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Sofitel London Heathrow

getaroom.comUS$194*
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Certificate of Excellence
GreenLeadersSilver level
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$271*
US$194*
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US$208*
US$209*
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Sofitel London Heathrow
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10,373 Reviews from our TripAdvisor Community

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Showing 9,967: English reviews
Bristol, United Kingdom
Reviewed 28 June 2016

Another lovely stay, we always use this hotel when in the area. Great staff, and clean rooms. Luxury for a airport hotel. Champagne afternoon tea was amazing. Will continue to use this hotel for business trips and leisure.

Review collected in partnership with this hotel
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Helpful?
1Thank AlexCSK
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear AlexCSK, Thank you for taking the time to review our hotel following your recent stay with us. It was a pleasure to welcome you back and I am thrilled to read that you had another great stay at the Sofitel London Heathrow where the service delivered by our Ambassadors met all your expectations. I am glad to know that...

Canterbury, United Kingdom
Reviewed 28 June 2016

Location is excellent for Terminal 5. The arrangement of the hotel could be better as some lifts are not as close to reception as they should be. Overall good but check-in and check-out speeds are very slow compared to other hotels - not what you want after a long journey.

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank MabSion
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear MabSion, Thank you for taking the time to review our hotel following your recent stay with us. I am very pleased to know that you enjoyed our excellent location as we are directly connected to Terminal 5 via a covered walkway. However I am disappointed to read your dissatisfaction in regards to your check-in and check-out experiences. Rest assured...

Poole
Reviewed 28 June 2016

Anyone looking to take an early flight can do no better than a night before stay at this excellent modern hotel. It's right at the terminal doors. Clean rooms can feel a little dinghy if you're overlooking the internal courtyard. Good restaurants and friendly service

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Helpful?
1Thank Gavin W
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Gavin W, Thank you for taking the time to review our hotel following your recent stay with us. It is a delight to hear that you found our facilities to be excellent, modern and clean and that you had a great experience in our restaurant where you enjoyed the friendly service delivered by our Ambassadors. Thank you again for...

London
Reviewed 28 June 2016

This is my go to hotel when traveling out of LHR. The location is fantastic, attached to the terminal, the staff are professional and friendly, the rooms are excellent (even the standard rooms) and if you have time for a spa treatment it has excellent facilities. The hair salon on site means if you need a quick blow dry before...

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Helpful?
1Thank Julesk00
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Julesk00, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read that you enjoyed many aspects from your stay at the Sofitel London Heathrow, from the fantastic convenience of our location to professional and friendly service delivered by our Ambassadors. It is also good to hear that you...

Brighton, United Kingdom
Reviewed 27 June 2016

We were flying via Heathrow on a trip to the US and needed somewhere convenient for us and our 3 children to stay. Our flight landed in Terminal 5 and from there it was just a short walk to the Sofitel, we took the luggage on the trolley all the way to the hotel where a porter then brought everything...

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Helpful?
1Thank blondieandginger43
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear blondieandginger43, Thank you for taking the time to review our hotel following your recent stay with us. I am extremely pleased to read such a detailed and valuable feedback about your stay at the Sofitel London Heathrow where you particularly enjoyed the high service delivered by our Ambassadors. I am also glad to know that you enjoyed the quality...

Reviewed 27 June 2016 via mobile

Amazing afternoon tea , service by IGNAS our waiter was second to none . The food was amazing , loved the Alice in wonderland chairs . The sandwiches were freshly made with different types of bread and the cakes were delicious . Will definitely go back very soon and would definitely recommend

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Helpful?
2Thank Susan P
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear Susan P, Thank you for taking the time to review our hotel following your recent stay with us. I am thrilled to read how highly you rated your second to none afternoon tea experience in our Tea Salon where you particularly enjoyed the service delivered by Ignas and the quality of the cakes and bread offered which you found...

Glasgow
Reviewed 27 June 2016

We arrived on a delayed flight at 11pm. Signs on walkway to hotel from airport informed prospective guest that hotel was full so unless you had a reservation you'd not get a room. So I guess you couldn't bank on just turning up. We had our 4 year old with us and it was no trouble at all for check-in...

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Helpful?
1Thank member1000
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear member1000, Thank you for taking the time to review our hotel following your recent stay with us. I am delighted to read that you had a great stay at the Sofitel London Heathrow and that you enjoyed the quality of your bedroom which you found very clean, modern and well-soundproofed. I am also happy to read our housekeeping team...

Reggio Calabria
Reviewed 27 June 2016 via mobile

I stayed overnight for a business meeting. The hotel is conveniently located in Heathrow so I would stay overnight for a flight connection. Huge and functiona, I did not get a chance to see it all. I enjoyed the silent room and the comfortable bed. Buffet business meals were not that good, though service was impeccable. Breakfast was great: the...

