: Pentewan Road, St Austell PL25 5BU, England
Region: United Kingdom > England > Cornwall > St Austell
Price Range: €60 - €116 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Travelodge St Austell Hotel 2*
Number of rooms: 102
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Also Known As:
Fairfield Inn St Austell
Travel Lodge St Austell
Travelodge St Austell Hotel Cornwall
St Austell Travel Lodge
St Austell Travelodge
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Questions & Answers

Here's what travellers have asked, with answers from Travelodge St Austell Hotel staff and other travellers.
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11 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose another hotel.”
Euryalus, 7 May 2017 | Read review
“for us the 1st floor which is where reception is was ideal, near the lift and at the back of the building”
580LesleyS, 30 Apr 2017 | Read review
“Rooms at the back will not have the greasy smell of fast food”
EssexGrumpy34, 18 Apr 2017 | Read review
“At the back I feel, was quieter”
RescuedVegan, 6 Apr 2017 | Read review
“We stayed in a room a the rear of the hotel... there was a small amount of road noise in the morning but nothing too bad.”
linda_jones2703, 30 Mar 2017 | Read review
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