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Sofitel London Heathrow

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Sofitel London Heathrow
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10,184 Reviews from our TripAdvisor Community

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Showing 9,790: English reviews
Vancouver, Canada
Reviewed 18 April 2016

I always look forward to staying at the Sofitel London Heathrow. It's an easy walk over to the terminal, the rooms are elegant and the food is amazing. The staff are cheerful and very helpful. Love it!

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1Thank Margaret M
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Margaret M, Thank you for taking the time to review our hotel following your recent stay with us and for being a regular guest of our hotel. Such great comments are a delight to read and I am pleased to know that you particularly enjoyed your stay from the convenience of our location to the elegance of your bedroom...

Tucson, Arizona
Reviewed 18 April 2016

(1) Power outage overnight created too much confusion, (2) Limited number of electrical outlets in convenient locations was unfortunate, (3) Not all that convenient to the Terminal or ground/rail transportation.

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Thank neil464
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Neil464, First and foremost please accept my sincere apologies for the challenges you encountered because of the power outage and I do recognise you have been left with a very poor impression of the hotel. I completely understand your frustration as not convenient for you. Please be assured that we taken necessary actions to avoid such situations in the...

Newcastle, United Kingdom
Reviewed 18 April 2016

Not the cheapest of hotels but I chose it due to its location to Terminal 5 as I had an early morning departure. Check-in was straightforward and I was given my keys and direction to the room. It’s a bit of a rabbit warren with lots of levels and lifts to access certain floors – and you have to use...

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2Thank Susan B
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Susan B, Thank you for taking the time to review our hotel following your recent stay with us. I am glad to read that you had an enjoyable stay at the Sofitel London Heathrow and that your bedroom met all your expectations. Our location is indeed convenient as we are directly connected to Heathrow Terminal 5 via a covered...

Ashby-de-la-Zouch, United Kingdom
Reviewed 17 April 2016

Luxurious stay, the beds are just incredible, the rooms areextremely well finished and a great size. The staff are always more than happy to help and provide great customer service too. Overall what a great way to spend an overnight business trip

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5Thank bestshapeofyourlife
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Bestshapeofyourlife, Thank you for taking the time to review our hotel following your recent stay with us. Such great comments are a delight to read and I am pleased to know that you enjoyed your overnight stay over and that you found your stay to be luxurious and our rooms to be extremely well furnished with incredible beds. Your...

Hamilton, Bermuda
Reviewed 17 April 2016

The Sofitel London Heathrow is a very convenient place to stay and a a friendly place. The staff will make you feel comfortable and you have everything you need e.g. Gym, SPA, Restuarants & Bars. We were also there in March and Rocky one the wait staff was friendly & efficiently. Michelle in the lounge remembered us and was very...

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4Thank karenrK6172RX
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear karenrK6172RX, Thank you for taking the time to share your comments with the Trip Advisor community. I am pleased to read that you had a very happy experience on your recent stay with us.Our location is indeed convenient as we are directly connected to Heathrow Terminal 5 via a covered walkway, offering easy access to all the transport links...

United Kingdom
Reviewed 17 April 2016 via mobile

I really look forward to staying here. It always feels like a sanctuary after the hustle and bustle of the airport. Rooms are always very comfortable and beds amazing. Breakfast is always impressive. I like everything about this hotel. Only negative and inconsistenty would be some reception staff are better than others. Not unfriendly or unhelpful just distant and a...

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5Thank John M
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear John M, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to learn that you always look forward to staying at Sofitel London Heathrow and that you feel like it is a sanctuary after the hustle and bustle of the airport. I am also delighted to read that you...

London, United Kingdom
Reviewed 17 April 2016

Very good service around the hotel. Staff were very kind and helpful. Rooms were comfortable and clean. Location was amazing. Being close to the airport you would expect a bit of noise however we had a very good and quiet nights sleep. Would highly recommend.

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2Thank mizadk
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear mizadk, Thank you for taking the time to review our hotel following your recent stay with us. I am pleased to read that you immensely enjoyed the service delivered at Sofitel London Heathrow as well as you found our Ambassadors to be kind and helpful. It is also good to note that you were satisfied with your bedroom, being...

Cle Elum, Washington
Reviewed 17 April 2016

We stay at the Sofitel whenever we have a flight departing from or arriving into Terminal 5 at Heathrow. Although the hotel is not inexpensive it more than makes up for it with comfort and convenience. I have never found any reason to fault the hotel.

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3Thank ScottishDreamTours
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear ScottishDreamTours, Thank you for taking the time to share your comments with the Trip Advisor community. I am glad to read that you stay frequently at Sofitel London Heathrow during your stopovers between flights from Heathrow Terminal 5 and that you found the hotel very comfortable and convenient. Thank you again for choosing the Sofitel London Heathrow, we look...

Boston, Massachusetts
Reviewed 17 April 2016

The Sofitel London Heathrow is so convenient, as it is attached to Terminal 5, but it is also a very nice hotel. The rooms are updated and modern. The restaurant (Vive) was excellent. I had a layover through Heathrow that landed at 7:45pm. I was looking for a light meal and Vive was open to modifying a dish to accommodate...

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3Thank cedwardski
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear Cedwardski, Thank you for taking the time to share your comments with the Trip Advisor community. I am thrilled to read that your stay met all your expectations, that you found your bedroom to be modern and found our Vivre Restaurant to be excellent. It is also good to note that you were pleased with our Gym equipment finding...

Cardiff, United Kingdom
Reviewed 17 April 2016

This is our second visit to Sofitel in Terminal 5. It was just as we remembered, welcoming, relaxed and so convenient for an early morning departure. Simply up the escalator and into the departure lounge! Our room was very comfortable and quiet and we had an excellent nights sleep after a delicious meal in the restaurant. On our return we...

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3Thank rosie101010
SofitelT5, Manager at Sofitel London Heathrow, responded to this review

Dear rosie101010 Thank you for taking the time to share your comments with the Trip Advisor community. It is wonderful to read that your second stay at Sofitel London Heathrow met all your expectations; you were made to feel welcome as well as you were satisfied with your bedroom finding it quiet and comfortable. I am also glad that you...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: €153 - €335 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Sofitel London Heathrow Hounslow, Greater London
Hotel Style:
#1 Spa Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
120 questions
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over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a deluxe Jr. Suite and if was great.”
 of 5 bubbles hillarym523, 27 Mar 2017 | Read review
“Not sure - every room we have had has been excellent.”
 of 5 bubbles AviatorHouston_UK, 27 Mar 2017 | Read review
“Big enough. Good spacious Bathroom but shower area is too small.”
 of 5 bubbles roberto_duha66, 26 Mar 2017 | Read review
“check with reception if the room is internal”
 of 5 bubbles ali1965, 24 Mar 2017 | Read review
“Massive hotel so do some research online .”
 of 5 bubbles jaredg286, 21 Mar 2017 | Read review
5 of 5