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Helpful?
2Thank ENO_FJ
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear ENO_FJ, Thank you for taking the time to review our hotel following your recent stay with us. I am pleased to read that you chose to stay overnight at Sofitel London Heathrow for your business meeting and found our location convenient being directly linked to Heathrow terminal 5. It is good that you were satisfied with the quality of...

CA
Reviewed 27 June 2016

It is noteworthy that t is a long walk from the arrival terminal to the hotel. If you need assistance like wheel chair assistance to and from the gate, pls arrange it ahead of time. Also we arranged for the one and only airport service to pick my husband up at the hotel and they were almost an hour late...

Review collected in partnership with this hotel
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Helpful?
3Thank theresa853
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear theresa853, Thank you for taking the time to review our hotel following your recent stay with us. I am so pleased to read how highly you rated your stay at the Sofitel London Heathrow. I would like to give my sympathies for the challenges you have encountered with the wheelchair assistance in Heathrow, please rest assured that we will...

Irvine, California
Reviewed 27 June 2016

The hotel is very nice, rooms and public areas luxurious, food good, staff polite and helpful. Convenient for T5 flights, and the train to other terminals is free. All this comes at a price which not everyone will be willing to pay; to us, avoiding the dreaded Hoppa bus to the other airport hotels is reason enough.

Review collected in partnership with this hotel
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Helpful?
1Thank Imackin
SofitelT5, General Manager at Sofitel London Heathrow, responded to this review

Dear mladki01, Thank you for taking the time to share your comments with the Trip Advisor community. I am pleased to read that you enjoyed many aspects of your stay and that you found Sofitel London Heathrow to be very nice, public areas to be luxurious, good food and ambassador to be polite and helpful. I am also thrilled to...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Pool
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Vivre
Vivre
Cuisines: Asian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Only Heathrow Airport hotel with direct access to Terminal 5 via a covered walkway and Terminals 1, 2, 3 / Terminal 4 via courtesy Heathrow Express / Connect rail connection and only 21 minutes from Central London by train. Sofitel London Heathrow boasts 605 non-smoking bedrooms including 27 suites. All rooms include the famous Sofitel MyBed, plasma screen TV and double glazed windows (rooms facing outside have triple glazing). All bathrooms include separate walk-in shower and bath. For your meetings and events, the hotel's conference centre boasts 45 meeting rooms including three executive boardrooms, a tiered theatre and a main room for up to 1,300 delegates. The hotel food and beverage outlets include: La Belle Epoque - 3AA Rosette restaurant serving gourmet French cuisine with contemporary world influences; Vivre - with its open theatre kitchens, Sphere Bar, the Le Bar Parisien invites you to experience classic and trendy cocktails, as well as Champagne selection, and the Tea 5 salon serves delicious cakes and lunch options. Leisure facilities include the hotel's Zen Garden, a 24-hour gym as well as a hydro suite with vitality pool, sauna and steam room (chargeable). A hair salon is located on the ground floor. For travellers arriving by car, the hotel offers on-site underground car park as well as Park & Fly packages for up to 15 days. We do also offer transportation to and from the hotel. ... more   less 

Additional Information about Sofitel London Heathrow

Address: | Terminal 5, London Heathrow Airport, Hounslow TW6 2GD, England
Region: United Kingdom > England > Greater London > Hounslow
Price Range: €155 - €331 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel London Heathrow 5*
Number of rooms: 605
Reservation Options:
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Also Known As:
Sofitel London Heathrow Hotel Hounslow
Sofitel Hotel London Heathrow
Sofitel Hotel Hounslow
London Sofitel
Sofitel London Heathrow Hounslow, Greater London
Hotel Style:
#1 Business Hotel in Hounslow
#1 Luxury Hotel in Hounslow
#1 Spa Hotel in Hounslow
#1 Romantic Hotel in Hounslow
#2 Green Hotel in Hounslow
#2 Family Hotel in Hounslow
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel London Heathrow staff and other travellers.
123 questions
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Questions? Get answers from Sofitel London Heathrow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Most rooms quiet with uniform quality so no real advice on room selection - except perhaps avoid one of the (very few) rooms that look out onto the hotel concourse.”
kellerman00, 28 Apr 2017 | Read review
“You will enjoy the ultra modern hotel room at Sofitel Terminal 5...Just slide your door pass into the electric control and you are into a most enjoyable experience...”
richarddP8046RY, 27 Apr 2017 | Read review
“Ask for a room with an outside view also not too far from the elevators.”
Britjonusa, 25 Apr 2017 | Read review
“Milleseme lounge access gives you a "complimentary" evening bar and breakfast. An external room would give you something of a view.”
398kend, 25 Apr 2017 | Read review
“Close to airport but still a bit of a walk”
PermaJetLag, 23 Apr 2017 | Read review
5 of 5
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