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    The Cornwall Hotel, Spa & Estate

    Pentewan Road | Tregorrick, St Austell PL26 7AB, England
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    24/12/2017 25/12/2017
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    Savings alert: 14% below average rate

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    US$152
    US$125
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    Traveller (574)
    Room & Suite (272)
    Dining (103)
    Overview
    • Excellent47%
    • Very good32%
    • Average13%
    • Poor6%
    • Terrible2%
    Travellers talk about
    “infinity pool” (88 reviews)
    “woodland lodge” (42 reviews)
    “white house” (35 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Spa
    Wheelchair Access
    Conference Facilities
    Dry Cleaning
    Private Balcony
    4.0 Star Hotel
    All hotel details
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    Rooms
    24 Dec25 Dec
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (2,120)
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    21 - 25 of 2,104 reviews

    Reviewed 4 weeks ago via mobile

    Ive just stayed here and i was looking forward to a swim. On arrivsl i was informed the Pool had been drained and was closed. Also because the room had been booked through Expedia , i had to pay for the room upon arrival. Because...More

    9  Thank Nigel H
    Response from CornwallHotel, Manager at The Cornwall Hotel, Spa & EstateResponded 2 weeks ago

    Hi Nigel, I’m pleased to hear you liked your room, but sorry to hear about the other difficulties. The temporary closure of the pool was unavoidable and we have tried really hard to compensate guests for any loss of enjoyment. It sounds as though there...More

    Reviewed 4 weeks ago via mobile

    Pure lies from this hotel team. The spa facilities were planned maintenance, however the Manager and and staff chose to lie about this by saying it recently broke down but as it is broken down they would take the opportunity to do some maintenance work...More

    13  Thank Steven M
    Response from CornwallHotel, Manager at The Cornwall Hotel, Spa & EstateResponded 2 weeks ago

    Hi Steven M, Thank you for your review. I’m so sorry we let you down on this occasion. However, we have since been in touch and genuinely hope that we can make this up to you. Best wishes, Ari Nauni Operations Manager

    A TripAdvisor Member
    113
    Reviewed 4 weeks ago via mobile

    Went away to celebrate my girlfriends 23rd Birthday, had requested weeks in advance a room close to the elevator as my girlfriend had dislocated her knee and was on crutches, was told on arrival they didn’t have a room close to the elevator even though...More

    13  Thank A TripAdvisor Member
    Response from CornwallHotel, Manager at The Cornwall Hotel, Spa & EstateResponded 2 weeks ago

    Hi there, I’m so sorry to hear that we let you down. I wonder if you could get in touch with me by calling the hotel? I would like to discuss your experience. Whilst the temporary closure of the pool was unavoidable, I’m concerned that...More

    Reviewed 4 weeks ago

    I booked one of their special offer spa packages for our anniversary (surprise for my wife), 2 nights with breakfast, one evening meal and full spa facilities. After a 5 and half hour drive, I was looking forward to relaxing in the spa the following...More

    7  Thank petermills333
    Response from CornwallHotel, Manager at The Cornwall Hotel, Spa & EstateResponded 2 weeks ago

    Hi there, I’m so sorry that the temporary pool closure impacted on your stay, it sounds like it would otherwise have been pretty perfect - Sleep 4/5, Cleanliness 4/5, and Service 4/5 – those are all really strong marks. The closure of the pool was...More

    Reviewed 4 weeks ago

    My daughter and 13 of her friends booked a spa weekend to celebrate 3 of her friends expecting babies. The trouble started when my daughter called the hotel 3 weeks previous to organise a spa treatment, to be told there would be no pool or...More

    11  Thank Kaz51_11
    Response from CornwallHotel, Manager at The Cornwall Hotel, Spa & EstateResponded 4 weeks ago

    Dear Kaz51_11, Thank you for your review. We are committed to offering a fantastic experience but the pool and drench showers in The Clearing Spa have been bothering our guests for a little while now, so it was time that we called ‘time’ on temporary...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Room Service
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Conference Facilities
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • US$89 - US$212 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Business Hotel in St Austell
    • #2 Romantic Hotel in St Austell
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 65
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Priceline, Booking.com, Travelocity, getaroom.com, TripOnline SA, Hotwire, Orbitz, Cancelon and Evoline ltd so you can book your The Cornwall Hotel, Spa & Estate reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • England >
    • Cornwall >
    • St Austell
    • Also Known As
    • The Cornwall Hotel, Spa & Estate St Austell
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    Traveller (574)
    Room & Suite (272)
    Dining (103)
    Pool & Beach (28)
    Hotel & Grounds (416)
    Bathroom (34)
    Business Centre & Event Rooms (2)
    Nearby
    Nearby HotelsSee all 9 hotels in St Austell
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    1.22 km away
     
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    2.87 km away
     
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    4.19 km away
     
    Nearby Restaurants
    Moustache Jacks
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    Nepalese Gurkha Restaurant
    617 reviews
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    Whites Restaurant at the White Hart Hotel
    159 reviews
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    Smorgers
    191 reviews
    1.18 km away
    Nearby Attractions
    Nature Kitchen
    20 reviews
    1.17 km away
    St Austell Market House
    14 reviews
    1.31 km away
    White River Cinema
    130 reviews
    1.11 km away
    The Clearing Spa
    42 reviews
    .32 km away
    Ask a question
    Questions & Answers
    cornwall666
    9 November 2017|
    AnswerShow all 5 answers
    Response from Bo8852 | Reviewed this property |
    The pool was close when we stayed 6-8 of November we didn’t know about this either.
    3
    Votes
    alisonbass
    30 October 2017|
    Answer
    Response from Class72 | Reviewed this property |
    That's not the norm. However I tend to email and have always got a prompt response.
    0
    Votes
    Room Tips
    "Think all rooms have a good view"
    Read review
    "Woodland lodges lovely"
    Read review
    "Ask for a view"
    Read review
    "Stayed in room 216 lovely views lovely room"
    Read review
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