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We had paid for and booked a TRIPLE room for 3 adults through our agent Star Tours. But the room given to us was so tiny that there was no space to even keep our bags.
First night (Friday), we adjusted since we reached hotel...More
Had a very good time at Ibis Wembley, staff were extremely welcoming. Special thanks to Benito for being so friendly and helpful, really made the experience special and memorable! Will definitely be back if I'm in the area.
Thank Rachel L
Response from DPhillips3141, Manager at Ibis London WembleyResponded 1 week ago
Dear Rachel L,
Thank you for amazing review. The team will be delighted to hear that you enjoyed your stay. See you on your next trip hopefully! Kind Regards, Anna Wilczewska
This was a modern hotel and had modern amenities such as air conditioning. It was a pretty small room but that’s typical of city hotels. The bathroom was rather small as well. There was also construction nearby which was ok as long as you kept...More
Thank Allison L
Response from DPhillips3141, Manager at Ibis London WembleyResponded 3 weeks ago
Dear Allison L,
Thank you for your kind review. I am glad you enjoyed the breakfast. I appreciate that you felt the room was too small; regrettably this is not something we are able to change easily. I hope to welcome you back in the...More
We were allocated a disabled room however neither my friend nor I are disabled. The room was fairly small and the carpet looked as though it could do with a clean. The door into the bathroom had to be pulled across to close it and...More
Response from DPhillips3141, Manager at Ibis London WembleyResponded 4 weeks ago
Thank you for taking time to write a review. Our team will be delighted to hear you enjoyed your stay. I have passed your comments regarding the room to the relevant departments so they can action the issues. I look forward to welcome...More
The rooms are very small and very smelly. The bathroom was almost same size like an flight bathroom. Breakfast is good. Lot of variety in the break fast. Bar area is not bad. The front office is sometimes rude. AC does not work.More
Response from DPhillips3141, General Manager at Ibis London WembleyResponded 4 weeks ago
Thank you for sharing your experience at Ibis London Wembley. I am disappointed to see you were not totally satisfied with the room. Your feedback will be shared with the housekeeping department in order to resolve the issues mentioned.
Thank you again for...More