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Sofitel London Heathrow

Agoda.comUS$192*
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Certificate of Excellence
GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$253*
US$192*
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US$195*
US$197*
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Sofitel London Heathrow
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10,544 Reviews from our TripAdvisor Community

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Showing 10,132: English reviews
London, United Kingdom
Reviewed 13 July 2016

Excellent place to stay- perfect location adjacent to the terminal, friendly helpful staff, nice decor. Restaurants are good particularly la Belle Époque. A must to eat at when staying at Sofitel there!

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Helpful?
1Thank craig d
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

"Sofitel London Heathrow" 4/5 yesterdayReviewed by craig d Excellent place to stay- perfect location adjacent to the terminal, friendly helpful staff, nice decor. Restaurants are good particularly la Belle Époque. A must to eat at when staying at Sofitel there! Dear Craig d, Thank you for sharing your comments with the Trip Advisor community. Such great comments are a pleasure...

New Orleans, Louisiana
Reviewed 13 July 2016

"club" had no food but was open, only open restaurant full, room service didn't answer for about 2 hours. Finally got a pizza at midnight. All the elements of an excellent experience were there; however, we didn't get all of them.

Review collected in partnership with this hotel
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1Thank philipa530
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear philipa530, Thank you for sharing your comments with the Trip Advisor community. I sincerely apologise that your stay at Sofitel London Heathrow did not meet your expectation and that you faced several challenges during your recent stay. Please be advised your feedback has been escalated to our Front of House Manager Mr Ash Hoque who will personally follow up...

Hertford
Reviewed 13 July 2016

Review collected in partnership with Accorhotels.com
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1Thank Cherry00
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Wales, UK
Reviewed 13 July 2016

A modern easily accessable hotel adjacent to Heathrow T5. No need to step outside, direct access by lift and dedicated walkway. Rooms were quite spacious, clean and very quiet no aircraft noises despite the fact it is so close to the airport and T5.

Review collected in partnership with this hotel
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1Thank hoperp
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear hoperp, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to know that you enjoyed the convenience of our location, also you were impressed with our soundproofing despite the fact that we are connected to terminal 5 via a covered walkway. Thank you again for choosing the Sofitel London...

Boca Raton, Florida
Reviewed 13 July 2016 via mobile

As previously, bedroom was well appointed, though ultra spongy bedding and room lighting can take getting used to. Hotel restaurants are less good, particularly Vivre which was poor. Overall therefore Very Good

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Helpful?
1Thank David G
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear David G, Thank you for taking the time to review our hotel following your recent stay with us. Whilst I am pleased to know that you found our rooms to well appointed, I am sorry to hear that our beds and our restaurants did not meet your expectations. As Trip advisor is completely anonymous, I would be grateful if...

NYC
Reviewed 13 July 2016

Excellent... Everything If flying from T5 .. Lose the stress and stay at the SOFITEL and start your journey hassle free 7 mins walk from hotel to check in at BA Had a drink in the bar the eve before with friends Service was a bit slow but it was friendly

Review collected in partnership with this hotel
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1Thank A1387JQcarlw
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear A1387JQcarlw, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that you found your stay to be excellent and that you particularly enjoyed the hassle free journey to terminal 5 as we are directly connected to it via a covered walkway. However, I am so sorry to...

Miami, Florida
Reviewed 12 July 2016 via mobile

Have a one day layover in London we choose to stay close by. Sofitel is clean, efficient and has a very good restaurant in the lobby. Makes catching a flight early the next day very easy Hotel staff was also very good and helpful and thought the hotel restaurant served an outstanding breakfast the next day

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Helpful?
1Thank John D
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear John D, Thank you for taking the time to review our hotel following your recent stay with us. I am delighted to read that all your expectations for your recent stay at Sofitel Heathrow were met, from the convenience of our location being directly connected by a covered walkway to Heathrow Terminal 5, to the restaurants which you found...

Sydney Ns
Reviewed 12 July 2016

I often stay at Sofitel when I pass through Heathrow. It's hard to beat for convience and quality. The rooms are spacious and the food / menu choice is as good as it gets. It's pricy though. The staff are always very helpful and nothing is too much effort.

Review collected in partnership with this hotel
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Helpful?
1Thank Andrew N
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Andrew N, Thank you for sharing your feedback with the Trip Advisor community. I am thrilled to read that you were satisfied with our quality and found our location to be very convenient being directly connected to Heathrow Terminal 5 by a covered walkway offering easy access to all Heathrow Terminals. I am glad that you liked our spacious...

Austin, Texas
Reviewed 12 July 2016 via mobile

Service at the front desk was exceptional. The hotel was beautiful and spotless. It was a welcome oasis after a frustrating several hours at Heathrow where we were given by so much incorrect information about how to access the hotel. Finding terminal 5 was beyond the knowledge of all airport personnel that we encountered. Check with the hotel before you...

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Helpful?
2Thank nnielsen1
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear nnielsen1, Thank you for taking the time to review our hotel following your recent stay with us. I am delighted to hear that you found our front desk service to be exceptional and that you felt it was a welcome of oasis after several hours of frustrating incorrect information on finding our location. Please be informed that we are...

Naples, Campania, Italy
Reviewed 12 July 2016

I went with a friend for a typical Afternoon Tea in the Tea Salon that was actually amazing. Very well organised and super luxurious. Thank you very much to the very polite and professional Nadia. Can't wait to make the experience again. Well done!

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Helpful?
2Thank Jessica G
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Jessica G, Thank you for taking the time to share your comments with the Trip Advisor community. I am thrilled to know that you enjoyed your afternoon tea at our Tea Salon and that you found the experience to be well organised and super luxurious, also our ambassador Nadia to be polite and professional, I will make sure your...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: €135 - €296 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Sofitel London Heathrow Hounslow, Greater London
Hotel Style:
#1 Spa Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#1 Business Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#2 Family Hotel in Hounslow
#2 Green Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
123 questions
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over a year ago

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Questions? Get answers from Sofitel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hotel transport desk can arrange a car to other terminals”
  • Room
SusanneIndonesia, 24 May 2017 | Read review
“While it is extremely quite, most rooms have internal Atrium View ...nothing wrong For longer stays ask for exterior window rooms -- they are usually a premium”
cpatel50, 24 May 2017 | Read review
“We have stayed in several different rooms and they have all been lovely and clean and well presented. Comfy beds too”
stephenrO5663VI, 23 May 2017 | Read review
“Book in advance to get a better deal.”
482yulian, 22 May 2017 | Read review
“Room very quiet - car parking view but windows well sound proofed and Hotel has a quiet Zen like feel. .”
keeptrucking, 21 May 2017 | Read review
5 of 5
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