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Sofitel London Heathrow

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Sofitel London Heathrow
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10,184 Reviews from our TripAdvisor Community

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Showing 9,790: English reviews
Reviewed 25 May 2016

My husband and I stayed at this hotel as we had a overnight stop-over at heathrow. We absolutely loved everything about this hotel and our room. It was super comfortable and clean. I would highly recommend it.

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2Thank Mehwish19
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Mehwish19, Thank you for taking the time to share your comments with the Trip Advisor community. It is a pleasure to read that you were thrilled by your experience at the Sofitel London Heathrow and that you particularly enjoyed the comfort and the cleanliness of your room. We thank you for your feedback and for recommending us, we look...

Columbia, South Carolina
Reviewed 25 May 2016

Really enjoyed our one night stay. The room was extremely comfortable. We were exhausted when we arrived and were headed to the US the very next morning. This room was perfect. Relaxing bath, comfortable and spacious room. Perfect. Very pleasant staff.

Review collected in partnership with this hotel
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3Thank bajoubuddy
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear bajoubuddy, Thank you for taking the time to share your comments with the Trip Advisor community. I am thrilled to read that you were pleased by the quality of your bedroom which you found most comfortable and spacious. It is also good to know that you enjoyed the service delivered by our Ambassadors who you found to be very...

Reviewed 25 May 2016 via mobile

The hotel is located inside the terminal 5 at London Heatrow. Rooms are spacious and quiet, wifi is free, bed quality is just perfect. The service is though even better. I arrived late at night and the receptionist did everything possible to make me feel comfortable. I was incredibly tired and was impressed by the receptionist offering me a coffee...

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4Thank Andrea S
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Andrea S, Thank you for taking the time to share your review with the trip advisor community. I am happy to read that you found our Receptionist very welcoming and were impressed by the gesture of offering you some coffee to settle down. It is also good to note that you were satisfied with your bedroom, fee Wi-Fi and...

Sydney
Reviewed 25 May 2016

Wanted to stay somewhere convenient for a morning flight. Wanted to be able to get in and to of London as well. Have stayed at a few other airport hotels and found most of them a but tired. This one is new and fresh (like Terminal 5). Loved the room - clean and well laid out - comfortable bed. The...

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3Thank SydneyJohn64
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear SydneyJohn64, Thank you for taking the time to share your feedback with the trip advisor community. I am thrilled to read that you enjoyed the location of our hotel being directly connected to terminal 5 via covered link bridge and able to use an airport trolley to get your luggage over to the Terminal 5. It is good to...

Brooklyn, New York
Reviewed 25 May 2016

If you have a flight which arrives late at night at Heathrow Terminal 5 or have an early morning departure, the Sofitel London Heathrow is for you. It is connected to Terminal 5 by a short walkway and is an oasis of luxury. The room is very comfortable and the vast breakfast buffet, while not cheap at 19.95, has something...

Review collected in partnership with Accorhotels.com
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3Thank Robert D
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Robert D, Thank you for taking the time to share your feedback with the trip advisor community. I am pleased to read that you enjoyed our location being conveniently linked to Heathrow Terminal 5 by a link bridge. Also you found that the Buffet Breakfast at Vivre Restaurant caters to everyone’s needs and were relaxed for your next morning...

Grimsby, United Kingdom
Reviewed 25 May 2016

When you have to travel a distance to Heathrow, Terminal 5, for an early check in and flight the following morning, you couldn't ask for better than the Sofitel. Parking is under the Hotel, and T5 is less than 5 minutes stroll under cover to the BA dropoff and checkin. The staff are helpful, the rooms facilities and cleanliness are...

Review collected in partnership with this hotel
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2Thank yellowbelly_12
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear yelloebelly_12, Thank you for taking the time to review our hotel following your recent stay with us. I am glad to read that your stay met all your expectations and that you were pleased with your bedroom facilities, enjoyed dining in our Bars and Vivre Restaurant. I am delighted that you enjoyed the convenience of our location being directly...

Vonore, Tennessee
Reviewed 24 May 2016 via mobile

This is a very upscale hotel located next to Terminal 5 at Heathrow Airport. Rooms are large and well furnished. Great showers. Staff is friendly and helpful. There is a Spa in the hotel along with a good workout facility. There is an outstanding French Restaurant (La Bella Epoque) at the hotel that has a very high end menu that...

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1Thank 1Timetraveler
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear 1Timetraveler, Thank you for taking the time to review our hotel following your recent stay with us. Such great comments are a delight to read and I am pleased to know that Sofitel London Heathrow met all your expectations, from our restaurant La Belle Epoque which you found to be outstanding, to the service delivered by our ambassadors. We...

Brighton, United Kingdom
Reviewed 24 May 2016

Stay 10th May one night cost £234.10 Classic room 2 single beds -Regretably I encountered bed bugs on, informing the receptionist in the morning to ensure the housekeeping were made aware, her remark was you have already paid ?? We had through Expedia .co.uk I showed her the bites but I think to no avail I hope it was reported,...

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1Thank 801diner
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear 801diner, Thank you for taking the time to review our hotel following your recent stay with us. First and foremost please accept my apologies as I was disappointed to read that your experience on your last visit did not meet your expectations. Let me assure you that your feedback concerned us as we are taking health & safety issues...

Orinda, California
Reviewed 24 May 2016

Five stars all around. Very pleased with our stay. Excellent customer service and accommodations. Staff was very helpful with organizing a wheelchair for my mother to take her from the hotel, to the check-in desk, through security and all the way to the gate. Made our trip a breeze! Thank you to Sofitel for their professionalism and service! The breakfast...

Review collected in partnership with this hotel
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3Thank anchorsaweigh2016
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear anchorsaweigh2016, Thank you for taking the time to share your comments with the Trip Advisor community. I am thrilled to read that your stay at the Sofitel London Heathrow met all your expectations and that you were particularly impressed by the customer service delivered by our Ambassadors throughout your stay. It is also good to know that you were...

London, United Kingdom
Reviewed 24 May 2016

We had a wonderful first night of our honeymoon. Thank you for making it extra special with all the little touches and warm welcome. Staff were so friendly and our meal was lovely. The card in our room was a lovely gesture.

Review collected in partnership with this hotel
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2Thank Lucy W
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Lucy W, Thank you for taking the time to share your comments with the Trip Advisor community. It is such a pleasure to read that your experience at the Sofitel London Heathrow exceeded your expectations and that you were impressed the friendly service delivered by our Ambassadors. We will make sure your kind words are shared within the team...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: €153 - €335 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Sofitel London Heathrow Hounslow, Greater London
Hotel Style:
#1 Spa Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
120 questions
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over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a deluxe Jr. Suite and if was great.”
 of 5 bubbles hillarym523, 27 Mar 2017 | Read review
“Not sure - every room we have had has been excellent.”
 of 5 bubbles AviatorHouston_UK, 27 Mar 2017 | Read review
“Big enough. Good spacious Bathroom but shower area is too small.”
 of 5 bubbles roberto_duha66, 26 Mar 2017 | Read review
“check with reception if the room is internal”
 of 5 bubbles ali1965, 24 Mar 2017 | Read review
“Massive hotel so do some research online .”
 of 5 bubbles jaredg286, 21 Mar 2017 | Read review
5 of 5