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Holiday Inn London-Shepperton

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Holiday Inn London-Shepperton
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632 Reviews from our TripAdvisor Community

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Showing 619: English reviews
Cambridge
Reviewed yesterday NEWvia mobile

Here for 1 night on business. Rooms remind me of when it was probably a Post House (especially the bathroom). Spent over two hours in the restaurant where they could not serve correct courses and served my main course having served my starter elsewhere! On arrival the food was warm at best and the fish was over cooked. Not enough...

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Helpful?
1Thank DaveTCambridge
oxted
Reviewed 2 days ago NEWvia mobile

Spent Friday night 13th here, I understand the rooms are being updated and they are well overdue, they look very tired. We booked into the restaurant with 2 friends for the evening and had to wear coats to eat, as the heating was not working correctly, the staff had strategically placed small fan heaters (2) in the restaurant, the bar...

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Helpful?
1Thank teldeb
London
Reviewed 3 days ago NEW

Location is a quiet area. We attended a party night and had an excellent time. Three course meal was great. Starter and main were served piping hot, soup was lovely. Our room was very nice, facilities good.

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Thank ricol908
Reviewed 1 week ago via mobile

I like this place - firstly it is close to the office. You will find it clean, quiet (bit in the middle of nowhere-ish), with decent food and gym / swimming pool amenities all available. It is 30 minutes by car from Heathrow so it ticks all the boxes. Prices are not bad either, and food is good though.

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Thank Geezer T
Goole, United Kingdom
Reviewed 1 week ago

Chose this hotel because of its close proximity to Kempton Park Racecourse and that we got a g good deal price which included breakfast plus the fact that it had a swimming pool so we could chill out a bit after the show. We found the staff were helpful and the room was clean although showing some signs of needing...

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Thank Ruth H
Reviewed 2 weeks ago via mobile

I have not been to such a poor hotel in such a long time and I feel really bad for the front of house staff, who must get bombarded with complaints. Firstly the halls are all tired and miserable and the bedrooms match this theme along with cobwebs in our room. The bathrooms are also extremely tired and with 1...

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1Thank Andrew J
Reviewed 2 weeks ago via mobile

We stayed here on 30 December for one night. All we could get due to cancelled flights at Heathrow. Only positive thing about it was the guy on check in who was excellent. We arrived late...five mins before the bar and restaurant closed at 11pm We just managed to get something to eat and drink but for all the other...

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1Thank Ann D
Las Vegas, Nevada
Reviewed 3 weeks ago via mobile

The hotel was well situated next to Kempton racecourse. It was a large hotel and provided very basic rooms. Ideal for people just wanting to spend the one night. No frills. There was no Wi-Fi available but the staff were pleasant enough.

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Helpful?
1Thank Adam B
IHGService, Guest Relations Manager at Holiday Inn London-Shepperton, responded to this review

Dear davidkG9943HB, Thank you for your review of our hotel and for choosing us. I appreciate the wonderful remarks regarding our hotel proximity, friendly staff and if you felt you received a good value for your stay. It is regrettable though that this was negatively affected some aspects of our WIFI service. Let me assure your that your concerns will...

Brighton, England
Reviewed 3 weeks ago

Efficient check-in (and out) and I was given an upgrade to an Executive Room as an IHG Spire, which I was entitled to but didn't get given on my last couple of stays and the room was considerably better than previously. I suspect it was one of the refurbished rooms, though some parts were original (eg some of the wood)...

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Helpful?
Thank Keith-in-Brighton-UK
IHGService, Guest Relations Manager at Holiday Inn London-Shepperton, responded to this review

Hi Keith-in-Brighton-UK, Thank you for staying with us again and for taking the time to write a review of your recent stay. While I certainly appreciate your kind comments, I truly would have preferred your time with us would have been more satisfying. Allow me to apologize for any inconvenience you may have experienced with our thermostat and breakfast that...

Staines, United Kingdom
Reviewed 3 weeks ago via mobile

Awful experience . Just read the last one and as described. For £70 a head you don't expect to be served frozen veg including the roast potatoes !! Sprouts were like bullets ! Food was not as described by the menu. No pigs in blankets on the main either. The puddings ran out too and only offered chocolate or lemon...

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Helpful?
1Thank j_fegredo
IHGService, Guest Relations Manager at Holiday Inn London-Shepperton, responded to this review

Dear j_fegredo, Thank you for sharing your recent experience at our hotel. Our goal has always been to provide our guests with the best hospitality service and it is with regret to know that your experience was not as pleasant as it should have been. I am sorry for not meeting your expectations of the IHG brand when it comes...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Holiday Inn London Shepperton is ideally suited for both business and leisure. An AA approved 4 star hotel close to Heathrow Airport and set in 11 acres of grounds with ample free parking. Local attractions include Twickenham Rugby, Hampton Court Palace and Windsor with special family theme park Legoland, Chessington World of Adventures and Thorpe Park packages for children. With the M3 and M25 motorways only minutes away, Holiday Inn London Shepperton is easily accessible for London, Richmond and Kingston. Family rooms are available and kids eat free when sharing.For a place to chill over a glass of wine or bite to eat, the Regatta Restaurant & Bar offers an impressive choice of dishes, themed midweek dinners and traditional Sunday roast.The Conference & Meeting Centre features 10 meeting rooms accommodating up to 100 delegates, with natural daylight, high-speed WiFi internet access, blackout, 8 hour comfort chairs and air-conditioning. This conference hotel also provides the informal Conference Cafe for unlimited drinks for delegates. For a place to unwind and recuperate, the leisure club at Holiday Inn Shepperton offers a range of facilities including an indoor pool, spa, sauna and fully equipped gym to ensure you feel relaxed and at your best. In compliance with UK Law smoking is only permitted in designated smoking bedrooms at the hotel. ... more   less 

Additional Information about Holiday Inn London-Shepperton

Address: Felix Lane, Shepperton TW17 8NP, England
Region: United Kingdom > England > Surrey > Shepperton
Price Range: €73 - €143 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn London-Shepperton 4*
Number of rooms: 185
Reservation Options:
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Also Known As:
Holiday Inn London-Shepperton Hotel Shepperton
Holiday Inn Shepperton
Shepperton Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn London-Shepperton staff and other travellers.
4 questions
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Wolverhampton, UK
Leamington Spa, United Kingdom
Leamington Spa, United Kingdom
over a year ago

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Questions? Get answers from Holiday Inn London-Shepperton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our suite was on the second floor, very quiet. Lift available”
 of 5 bubbles ricol908, 15 Jan 2017 | Read review
“Never stayed at hotel only had Christmas lunch”
 of 5 bubbles goldbandfinger, 25 Dec 2016 | Read review
“As far away from reception as possible”
 of 5 bubbles ClaireOve, 25 Dec 2016 | Read review
“no comment”
 of 5 bubbles gmills2016, 19 Dec 2016 | Read review
“Ask for a newly decorated room - if there are any.”
 of 5 bubbles parogers2016, 18 Dec 2016 | Read review
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